酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the 10/10 score!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
5.0分
其他
The rooms are spotless and updated. The man at the front desk is so nice, he makes checking in a very pleasant experience!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.Thank you for the 10/10 score! We are pleased to hear everything was enjoyable and staff was nice!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
3.0分
其他
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They put us in a different room than we requested. They did correct the mistake. However the drain plug for the "In room hot tub" was not working and never got fixed. I am hoping that they correct the error and give us a room that was less expensive than we paid for as we did not get what we asked for. That being said, pool was great, staff was great, food ok.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.Your feedback is important to us., We do apologies about the wrong room type, we will look into this with staff,.. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.Sincerely,
2.0分
其他
The breakfast was gross. The eggs did not taste very well, and the sausage was hard where I couldn’t bite into it.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will look into the breakfast concerns with staff. Your satisfaction is important to us.. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Sincerely,
4.0分
其他
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Looked like mold around the bathtub, we called two days before I stay, and they said the fire pit was open and running. Great location to the downtown. Staff was amazing.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Our fire pit is seasonal, we closed it down a few weeks ago, this reservation was booked 3rd party, not sure the phone number called, but it may have been them and not us. We apologies for the mis-informed information.Your loyalty is important to us. Please visit us again soon!Sincerely,
5.0分
情侣出游
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This was a lovely hotel. Clean and updated. The staff, including the manager who was at the desk, were very welcoming. Bfast was good and the property was very quiet. I would definitely stay here again!
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the 10/10 score! We are excited to share this with staff, so happy to hear they were welcoming!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
5.0分
其他
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Nice hotel. Room was clean and comfortable. We had a jacuzzi tub in our room and enjoyed using that. It was nice they had a heated pool and hot tub too, even though we didn't get a chance to use them. Gym was small, but we did use the treadmill and elliptical. Breakfast was good. Hot and cold food. We were there two nights and the 2 mornings we had breakfast they did change one item to give more of a selection. Would stay here again.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback. Thank you for the 10/10 score! We are happy to hear everything was enjoyable!Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
5.0分
其他
Clean and spacious room. Quiet. Coffe and tea in room, but also in lobby. Very convenient. Great buffet breakfast.
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酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites Lake Geneva East.We sincerely appreciate and value your feedback.. Thank you for the 10/10 score! I'm excited everything was enjoyable and can't wait to share this with staff.Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback.Your loyalty is important to us. Please visit us again soon!Sincerely,
4.0分
情侣出游
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The staff was incredibly friendly and helpful. Our room was clean and the beds were very comfortable. I would like to see a variety of hot foods as we stayed there for 6 days. All in all, a very good place to stay.
房间非常大，但是设施比较老。周边的自然环境不错，尤其在酒店后面有很大的自然树林，到处都是野鸭和小鸟，松鼠。服务一般，早餐基本没什么可吃的，只有面包和牛奶，燕麦，苹果。
洁净室
The rooms are spotless and updated. The man at the front desk is so nice, he makes checking in a very pleasant experience!
They put us in a different room than we requested. They did correct the mistake. However the drain plug for the "In room hot tub" was not working and never got fixed. I am hoping that they correct the error and give us a room that was less expensive than we paid for as we did not get what we asked for. That being said, pool was great, staff was great, food ok.
The breakfast was gross. The eggs did not taste very well, and the sausage was hard where I couldn’t bite into it.
Looked like mold around the bathtub, we called two days before I stay, and they said the fire pit was open and running. Great location to the downtown. Staff was amazing.
This was a lovely hotel. Clean and updated. The staff, including the manager who was at the desk, were very welcoming. Bfast was good and the property was very quiet. I would definitely stay here again!
Nice hotel. Room was clean and comfortable. We had a jacuzzi tub in our room and enjoyed using that. It was nice they had a heated pool and hot tub too, even though we didn't get a chance to use them. Gym was small, but we did use the treadmill and elliptical. Breakfast was good. Hot and cold food. We were there two nights and the 2 mornings we had breakfast they did change one item to give more of a selection. Would stay here again.
Clean and spacious room. Quiet. Coffe and tea in room, but also in lobby. Very convenient. Great buffet breakfast.
The staff was incredibly friendly and helpful. Our room was clean and the beds were very comfortable. I would like to see a variety of hot foods as we stayed there for 6 days. All in all, a very good place to stay.