酒店回复: Hello Simon, Nous sommes dsols que votre exprience n'ait pas t á la hauteur de vos attentes. Nous encourageons nos clients á signaler tout probl¿me rencontr pendant leur sjour pour que nous puissions les rsoudre au plus vite. Votre retour est important pour nous et sera partag avec notre quipe pour amliorer nos services.
1.0分
其他
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The room was not the best. The room had an odor & the wash cloths/towels were not the presentable. Both beds had dirty linen. I went to the front desk & he had clean linen only for one bed. I asked how we could be accommodated. He told me he could only provide me with an email & he’s only the front desk. I should have turned around when I walked in & seen the carpet on the stairs were dirty. I will never stay there again.
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酒店回复: Hello Dana,Thank you for sharing your feedback. We regret that your experience did not meet your expectations and that the cleanliness of your room was not satisfactory. Your comments about the linen, towels, and overall condition of the accommodations are valuable and will be forwarded to management for their review. We appreciate you bringing these issues to our attention. We hope you find accommodations more to your liking in the future.
3.0分
其他
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WiFi was terrible , breakfast was good , management was ok could have been better and more friendly , indoor pool kids enjoyed , clean room , ac worked perfect .
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酒店回复: Hello Keanu,Thank you for sharing your feedback about your recent stay. We're glad to hear that you enjoyed the breakfast, had a clean room, and that your kids enjoyed the indoor pool. Your comments regarding WiFi and management interaction have been noted, as we continually aim to enhance our guest experience. We appreciate your insights and hope to welcome you back in the future for an even better stay.
2.0分
其他
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Avoid this hotel
This was not a pleasant stay. The entire hotel smells dank & musty. Our room was not vacuumed and the shower was questionable. There was apparently a cat in the room prior to us because there was cat food & litter on the floor. Also found someone’s sock. The beds were clean & fresh without the musty odor but overall the hotel was not pleasant. We were there for 1 night and I didn’t find these issues until around 9:00 pm. By that time I was exhausted & decided that since the bed was clean it wasn’t worth the haste of changing rooms. Guessing the others weren’t any cleaner. We will not stay here again.
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酒店回复: Hello Denise, Thank you for sharing your feedback. We take cleanliness and guest satisfaction seriously, and we appreciate your detail regarding the condition of your room. Please know that your comments have been noted and will be shared with the management team for review. We understand your experience fell short during your stay, and we strive to improve for future guests. We wish you the best in your future travels.
2.0分
其他
People in room 128 couple doors down were very loud and throwing a party. I counted 9 people that came out of the room. Front desk wound up calling police
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酒店回复: Thank you for sharing your experience at Sleep Inn Wilson. We truly regret the disturbance caused by other guests in room 128. Our team took immediate action to maintain a peaceful stay, as your comfort is our top priority.We hope you give us another chance to provide the restful, delightful stay you deserve. At Sleep Inn Wilson, our motto is to provide comfort, and we look forward to welcoming you back soon.
4.0分
其他
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It’s ok for a slight sleep for a couple of hours
Overall it was ok. Would have been nice if the bed frames weren’t a metal slat of some sort. Felt like I was sleeping on an operating table . Hearing that noise everytime I moved. And no hot water . Other than that it seemed very clean, the staff was polite and helpful.
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酒店回复: Hello Jessica,Thank you for sharing your feedback. We're glad to hear that you found the hotel clean and our staff helpful. Your comments regarding the bed frames and hot water issues have been noted and will be shared with our management team for future consideration. We appreciate your insights and hope you had a pleasant stay overall.
5.0分
其他
Nice for the price and sweet people everywhere.
Comfy beds, clean rooms, good breakfast (waffles and cereal, no warm offerings), safe and convenient location.
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酒店回复: Dear Guest, Thank you for sharing your feedback! We're glad to hear you enjoyed the comfy beds, clean rooms, and the breakfast options we provide. Your insights on the breakfast offerings are valuable, and we appreciate your input. We hope you had a wonderful stay and look forward to welcoming you back in the future.
2.0分
家庭亲子
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The place was dirty. The carpet in the hallways was so nasty. The air conditioning didn’t work very good so it was hot and hard to sleep. The pool was questionable. They had all kinds of blowup toys for the pool but none of them were blown up and there was no way to blow them up unless we used our mouth and I don’t know where they have been before, some were broken and dirty. The bedding smelled musty. The breakfast options ******- cereal, toast, waffles, corn dogs and sausage biscuits. There was no just eggs or bacon or sausage just carb city.
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酒店回复: Hello Alana, Thank you for sharing your feedback about your recent stay. We take cleanliness and guest comfort seriously, and your comments regarding the conditions of the property and amenities are noted. We aim to provide a positive experience for all guests and regret to hear that we did not meet your expectations in several areas. Your insights about the breakfast options and pool toys will help us evaluate our offerings for future improvements. We appreciate your input as it helps us enhance the overall guest experience.
1.0分
其他
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There was nothing good about my recent stay. I was not aware that there was no elevator, the inside of one of the nightstands was in poor condition. When you ask for linen you have to go get it from the front desk.when I went to check out there was no one at the front desk,so I had to leave my key at the desk. The add says that the facility serves breakfast but that nots true.
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酒店回复: Hello Lechane,Thank you for sharing your concerns about your recent stay. We are committed to providing clear information about our amenities, including the absence of an elevator and our breakfast offerings. Your feedback regarding the nightstand condition and the check-out process is valued, as it helps us understand areas where we can improve. Your comments will be addressed with the appropriate team to enhance guest experiences in the future. We appreciate your input and hope you have better experiences in your future travels.
2.0分
家庭亲子
Very loud small tvs terrible shower breakfast was very basic
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酒店回复: Hello Rebecca, Thank you for sharing your feedback regarding your stay. We appreciate your comments about the TV, shower, and breakfast offerings, as they provide us with valuable insight into your experience. Your input helps us identify areas for improvement to enhance our future guests' stays. We hope you will consider staying with us again, as we continually strive to elevate the guest experience.
房间里的暖气不能正常工作。
入住期间我尝试了 3 次洗热水澡，但都没有成功。请注意，酒店几乎空无一人。
尽管尝试了多种设备，但我始终无法使用互联网。
The room was not the best. The room had an odor & the wash cloths/towels were not the presentable. Both beds had dirty linen. I went to the front desk & he had clean linen only for one bed. I asked how we could be accommodated. He told me he could only provide me with an email & he’s only the front desk. I should have turned around when I walked in & seen the carpet on the stairs were dirty. I will never stay there again.
WiFi was terrible , breakfast was good , management was ok could have been better and more friendly , indoor pool kids enjoyed , clean room , ac worked perfect .
Avoid this hotel
This was not a pleasant stay. The entire hotel smells dank & musty. Our room was not vacuumed and the shower was questionable. There was apparently a cat in the room prior to us because there was cat food & litter on the floor. Also found someone’s sock. The beds were clean & fresh without the musty odor but overall the hotel was not pleasant. We were there for 1 night and I didn’t find these issues until around 9:00 pm. By that time I was exhausted & decided that since the bed was clean it wasn’t worth the haste of changing rooms. Guessing the others weren’t any cleaner. We will not stay here again.
People in room 128 couple doors down were very loud and throwing a party. I counted 9 people that came out of the room. Front desk wound up calling police
It’s ok for a slight sleep for a couple of hours
Overall it was ok. Would have been nice if the bed frames weren’t a metal slat of some sort. Felt like I was sleeping on an operating table . Hearing that noise everytime I moved. And no hot water . Other than that it seemed very clean, the staff was polite and helpful.
Nice for the price and sweet people everywhere.
Comfy beds, clean rooms, good breakfast (waffles and cereal, no warm offerings), safe and convenient location.
The place was dirty. The carpet in the hallways was so nasty. The air conditioning didn’t work very good so it was hot and hard to sleep. The pool was questionable. They had all kinds of blowup toys for the pool but none of them were blown up and there was no way to blow them up unless we used our mouth and I don’t know where they have been before, some were broken and dirty. The bedding smelled musty. The breakfast options ******- cereal, toast, waffles, corn dogs and sausage biscuits. There was no just eggs or bacon or sausage just carb city.
There was nothing good about my recent stay. I was not aware that there was no elevator, the inside of one of the nightstands was in poor condition. When you ask for linen you have to go get it from the front desk.when I went to check out there was no one at the front desk,so I had to leave my key at the desk. The add says that the facility serves breakfast but that nots true.
Very loud small tvs terrible shower breakfast was very basic