酒店回复: Thanks for the 4/10 rating on your hotel experience. I'm sorry to hear it wasn’t great. If you'd like to share what went wrong whether it was the service, cleanliness, amenities, or something else, it could help address the issue or improve future stays. Your feedback really does make a difference.
5.0分
商务出差
原文
翻译提供方：Google
卓越
展开
酒店回复: Thank you so much for the wonderful review and the perfect 10/10 rating! We’re thrilled to hear that your experience was excellent. Your support means a lot to us, and we can’t wait to welcome you back for another outstanding stay!
3.0分
家庭亲子
The temperature in the room was weird. If you went below 75 degrees then it would just blow cold air. The pool was so chlorinated it burned our eyes.
展开
酒店回复: Thank you for taking the time to share your feedback and for giving us the opportunity to learn from your experience. We’re sorry to hear about the issues you encountered with the room temperature and the pool. That’s not the level of comfort we want for our guests. Our maintenance team has been notified about the HVAC concerns so we can ensure the system is working properly and providing consistent temperature control. We’ll also have our pool team check chlorine levels to make sure they’re kept within a comfortable and safe range. We truly appreciate you bringing these matters to our attention, and we hope you’ll consider giving us another chance to provide a smoother, more enjoyable stay in the future.
5.0分
家庭亲子
展开
Room was clean, little dated with staining on walls. I was nervous about staying after reading some of the reviews. For the price, it was a great place. Breakfast was wonderful! Location was not in a busy area. Pool was cold, but the kids still had fun.
展开
酒店回复: Thank you so much for sharing your feedback! We’re thrilled to hear you enjoyed your stay and that we were able to exceed your expectations after reading earlier reviews. It’s great to know you found the room clean, the breakfast wonderful, and the location peaceful. We appreciate your note about the dated areas and wall staining. Your comments help us know exactly where to focus our improvements. We’re also glad the kids enjoyed the pool, even if it was a bit chilly, and we’ll look into adjusting the temperature when possible. Thank you again for choosing us and for giving us a 10/10. We hope to welcome you back for an even better stay next time!
5.0分
商务出差
The gravy was water, the biscuits were hard as a rock even after having the gravy sitting on it for hours. Ran out of clean paper plates.
展开
酒店回复: Thank you for your feedback. I’m really sorry to hear about your disappointing experience with the breakfast — that doesn’t meet the standard we aim for. We appreciate you letting us know about the watery gravy and the hard biscuits; I’ve shared your comments with our kitchen team so we can address the consistency and texture issues. We’ll also review our supply of paper plates — running out isn’t acceptable, and we need to stay stocked. We do hope to see you again soon.
4.0分
家庭亲子
Staff nice. Curtains were very dirty liked like blood stains and bed was dirty under the sheets and mattress padding.
展开
酒店回复: Thank you for taking the time to share your feedback. I sincerely apologize for the condition of your room during your stay — this is not the level of cleanliness or comfort we strive to provide.I have already shared your comments with our housekeeping team to ensure this issue is addressed immediately and does not happen again. We truly appreciate you bringing this to our attention so we can improve.Your experience matters to us, and we hope you’ll consider giving us another opportunity to provide you with a much better stay in the future.
1.0分
家庭亲子
展开
The check in was good. However, We were given a room that was already occupied! The room I reserved had two queen beds. They put us in a room with only one bed. I was told the hotel rooms were sold out so I wound up sleeping on the couch in the room. Definitely not what I agreed to pay for. Highly disappointed.
展开
酒店回复: Thank you for taking the time to share your experience, and please accept our sincerest apologies for the inconvenience you encountered during your stay. Being assigned an occupied room and not receiving the room type you reserved is unacceptable, and we understand how frustrating this must have been, especially with the hotel being sold out and leaving you without the proper sleeping arrangements. This is not the level of service we strive to provide, and we are truly sorry we fell short. We will be reviewing this situation with our front desk team to ensure this does not happen again. Thank you again for bringing this to our attention.
4.0分
其他
Clean and comfortable. But if you don't want to wait a week for your 150 deposit back then I wouldn't stay there.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear you found the property clean and comfortable! We’re sorry to hear about the delay with your deposit — our goal is always to process refunds as quickly as possible, typically within the standard time frame required by our payment processor. We appreciate your patience and understanding, and we hope to have the chance to host you again in the future.
5.0分
其他
Breakfast had eggs, sausage, gravy, cereal, oatmeal, yogurt, bagels, waffles, etc.
The room temperature was comfortable and not noisy at all.
展开
酒店回复: Thank you so much for your wonderful 10/10 review! We’re delighted to hear you enjoyed our breakfast selection and found the dining area comfortable and quiet. It’s great to know that everything from the eggs and waffles to the overall atmosphere helped start your day off right. We appreciate your kind words and look forward to welcoming you back soon!
好非常好，就是晚上值班的人很慢才来
不要使用它
卓越
The temperature in the room was weird. If you went below 75 degrees then it would just blow cold air. The pool was so chlorinated it burned our eyes.
Room was clean, little dated with staining on walls. I was nervous about staying after reading some of the reviews. For the price, it was a great place. Breakfast was wonderful! Location was not in a busy area. Pool was cold, but the kids still had fun.
The gravy was water, the biscuits were hard as a rock even after having the gravy sitting on it for hours. Ran out of clean paper plates.
Staff nice. Curtains were very dirty liked like blood stains and bed was dirty under the sheets and mattress padding.
The check in was good. However, We were given a room that was already occupied! The room I reserved had two queen beds. They put us in a room with only one bed. I was told the hotel rooms were sold out so I wound up sleeping on the couch in the room. Definitely not what I agreed to pay for. Highly disappointed.
Clean and comfortable. But if you don't want to wait a week for your 150 deposit back then I wouldn't stay there.
Breakfast had eggs, sausage, gravy, cereal, oatmeal, yogurt, bagels, waffles, etc.
The room temperature was comfortable and not noisy at all.