酒店回复: We thank you for taking the time to leave feedback. We apologize for the failure to meet you expectations. We will share your feedback with our staff to better our rooms. Thank you for choosing Choice.
5.0分
其他
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There seemed to only be one way out the side and the gate closed at 8pm. So you have to go in and out the front door. But there are stairs to the side of the main enterance. I was suprised there wasn't a card reader for the stair well.
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酒店回复: Thank you for your review. These are issues we are working on thank you for your feedback. We hope you will choose Choice again.
5.0分
家庭亲子
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The staff was unbelievably nice. There for a night and accomodationsbwere as expected, nice and clean but nothing out of ordinary. The staff however, 10 stars. Ladies and gentlemen who were there were super pleasant and helpful. Cleaning staff, kitchen staff, every single person was top notch. I will stay again simply because of the staff.
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酒店回复: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
5.0分
其他
Great reasonable room!
Room was clean. I could tell that it had recently been updated. Love no rugs! Breakfast good.
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酒店回复: Thank you for your kind words! We hope you will choose us again in the future!
3.0分
其他
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Needs improvement
The hotel has recently been renovated or is still under renovation in some areas. Our room had been freshly painted so the door stuck to open and had to be pushed hard to close. The plastic tiles floor was sticky and a roach came out as soon as we sat something on the desk. We never could get the WiFi to work unless we turned off our phone WiFi protection that we weren’t willing to do.
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酒店回复: Thank you for your feedback and for taking the time to write about your experience. We look forward to your next stay.
5.0分
其他
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Wonderful stay
Hotel was very clean. Breakfast area was very well kept. When someone left the table, it was cleaned before next person came to use it. Very good variety of breakfast food.
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酒店回复: Thank you for leaving a review! We are glad you enjoyed your stay and hope you will choose us again!
3.0分
家庭亲子
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The staff was very friendly. Especially front desk. Price was great. However, the room was dated and dirty. Tons of dust and dirt on lights near bed and the floor and couch were dirty. There was a sticky film on furniture and tv remote. The AC was on 62 when we arrived and it was freezing. The room was very damp. It was difficult to maneuver around the pull-out bed and even to pull it out with the chair right near it. The shower was broken and did not turn off unless we turned all the way off and then turned back a little. No fan in the bathroom made it very hot. We were woken up each morning by cleaning staff slamming doors every 5 minutes early in the morning. Breakfast biscuits were raw in the middle.
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酒店回复: We thank you for your feedback! We apologize we did not meet your expectations and will use your review as a teaching moment for our staff. We hope you will give us another chance in the future!
3.0分
家庭亲子
Closed to the highway , food and other hotels. Safe area.
Room was big. Bed comfortable but room was stuffy and gloomy
酒店回复: Thank you! We hope to see you again soon.
1.0分
其他
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I don't like when properties give the poorest quality rooms to visitors who book through 3rd parties. I was placed in a room closest to the elevator. It was a handicapped room. The toilet seat was chipped. I opened the refrigerator door and a significant amount of water leaked out. The blinds could not be adjusted, therefore the sunlight coming through the room was bright and when the sun went down, the light from the parking lot shined thru, which kept me awake. Someone was hack phlem out of their throat at 6a.m. next to the elevator for several minutes. I could hear people getting on and off the elevator all night.
This was, by far, the worst, hotel experience I have ever had. There are multiple hotels close by...choose those. I will NEVER stay at another Comfort Suite hotel. Clearly, they do not value their customers.
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酒店回复: We apologize for the concerns you shared about your experience at our hotel. While we do not have what we would consider a "poorest quality room" and we do not see you notified a team member of any issues during your time of stay, we have addressed your concerns with our team and assure you we are working diligently to ensure a similar situation does not occur again in the future. Should you have any concerns during future stays, please do not hesitate to reach out to a team member directly so that any concerns you may have can be corrected immediately. We hope you will consider Choice Hotels for your future lodging needs.
卫生服务相当满意
扶手椅一点也不干净。
There seemed to only be one way out the side and the gate closed at 8pm. So you have to go in and out the front door. But there are stairs to the side of the main enterance. I was suprised there wasn't a card reader for the stair well.
The staff was unbelievably nice. There for a night and accomodationsbwere as expected, nice and clean but nothing out of ordinary. The staff however, 10 stars. Ladies and gentlemen who were there were super pleasant and helpful. Cleaning staff, kitchen staff, every single person was top notch. I will stay again simply because of the staff.
Great reasonable room!
Room was clean. I could tell that it had recently been updated. Love no rugs! Breakfast good.
Needs improvement
The hotel has recently been renovated or is still under renovation in some areas. Our room had been freshly painted so the door stuck to open and had to be pushed hard to close. The plastic tiles floor was sticky and a roach came out as soon as we sat something on the desk. We never could get the WiFi to work unless we turned off our phone WiFi protection that we weren’t willing to do.
Wonderful stay
Hotel was very clean. Breakfast area was very well kept. When someone left the table, it was cleaned before next person came to use it. Very good variety of breakfast food.
The staff was very friendly. Especially front desk. Price was great. However, the room was dated and dirty. Tons of dust and dirt on lights near bed and the floor and couch were dirty. There was a sticky film on furniture and tv remote. The AC was on 62 when we arrived and it was freezing. The room was very damp. It was difficult to maneuver around the pull-out bed and even to pull it out with the chair right near it. The shower was broken and did not turn off unless we turned all the way off and then turned back a little. No fan in the bathroom made it very hot. We were woken up each morning by cleaning staff slamming doors every 5 minutes early in the morning. Breakfast biscuits were raw in the middle.
Closed to the highway , food and other hotels. Safe area.
Room was big. Bed comfortable but room was stuffy and gloomy
I don't like when properties give the poorest quality rooms to visitors who book through 3rd parties. I was placed in a room closest to the elevator. It was a handicapped room. The toilet seat was chipped. I opened the refrigerator door and a significant amount of water leaked out. The blinds could not be adjusted, therefore the sunlight coming through the room was bright and when the sun went down, the light from the parking lot shined thru, which kept me awake. Someone was hack phlem out of their throat at 6a.m. next to the elevator for several minutes. I could hear people getting on and off the elevator all night.
This was, by far, the worst, hotel experience I have ever had. There are multiple hotels close by...choose those. I will NEVER stay at another Comfort Suite hotel. Clearly, they do not value their customers.