They should shampoo the carpets after every pet owner guest. The room was otherwise clean. But it didn't smell good.
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酒店回复: Thank you, Todd, for your feedback. We apologize your experience was average and the room didn't smell good. Our housekeepers have been made aware of this and will make sure to take extra precautions to ensure rooms are left with a pleasant smell. We hope the next time you are in Granbury; La Quinta Inn & Suites will have another opportunity to serve you.
3.0分
其他
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TV wouldn't even turn on. I had already gotten ready for bed, so I didn't call for help.
The room was great and clean, the bathroom was dingy and looked old.
They came and changed my floor towel and left extra towels, but didn't refill the coffee which was really all I would have needed. I was the only one there, so the floor towel was fine & I still had plenty of towels.
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酒店回复: Our team is disappointed to learn you stay was just average, Lori. We apologize for the TV not working and coffee not being restocked. Our team will address both issues to ensure other guest don't encounter the same issue. We hope you will give La Quinta Inn & Suites Granbury another opportunity the next time you are in Granbury to show you a better experience.
5.0分
其他
The room was very clean everything worked in room staff was very nice and attentive
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酒店回复: Thank you, Terri, for the 5-star review. Our dedicated team works hard to make sure our guest have a clean and comfortable stay. We hope your travels bring you back to Granbury again soon and that you once again choose La Quint Inn & Suites Granbury for your lodging needs. Safe travels until then.
4.0分
情侣出游
Overall, the hotel was good. However, a lot of updates would help. One light wouldnt come on. Shower was chipped in tub.
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酒店回复: Thank you, Rachel, for the positive feedback. We apologize the shower was chipped and a light wouldn't turn on. As part of the next phase of our renovations, we will be replacing the remainder of our bathtubs to address this issue. We hope the next time your travels bring you to Granbury, La Quinta Inn & Suites Granbury will have the opportunity to show you the updates we have completed. Safe travels until then.
3.0分
其他
Chips in wall and cracks in fiberglass tub, poorly maintained. Facility seemed to be in disrepair. Not worth the money.
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酒店回复: Andreas, thank you for your feedback. We are disappointed that your stay was just average. We apologize for the chips in the wall and tub. Your comments have been shared with our maintenance team to ensure these items are taken care of immediately. We hope the next time you are in Granbury; La Quinta Inn & Suites has another opportunity to show you the value our hotel provides for your hard-earned money.
3.0分
商务出差
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Needs some corrections
I felt the bathroom floor seemed sticky. The tub area above showed signs of earlier leaks from above. The sink appeared to have rust at the drain. The bathroom mirror lighted edging would pulse in a very disturbing fashion and not stay on constantly.
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酒店回复: DeAnn, we apologize your experience was just average. Our team apologizes for the issues in your guestroom bath and will address them to ensure it does not happen again. We hope the next time your travels bring you to Granbury, La Quinta Inn & Suites Granbury will have the opportunity to show you an amazing experience.
5.0分
其他
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They only thing bad i have to say is that i ask for a late check out went i first checked in they didnt note it so at 11:15am the knock on the door told my friend that was there with me, they were not gonna honor my late check out, and even ask before i left in the morning because i had to go to work a few hours down the that my late check out for 12 was in place and he said yes
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酒店回复: Thank you, Donna, for the 5-star review. We apologize for the inconvenience caused from the knocking on your door early. It was a miscommunication with our staff on the room number. Our team will work to ensure it doesn't happen again in the future. Next time your travels bring you to Granbury, La Quinta Inn & Suites Granbury hopes to have the opportunity to serve you again. Safe travels until then.
5.0分
其他
Very clean
Front desk was very polite and accomadating !
Very quiet hotel
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酒店回复: Thank you, Shelly for the 5-star review. Our staff embraces our "HERE FOR YOU" moto to provide our guest with a home away from home experience. We hope our amazing customer service will have you returning to Granbury and La Quinta Inn & Suites Granbury again in the near future.
3.0分
商务出差
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The lady at the front desk was really nice and helpful! The room was not the same as the one in the picture. The hot tub did not work. The bathroom wasn’t very nice. Had issues with the tv.
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酒店回复: Brittany, we apologize for your experience being just average. Thank you for the kind words regarding our staff. We apologize for the inconvenience of the hot tub being down due to maintenance and are working to repair it ASAP. Our team also apologize for the bathroom wasn't nice and the issue you had with the TV. We hope the next time you are in Granbury, La Quinta Inn & Suites Granbury has another opportunity show you the experience our guest have come to love and expect.
4.0分
其他
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Comfortable stay
We had a comfortable stay at the La Quinta. The AC was a little off, which is why I set some ratings at a 4 instead of a 5. I believe, however, that the hotel was in the process of fixing an AC issue, since we saw AC equipment in boxes in the lobby and there were several fans set up in common areas.
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酒店回复: Thank you, Amy, for the positive review. While we are delight the hear your stay was comfortable, we apologize the AC wasn't working property in the guestroom. We hope the next time you are in Granbury; La Quinta Inn & Suites Granbury hopes to have the opportunity to show you an even better experience.
They should shampoo the carpets after every pet owner guest. The room was otherwise clean. But it didn't smell good.
TV wouldn't even turn on. I had already gotten ready for bed, so I didn't call for help.
The room was great and clean, the bathroom was dingy and looked old.
They came and changed my floor towel and left extra towels, but didn't refill the coffee which was really all I would have needed. I was the only one there, so the floor towel was fine & I still had plenty of towels.
The room was very clean everything worked in room staff was very nice and attentive
Overall, the hotel was good. However, a lot of updates would help. One light wouldnt come on. Shower was chipped in tub.
Chips in wall and cracks in fiberglass tub, poorly maintained. Facility seemed to be in disrepair. Not worth the money.
Needs some corrections
I felt the bathroom floor seemed sticky. The tub area above showed signs of earlier leaks from above. The sink appeared to have rust at the drain. The bathroom mirror lighted edging would pulse in a very disturbing fashion and not stay on constantly.
They only thing bad i have to say is that i ask for a late check out went i first checked in they didnt note it so at 11:15am the knock on the door told my friend that was there with me, they were not gonna honor my late check out, and even ask before i left in the morning because i had to go to work a few hours down the that my late check out for 12 was in place and he said yes
Very clean
Front desk was very polite and accomadating !
Very quiet hotel
The lady at the front desk was really nice and helpful! The room was not the same as the one in the picture. The hot tub did not work. The bathroom wasn’t very nice. Had issues with the tv.
Comfortable stay
We had a comfortable stay at the La Quinta. The AC was a little off, which is why I set some ratings at a 4 instead of a 5. I believe, however, that the hotel was in the process of fixing an AC issue, since we saw AC equipment in boxes in the lobby and there were several fans set up in common areas.