酒店回复: Cher Émile,Merci d'avoir pris le temps de nous faire part de votre expérience au Red Roof Inn & Suites Wilson. Je suis désolé que votre expérience n'ait pas été à la hauteur de vos attentes. Veuillez accepter nos plus sincères excuses pour le problème que vous avez décrit concernant la chambre n 115.Chez Red Roof, nous souhaitons avoir votre confiance en notre capacité à prévenir de tels problèmes à l'avenir. Sachez que nous vous apprécions en tant que client et que vous nous faites confiance. Si vous rencontrez le moindre problème lors de votre prochain séjour, veuillez contacter notre équipe immédiatement afin que nous puissions le résoudre au plus vite. Nous serions ravis d'avoir une autre occasion de vous offrir une meilleure expérience lors de votre prochain séjour.Sincèrement,JMDirection Red RoofSpécialiste RediResponse
5.0分
商务出差
原文
翻译提供方：Google
不错，很舒服
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酒店回复: Querido Mario,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en RED ROOF INN & SUITES WILSON. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros. Esperamos continuar brindándole excelentes experiencias. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal, ya que nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Gracias de nuevo por sus amables palabras. El personal y yo nos encantaría brindarle otra estadía cómoda en el futuro.Sincerely,Dannielle Red Roof Management
5.0分
家庭亲子
原文
翻译提供方：Google
不适用
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酒店回复: Hello Tikiya, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES WILSON. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2.0分
情侣出游
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there was food leftover in the fridge leaving a bad smell, about 2 hours before checkout time a housekeeper was banging on my window waking me up and there were dogs outside barking late in the evening
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酒店回复: Dear Respected Traveler,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilson. We're disheartened to hear that your experience did not meet your experience. We sincerely apologize for the state of the room and the possible odor you have observed. I have notified the property of your comment to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope we have the opportunity to see you again in the future.Very truly yours,JannaRed Roof ManagementRediResponse Specialist
1.0分
其他
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Nasty nasty nasty pee all over the floors no towels no wash clothes no soap no room for for the feont desk no nothing or no everything people down the hall very loud covers had burn whole it was a mess
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Wilson. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the state of the room, issues with the toiletries and the covers you observed. To ensure that a situation like yours doesn't happen again, my team is reviewing your feedback as a training opportunity. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. The staff and I appreciate your comments, as it will only help us to improve. We would love to have another chance to provide you with a better experience the next time you're in town. Very truly yours,ErikaRed Roof Management RediResponse Specialist
很棒的地方，员工友好，也允许携带宠物，如果我再来这个地区，肯定还会再入住。红屋顶客栈一直都是以公道的价格过夜的好选择。
说实话，如果能不打星，我真想不打。我来威尔逊好几次了，通常都会去离这儿不到五分钟的另一家酒店。这家Microtel价格稍微贵一点，但绝对物有所值。我这次住了两个不同的房间，因为第一个房间没水。然后他们给我换到第二个房间，虽然比第一个干净点，但墙上还是有一层厚厚的灰尘，之前的住客竟然在上面写了句“请打扫我”的玩笑话。
一切都很完美，就是WiFi老是断线，我得不停地重新连接。不知道为什么会这样。不过我很喜欢那个华夫饼机。
在那里住了几次，感觉不错，但一开始还不错。但接下来就到了食物*****的地方。他们只有一些老餐馆预制的印花吐司。小小的迷你松饼该死的华夫饼和麦片。他们说不，没有商业奶酪，不是那样的。没什么值得****的
真是太糟糕了，因为老板说如果你是本地人，就不能住超过一晚。早餐糟透了，除了硬邦邦的吐司和一些不新鲜的麦片，几乎什么都没有。
建议顾客不要让狗独自呆着。听到连续不断的吠叫声让人非常疲倦和不安。这只狗独自呆在115单元。
不错，很舒服
不适用
there was food leftover in the fridge leaving a bad smell, about 2 hours before checkout time a housekeeper was banging on my window waking me up and there were dogs outside barking late in the evening
Nasty nasty nasty pee all over the floors no towels no wash clothes no soap no room for for the feont desk no nothing or no everything people down the hall very loud covers had burn whole it was a mess