酒店回复: Thank you for staying with us at The Highlander Hotel. Your feedback is important to us! I am so sorry to hear of the issues you encountered during your stay with us. Rest assured I will be speaking with my staff to figure out what was going on the night of your stay as what you have described is very much out of the ordinary. I truly hope that you will give us another chance to properly host you in the future.
酒店回复: Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in The Highlander Hotel, Ascend Hotel Collection and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.
酒店回复: Thank you for staying with us at The Highlander Hotel. Your feedback is important to us! I am so sorry you did not enjoy your stay with us. We do serve food and drinks during the week until 10pm and food until 10pm on weekends and drinks until midnight. We will be using your comments to enhance or operations and to ensure we do better in the future.
酒店回复: Thank you for taking the time to complete our online survey regarding your recent stay at The Highlander Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We were unfortunately at full capacity during your stay with us, with a couple staff members down. We strive to provide all of our guests with the best service and accommodations available. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear that your stay didn’t meet your expectations. While we aim to offer a unique and thoughtfully designed experience, we understand that certain amenities—like coffee, breakfast, or in-room conveniences—can make a big difference in a guest’s comfort. Your comments about the seating and layout have been noted and will be shared with our team as we continue to look for ways to improve. We appreciate your perspective and hope you’ll consider giving us another try in the future.
5.0分
其他
原文
翻译提供方：Google
我一定会再来的。这家酒店非常干净，而且独具特色。工作人员热情友好，房间整洁舒适！
1.0分
商务出差
原文
翻译提供方：Google
脏。不会再去了
房间很脏。浴室里有头发，马桶也不干净，很恶心
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酒店回复: Thank you for staying with us at The Highlander Hotel. Your feedback is important to us! I am so very sorry to hear about your stay with us. we will be using your comments to better our future operations. Rest assured I have spoken to my cleaning staff to ensure these issues do not repeat. We strive to provide all of our guests with the very best service and accommodations available. I hope that you will come allow us another chance to properly host you.
2.0分
其他
原文
翻译提供方：Google
物理蚂蚁和设计
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酒店回复: Thank you for staying with us at the Highlander Hotel. Your feedback is important to us! I am so sorry to hear you did not enjoy your stay with us. We strive to provide all guests with the best customer service and accommodations possible. I hope that you will stay with us again in the future and allow us to provide you with the 5 star service we are known for.
高地人酒店太棒了——我们家孩子超喜欢！更别提那里的服务和食物，简直完美。
还可以。
安静。可能是淡季的原因，但没什么可抱怨的。客服人员很少。前台有电话号码，如果需要可以联系。餐厅应该营业到晚上9点或9点30分，但有一天晚上没人，晚上7点的时候桌子上就放着椅子。地方很干净。泳池很大很漂亮。热水浴缸很干净，也很舒服。早餐还可以。有饼干三明治、酸奶和速溶燕麦片。
房间里没有微波炉和咖啡。灯光非常昏暗。
很喜欢台球桌和电子游戏机。
非常适合家庭入住
Highlander 是一家非常棒的酒店。我带着17岁的儿子一起旅行，我们住得很愉快。对于有小孩的家庭来说，这里似乎是个完美的选择。早餐本来可以更好，但总体来说体验很棒，性价比很高。
没有外卖，但到处都有菜单。晚上10点到的，没有食物和饮料可以买。当时有个人在工作，我等了5分钟才有人过来，这样我才能办理入住。早餐很难吃，下午2点才有午餐，附近也没有其他食物可供选择。我们离开时饿坏了。
有点失望
酒店严重缺乏人手来照顾这么多客人。虽然工作人员很友好，也很优秀，但同时要处理很多事情。好几次，我不得不在酒店里四处走动，寻找泳池酒吧的服务员，或者在前台解答问题等等。
这家酒店的网上介绍非常误导人。这简直就是酒店业的“鲶鱼”级**。窗帘上的水渍、脏兮兮的地毯、床上用品上的污渍，以及为了掩盖气味而放在廉价艺术品上的除臭剂，都让人很不舒服。我的标准很低，但这次入住体验实在不怎么样。
没有咖啡，没有早餐，没有微波炉，餐桌上只有一张金属座椅（注意，只有一个），而且离电视只有5英寸。即使不到250美元，也不会再住这里了。
我一定会再来的。这家酒店非常干净，而且独具特色。工作人员热情友好，房间整洁舒适！
脏。不会再去了
房间很脏。浴室里有头发，马桶也不干净，很恶心
物理蚂蚁和设计