I am very disappinted in this hotel. 2 minutes after booking I realized that I had made a reservation at the wrong city. I immediately tried to cancel and they would not make an exception. Therefore i paid for the room. I understand policies are in place for a reason, but this was not exceptible to me. Im also in management and sometimes you do have to make an exception. Im a regular traveler, and I will not be staying at this La Quinta in Denton.
展开
酒店回复: Dear Matilda,You made this reservation through a 3rd party as a noncancelable and nonrefundable reservation. Any changes that needed to be made had to be made through the 3rd party booking site not at the hotel. Also, as you signed the agreement on the booking site you had 24 hours before the date of arrival to make any changes to said reservation. As we were not alerted of this until the day of checkout, we are unable to make any changes. Regardless of travel experience, as it was a sold-out night and this room was held for you. Your room cost is not able to be recovered.I hope this answers any questions or concerns you may have.Best wishes,J. Williams.
4.0分
其他
They sprayed too much air freshener through the hotel. I’m sure due to dogs being able to stay. I understand but it was too much. Got a headache.
展开
酒店回复: Dear Theresa,Thank you very much for taking the time to leave a review. It was a pleasure to host you during your stay. We apologize for any inconvenience this may cause. We hope to see you again soon.Best wishes,J Williams.
3.0分
其他
展开
The room was clean and comfortable, so that part was great! We had to wait for 10-15 minutes at the unattended front desk to check in. During our wait, several people came in and out including random food delivery drivers. Safety and security is not taken seriously at that location.
展开
酒店回复: Dear Dana,Thank you very much for taking the time to leave a review. After reviewing the cameras from your initial comments. We found you were actually there less than 4 minutes which in that time 2 delivery drivers showed up. The other people you see on the property were already guests. From time to time our team does have to step away from the front desk to help assist on property guests. That is why we leave the green sign on the countertop explaining this. We thank you for staying with us and we hope this explains the situation.Best wishes,J Williams.
3.0分
其他
展开
Room was dated, and restroom had an odd smell to it. Room had minimal furniture for the number of people sharing the room for a family of four compared to the price.
展开
酒店回复: Dear David,Thank you very much for taking the time to leave a review. You purchased a basic 2 bed not a 2 bed suite. Pleasure meeting you and hope yall enjoyed your stay.Best wishes,J Williams.
4.0分
其他
Room was not the best. It was apparent the room had been remodeled. Residual drywall dust was in the entry
展开
酒店回复: Dear Jason,Thank you very much for taking the time to leave a review. It was a pleasure to host you during your stay. We hope to see you again soon.Best wishes,J Williams.
3.0分
商务出差
展开
A lot of rusted parts and dented metal around the room. Carpets were definitely worn in the hallways. For a place that is only fifteen years old I thought it looked like a place much older when taking into consideration the price I paid.
展开
酒店回复: Dear Jillion,Thank you very much for taking the time to leave a review. We have already looked into these things thank you for letting us know. It was a pleasure to host you during your stay. We hope to see you again soon. Best wishes,J Williams.
1.0分
其他
展开
Please.read the complaint filed on this matter. The staff didnt five a damn abiut what happened to be just said he didnt care what happened just to get my things out of there. No mind you me and 2 orher poeple all walked that room several times and would have seen if there was anythinf illegeal in that toom
1.0分
其他
Staff customer service was very lack luster. My family had two reservations that were not available
展开
酒店回复: Dear Jeremiah,These reservations were already comped adequately and adjusted for the family members that were actually affected by the miss understanding. The ones who were affected by this issue seem to be happy with the outcome. One was upgraded to a King suite at the same rate as the king studio room they booked. The other family member did not want to share this room, and they bought another room of their own volition. We had no control over that. But thank you for sharing your experience and have a great day.Best wishes,
在丹顿短暂停留
空调噪音很大，卫生间的瓷砖坏了，一直夹着我的脚，夜班工作人员不太热情。
我在 Bassmaster Classic 2025 期间使用过它。
I am very disappinted in this hotel. 2 minutes after booking I realized that I had made a reservation at the wrong city. I immediately tried to cancel and they would not make an exception. Therefore i paid for the room. I understand policies are in place for a reason, but this was not exceptible to me. Im also in management and sometimes you do have to make an exception. Im a regular traveler, and I will not be staying at this La Quinta in Denton.
They sprayed too much air freshener through the hotel. I’m sure due to dogs being able to stay. I understand but it was too much. Got a headache.
The room was clean and comfortable, so that part was great! We had to wait for 10-15 minutes at the unattended front desk to check in. During our wait, several people came in and out including random food delivery drivers. Safety and security is not taken seriously at that location.
Room was dated, and restroom had an odd smell to it. Room had minimal furniture for the number of people sharing the room for a family of four compared to the price.
Room was not the best. It was apparent the room had been remodeled. Residual drywall dust was in the entry
A lot of rusted parts and dented metal around the room. Carpets were definitely worn in the hallways. For a place that is only fifteen years old I thought it looked like a place much older when taking into consideration the price I paid.
Please.read the complaint filed on this matter. The staff didnt five a damn abiut what happened to be just said he didnt care what happened just to get my things out of there. No mind you me and 2 orher poeple all walked that room several times and would have seen if there was anythinf illegeal in that toom
Staff customer service was very lack luster. My family had two reservations that were not available