Older hotel, noticed that the shower/tub was not very clean. There was a musty smell in the room. Limited options for breakfast.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. Your feedback is important to us. We will look into this concerns with staff right away. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,
5.0分
商务出差
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Breakfast was decent. Hot tub was very nice. Room was very noce though tv was confusing as channel numbers were not correct. Safe location. Could use better signage on road as approaching from east.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. Your feedback is important to us. Thank you for the 10/10 score! Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon. Sincerely,
3.0分
情侣出游
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The staff at the property were nice. The bed was very comfortable. The bathroom grout needs redone. Very unappealing seeing the black around the edges. The carpets could use a good cleaning. Breakfast was average, could improve on the coffee. Property was very quiet and not too far from the lake.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. Your feedback is important to us. We are looking into these few concerns with staff. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
1.0分
情侣出游
We were told we could check in at 3. Upon arriving they told us it would be 4:40, causing us to dress in public restroom for our event.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Check in time starts at 3pm, with occupancy and room type request, we try our best to meet guests requests and get all guests in as quick as we can. Front desk agent did try to get the next room assigned to you as quick as possible, once room was ready it was offered but unfortunately you guys had to leave for the wedding and did get ready in our public bathrooms. We did apologies for this and worked on this on quick as we could. We also submitted a full refund since the room wasn't used.Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Sincerely,
5.0分
家庭亲子
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I complimented a receptionist on how homely the hotel is. It's just up the street from Lake Geneva not a long drive at all! For the price range, I really enjoyed my stay and like this hotel
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. We sincerely appreciate and value your feedback.. Thank you for the 10/10 score! We are so happy to hear you enjoyed our decorations!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
3.0分
其他
Bathroom worn and needs updating.
The breakfast didn’t have many options and was subpar compared with other hotel chains.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,
5.0分
家庭亲子
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Love staying here!
They always have the cutest decorations for the holidays. ( We had to ask who does them so kudos to the manager). The whole lobby area makes it feel like a second home, with all the seating and the fireplace and tv in the lobby, and the firepit with the aiderondek chairs to enjoy outside, means your not just limited to your room.
It's the little things that make the difference. The iced lemon water, coffee and tea available.
Great staff especially Sarah at the front desk.
Thank you for all you do.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.. Thank you for the 10/10 score! We so excited to hear you enjoyed our decorations! We are also happy to hear this about Sarah and also excited to share this with her!! Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
5.0分
其他
Room was very spacious and clean. Was concerned being at the end of the hall next to entry/exit door and ice machine but no issues very quiet.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the 10/10 score!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
3.0分
家庭亲子
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The price was good for the area,however the property was showing wear and tear, our bathroom had blue shampoo or something dripped down the wall by the sink, cigarette burn in the curtains, stains on the carpeting. So it was adequate but not great. Also the pool was cold.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. Your feedback is important to us. We will look into some of these concerns with staff. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,
房间非常大,但是设施比较老。周边的自然环境不错,尤其在酒店后面有很大的自然树林,到处都是野鸭和小鸟,松鼠。服务一般,早餐基本没什么可吃的,只有面包和牛奶,燕麦,苹果。
Older hotel, noticed that the shower/tub was not very clean. There was a musty smell in the room. Limited options for breakfast.
Breakfast was decent. Hot tub was very nice. Room was very noce though tv was confusing as channel numbers were not correct. Safe location. Could use better signage on road as approaching from east.
The staff at the property were nice. The bed was very comfortable. The bathroom grout needs redone. Very unappealing seeing the black around the edges. The carpets could use a good cleaning. Breakfast was average, could improve on the coffee. Property was very quiet and not too far from the lake.
We were told we could check in at 3. Upon arriving they told us it would be 4:40, causing us to dress in public restroom for our event.
I complimented a receptionist on how homely the hotel is. It's just up the street from Lake Geneva not a long drive at all! For the price range, I really enjoyed my stay and like this hotel
Bathroom worn and needs updating.
The breakfast didn’t have many options and was subpar compared with other hotel chains.
Love staying here!
They always have the cutest decorations for the holidays. ( We had to ask who does them so kudos to the manager). The whole lobby area makes it feel like a second home, with all the seating and the fireplace and tv in the lobby, and the firepit with the aiderondek chairs to enjoy outside, means your not just limited to your room.
It's the little things that make the difference. The iced lemon water, coffee and tea available.
Great staff especially Sarah at the front desk.
Thank you for all you do.
Room was very spacious and clean. Was concerned being at the end of the hall next to entry/exit door and ice machine but no issues very quiet.
The price was good for the area,however the property was showing wear and tear, our bathroom had blue shampoo or something dripped down the wall by the sink, cigarette burn in the curtains, stains on the carpeting. So it was adequate but not great. Also the pool was cold.