酒店回复: Dear Guest,We are very sorry to hear about your experience. Your feedback is important to us and we regret that your stay did not meet expectations. We are committed to improving and will address the concerns you shared with the team to ensure a better environment for all future guests.Sincerely, Hotel Manager
酒店回复: Estimado huésped: Gracias por compartir su experiencia. Nos complace saber que su habitación se sintió limpia, cómoda y bien organizada. Es maravilloso que nuestro personal virtual le haya facilitado las cosas y le haya ayudado con la traducción. Agradecemos sinceramente sus amables palabras y esperamos que su próxima estancia sea igual de agradable y agradable.Atentamente,Gerente del hotel
5.0分
情侣出游
原文
翻译提供方：Google
- 泳池关闭了，但看起来很漂亮，而且里面有人
- 请勿打开露台窗户
- 通过屏幕接待（一切立即开始，工作人员立即到位）
- 房卡反复被停用，即必须每天重新激活
- 早餐/休息区很棒，很干净
- 酒店后面的堤坝景色很美，但蚊子很多
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酒店回复: Dear Roger,Thank you for your detailed feedback! We're glad to hear you enjoyed the breakfast/lounge area and the beautiful view. We apologize for the inconveniences you experienced with the pool, terrace window, and room card deactivation. Your insights are invaluable as we work to improve our services. We hope to welcome you back for a more seamless experience in the future!Sincerely, Hotel Manager
酒店回复: Dear Mathias,Your observations are noted and will be shared with our team for further attention. While it is good to know you found the room renovated and comfortable, we will focus on strengthening cleanliness checks to ensure every detail meets high standards. The breakfast selection will also be reviewed for quality and variety, aiming to provide a more satisfying experience that matches the comfort of the accommodations.Sincerely, Hotel Manager
1.0分
家庭亲子
The room smelled bad, my husband got bitten by something, and today we checked and it was a bed bug.
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酒店回复: Dear Guest,Thank you for taking the time to review our facility. We apologize that we were unable to meet your expectations. We are continuously working to improve our facility, and we appreciate your bringing your concerns to our attention.Sincerely, Hotel Manager
1.0分
其他
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Check-in was horrible. You talk to a kiosk screen in the lobby and can barely understand the person you are talking to
He was very rude. The place looks like a dump.
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酒店回复: Dear Guest,Thank you for sharing your feedback. I am very sorry your check-in experience and interaction with our staff did not meet expectations. Your comments about the condition of the property and service are taken seriously and will help guide improvements to provide a more welcoming and comfortable stay in the future.Sincerely, Hotel Manager
1.0分
家庭亲子
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Facilities were old and there was a strange smell in the hallways. I only have bed bug bites which is disgustingly. The bathroom had mold and there was really nothing good or positive about this place
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酒店回复: Dear Guest,I am sorry to hear of your experience. I will investigate and address these issues immediately. Please allow me to offer my sincere apologies for any distress this may have caused you.Sincerely,Hotel Manager
1.0分
其他
Beds could have been made did not like there was no one at the front desk exit doors to the outside were never locked would not recommend this hotel
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酒店回复: Dear Guest,Thank you for sharing your concerns. We are truly sorry your stay did not feel secure or welcoming. Your comments about the room, front desk availability, and exterior doors are taken seriously, and they help guide important improvements. We appreciate your honesty and hope future stays offer a much better experience.Sincerely, Hotel Manager
3.0分
家庭亲子
When checking in we had to do everything through simulation. TV had to have another remote brought to the room. Breakfast was good, beds were very comfortable
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you enjoyed the breakfast and found the beds very comfortable. We appreciate your patience with the simulated check-in and the need for an additional TV remote. Your feedback is valuable, and we hope your next stay feels even smoother and more relaxing.Sincerely, Hotel Manager
我对这家酒店一点都不喜欢。环境脏乱，气味难闻，安全系数很低。不会推荐给任何人。酒店里有人居住。浴缸周围满是灰尘，家具也破旧不堪。酒店里没有管理人员。应该拆掉。我应该把钱全退。那里太脏了，根本没法吃饭。
我在这家酒店的住宿体验从一开始就令人失望。
房间里空气污浊，毯子散发着浓重的难闻气味。空调制冷效果不佳，导致房间闷热难受。
泳池里有严重的黄蜂问题，根本没法使用。早餐种类少，质量低劣——我绝对不会再来。
虽然有工作人员在场，但所有互动都通过前台的一台大平板电脑进行，对于一家酒店来说，这种互动方式显得冷冰冰的，缺乏人情味。
这次入住在舒适度、清洁度和整体体验方面都达不到标准。
房间很干净，一切都很舒适有序，工作人员虽然是线上服务，但非常友好、细心，并且提供翻译服务。
- 泳池关闭了，但看起来很漂亮，而且里面有人
- 请勿打开露台窗户
- 通过屏幕接待（一切立即开始，工作人员立即到位）
- 房卡反复被停用，即必须每天重新激活
- 早餐/休息区很棒，很干净
- 酒店后面的堤坝景色很美，但蚊子很多
一家外观朴素的汽车旅馆，外观看起来并不特别漂亮。不过房间装修得还不错。可惜的是，房间不太干净。早餐也比较简陋。
The room smelled bad, my husband got bitten by something, and today we checked and it was a bed bug.
Check-in was horrible. You talk to a kiosk screen in the lobby and can barely understand the person you are talking to
He was very rude. The place looks like a dump.
Facilities were old and there was a strange smell in the hallways. I only have bed bug bites which is disgustingly. The bathroom had mold and there was really nothing good or positive about this place
Beds could have been made did not like there was no one at the front desk exit doors to the outside were never locked would not recommend this hotel
When checking in we had to do everything through simulation. TV had to have another remote brought to the room. Breakfast was good, beds were very comfortable