This hotel seems to cater to workers who need a room while working in the area. We stayed there because we were traveling with our 2 dogs. There were holes in the wall that needed to be repaired but room was a pretty good size. There was no chair in the room other than an office chair at the desk. We were able to deal with that. However when I requested 2 sets of towels (for 2 adults) I was told “Oh no, only 1set.” Lesson learned . . .
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酒店回复: Dear Donna,Thank you for staying with us. We are glad you liked the spaciousness of your room, and we appreciate your comment about the wall so our maintenance team can take care of this. We apologize for any inconvenience with the furniture and towels. We'll keep your comments in mind for the future. It was a pleasure having you, and we hope you will consider joining us again.
1.0分
其他
The overall cleanliness of the room was terrible. Beds linens were stained and did not feel clean.
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酒店回复: Dear Luis,It's disheartening that your time with us failed to please you, and we apologize for not providing you with a flawless experience. Your feedback is gratefully received and will allow us to refocus on these areas and improve. We hope you'll give us another chance to change your perceptions, and we thank you for sharing your thoughts.
1.0分
其他
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Trash, avoid
Previous guests food still in fridge and microwave, black mold in room and bathroom, bathroom doorframe coming apart, toilet wobbled yes the whole thing not just the seat, tub was filthy, towels were stained and had hair on them, floors definitely not mopped anytime recently, bedding looked dirty, roaches, room was always too cold or too humid and hot, there was no middle ground there, room next to mine had several children that were allowed to bang on the walls, run around outside, often tapped on my window and kicked my door, caught them peeking into my vehicle, would stand outside my room being loud,"cups" for ice or coffee looked used and dirty and were not wrapped like single use usually is, loose tobacco in the bedside table, weird holes in the ceiling,
酒店回复: Thank you for staying with us we will deep clean the room.
3.0分
其他
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Only because it's cheap
Dirty walls, doorframe to the room door and the bathroom door were splintered broken and coming off the walls, walls were gross, window shade was dirty and old and didn't properly cover the window, flat old pillows, used the 4 that came in the room and wasn't enough, floors were dirty, towels looked dirty, toilet didn't always flush,
酒店回复: Thank you for staying with us 12 days
2.0分
其他
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Toilet didn’t work, room is old and run down, sheets in a nonsmoking room had cigarette burns through two layers, making us question if they had been changed. If I hadn’t had a small child who needed to sleep, we would have left.
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酒店回复: Dear Teresa,While we're glad to provide you and your child a place to rest in Bryant, we regret that the room's conditions were less than ideal. In such cases, please remember that our team is always here to help with issues like changing bedsheets or accommodating room change requests when occupancy permits. The satisfaction of our guests is our top priority, and we are dedicated to making improvements based on the areas you mentioned in your feedback as we move forward.
5.0分
家庭亲子
Everything was great. The checkin was easy and fast. The room was very nice, clean and comfortable.
酒店回复: Thank you for the great review
2.0分
情侣出游
My room has seen better days also was a roach on my shower curtain drains were clogged as well
酒店回复: Thank you we will get it taken care off.
5.0分
商务出差
Room was very clean when we arrived and smelled great and it was very quiet the whole night. Plus checkin in was very fast will stay again
酒店回复: Thank you for staying with us.
3.0分
情侣出游
Nice and quiet but need better house keepers blinds were dirty toilet was nasty needs deep cleaning !!
酒店回复: Thank you we will take care of it.
3.0分
其他
They had roaches I killed three the two nights I was stayed there. So I open the door and turned a light on it one crawling up the wall
酒店回复: Sorry for the issues we will get it treated.
This hotel seems to cater to workers who need a room while working in the area. We stayed there because we were traveling with our 2 dogs. There were holes in the wall that needed to be repaired but room was a pretty good size. There was no chair in the room other than an office chair at the desk. We were able to deal with that. However when I requested 2 sets of towels (for 2 adults) I was told “Oh no, only 1set.” Lesson learned . . .
The overall cleanliness of the room was terrible. Beds linens were stained and did not feel clean.
Trash, avoid
Previous guests food still in fridge and microwave, black mold in room and bathroom, bathroom doorframe coming apart, toilet wobbled yes the whole thing not just the seat, tub was filthy, towels were stained and had hair on them, floors definitely not mopped anytime recently, bedding looked dirty, roaches, room was always too cold or too humid and hot, there was no middle ground there, room next to mine had several children that were allowed to bang on the walls, run around outside, often tapped on my window and kicked my door, caught them peeking into my vehicle, would stand outside my room being loud,"cups" for ice or coffee looked used and dirty and were not wrapped like single use usually is, loose tobacco in the bedside table, weird holes in the ceiling,
Only because it's cheap
Dirty walls, doorframe to the room door and the bathroom door were splintered broken and coming off the walls, walls were gross, window shade was dirty and old and didn't properly cover the window, flat old pillows, used the 4 that came in the room and wasn't enough, floors were dirty, towels looked dirty, toilet didn't always flush,
Toilet didn’t work, room is old and run down, sheets in a nonsmoking room had cigarette burns through two layers, making us question if they had been changed. If I hadn’t had a small child who needed to sleep, we would have left.
Everything was great. The checkin was easy and fast. The room was very nice, clean and comfortable.
My room has seen better days also was a roach on my shower curtain drains were clogged as well
Room was very clean when we arrived and smelled great and it was very quiet the whole night. Plus checkin in was very fast will stay again
Nice and quiet but need better house keepers blinds were dirty toilet was nasty needs deep cleaning !!
They had roaches I killed three the two nights I was stayed there. So I open the door and turned a light on it one crawling up the wall