酒店回复: Dear Wei, Thank you for being our guest and for the high rating! It is wonderful to learn how much you enjoyed your time at Extended Stay America and that we exceeded your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hotel Management

酒店回复: Dear Kevin,Thank you for your feedback. Guest comfort and cleanliness are taken seriously, and it’s disappointing to hear that your experience did not meet expectations. Ensuring well-maintained accommodations is always a priority, and comments like yours help guide improvements. It’s good to know the bed provided comfort, but every aspect of a stay should be up to standard. Your concerns will be carefully reviewed, as maintaining a welcoming environment for all guests remains important. While this visit was not as expected, the opportunity to provide a better experience in the future would be truly valued. We appreciate your input and hope you enjoyed the concert!Sincerely,Hotel Management

酒店回复: Dear Yessenia,Thank you for sharing your experience. We sincerely apologize for the cleanliness issues, strong odor, and the inconvenience caused by construction and parking limitations. Your feedback about the morning staff’s professionalism is concerning, and we will address this internally to ensure better service. We appreciate your comments and hope for the opportunity to provide you with a much-improved stay in the future.Sincerely,Hotel Management

酒店回复: Dear Elvin,Thank you for your feedback. It is disappointing to hear that cleanliness did not meet expectations, as maintaining a well-kept environment is a priority. Your concerns regarding dust, pests, and overall room conditions will be reviewed to ensure improvements are made. Additionally, feedback about the breakfast selection is noted. Guest satisfaction is important, and your insights help in identifying areas that need attention. We hope to have another chance for a more deserving experience.Sincerely,Hotel Management

酒店回复: Dear Guest,Thank you for taking the time to share your experience. We appreciate your patience and regret the inconvenience caused by the delay during your arrival. It’s important to us that every guest feels well cared for, regardless of the hour, and we apologize that this was not your experience. Your feedback is valuable as we work to improve response times. We hope to welcome you again for a smoother and more enjoyable stay.Sincerely, Hotel Management

酒店回复: Dear Rodrigo,We sincerely regret that your experience did not meet expectations. A clean and comfortable environment is our priority, and we apologize for any inconvenience caused. Your feedback is important, and we will address these concerns with our team to ensure improvements. We appreciate your input and hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management

酒店回复: Dear Lidia, We are glad we met your expectations and that you enjoyed your time with us and found our location close to a big shopping center best for your needs. Our goal is to provide an exceptional experience for each guest. Thanks for your review, and we hope you will choose Extended Stay America again.Sincerely,Hotel Management