酒店回复: Dear Marcelo, We are glad to see your high rating and appreciate you sharing your thoughts. We understand how important little details can be, and we’re sorry the room did not have what you expected on hand. At Extended Stay America, our team is always available to assist, and we will be sure to take this into account for future guests. We look forward to welcoming you back soon for an even more seamless experience.Sincerely,Hotel Management
酒店回复: Dear Patience, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Your feedback is important, and we will address them with our concerned team to ensure they are careful with services in the future. Please give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
1.0分
其他
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my third floor room had no hot water and the place flooded with sketchy people. looks more like a half house then a hotel. smh never ever in history will I go back to this hotel!!
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酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay, including the lack of hot water and concerns about the environment, and we understand how upsetting this must have been. Guest safety and comfort are our top priorities, and your observations will be carefully reviewed as we work to enhance our facilities and overall experience. We appreciate your input and hope you might consider giving us another opportunity to provide a more secure and pleasant stay.Sincerely,Hotel Management
3.0分
其他
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I booked a room at ghus hotel because it was a non smoking hotel and i have environmental allergies. The room smelled like cigarrette smoke and when i reported it, my options were take 10% off or checkout. There was also an issue with the plumbing. I don't think I will ho back. The bed was comfortable though and I bought air sanitizer for the smell..
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酒店回复: Dear Guest,Thank you for taking the time to share your experience. We are glad to hear the bed offered some comfort, but we sincerely apologize for the concerns you encountered, especially given your sensitivities and expectations for a smoke-free environment. The difficulties with the room and the limited options presented to you are not reflective of the stay we aim to provide. We appreciate your feedback and hope you might consider returning so we can offer a visit that feels genuinely reassuring and well-supported.Sincerely,Hotel Management
1.0分
其他
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For one the room kitchen was not stocked no cooking utensils no plates nothing also the room had bugs I called and was to get a refund and that never happened so to be happy with this place not at all I will never book here again
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酒店回复: We are sorry to hear that you did not enjoy your stay at the hotel. Extended Stay America does provide all necessary kitchen items that can be borrowed with no charge during your stay. For a list of items, this is located on our main website and in the room for selections. We do not like any creatures unwanted in our hotel. Pest control did a thorough evaluation of your room and was cleared with no sign of any harmful bugs and also not even an ant. Thank you for choosing Extended Stay America hotels and hope to see you in the future.
2.0分
情侣出游
Saw two cockroaches in the room... loud noise from ac allllllllll night long. bathroom only had one tiny bottle of shampoo no soap. would love a refund
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酒店回复: Dear Cyndill,Thank you for sharing your experience with us. We are truly sorry to hear about the inconveniences you encountered during your stay and understand how frustrating this must have been. Your feedback is extremely valuable and has been shared with our team to help guide improvements in our accommodations and amenities. We sincerely hope you’ll consider visiting us again so we may provide a more comfortable and satisfying experience in the future.Sincerely,Hotel Management
5.0分
商务出差
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this was a work trip. great place extra clean and looked to be very well maintained being in the construction and property maintenance field hats off to you guys.
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酒店回复: Dear Dennis,We are thrilled to hear you found your stay comfortable and appreciated the cleanliness and upkeep of our property! It is especially meaningful coming from someone in the construction and maintenance field, and your recognition truly motivates our team. At Extended Stay America, we strive to provide a well-maintained and welcoming environment for every guest. We look forward to hosting you again on your future trips!Sincerely,Hotel Management
3.0分
商务出差
The room key was not easy to operate. The room is dated but it was clean. All I needed
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酒店回复: Dear Eduardo,Thank you for sharing your feedback. We are glad to hear that your room met your basic needs and was well-maintained during your stay. We apologize for the inconvenience you experienced with the room key and understand how that could affect your visit. Your comments have been shared with the relevant team to help improve the overall guest experience. We appreciate your insights and hope you might consider returning in the future, allowing us the opportunity to provide an even smoother and more comfortable stay.Sincerely,Hotel Management
5.0分
家庭亲子
The property is nice but the highway location is so dangerous to enter and exit.
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酒店回复: Dear Mary,We are delighted to hear that you enjoyed the property and genuinely appreciate your kind words. At Extended Stay America, guest comfort and safety are very important to us, and we understand your concern about the surrounding area’s traffic access. Your feedback helps us identify ways to better assist guests with directions and safety information. Thank you for sharing, and we look forward to welcoming you again soon.Sincerely,Hotel Management
房间里没有餐具
不干净。难闻的气味。整个晚上都很吵。不是广告上说的全套早餐。早上等了 15 分钟才有人来检查我们，但没有人来。
好的
my third floor room had no hot water and the place flooded with sketchy people. looks more like a half house then a hotel. smh never ever in history will I go back to this hotel!!
I booked a room at ghus hotel because it was a non smoking hotel and i have environmental allergies. The room smelled like cigarrette smoke and when i reported it, my options were take 10% off or checkout. There was also an issue with the plumbing. I don't think I will ho back. The bed was comfortable though and I bought air sanitizer for the smell..
For one the room kitchen was not stocked no cooking utensils no plates nothing also the room had bugs I called and was to get a refund and that never happened so to be happy with this place not at all I will never book here again
Saw two cockroaches in the room... loud noise from ac allllllllll night long. bathroom only had one tiny bottle of shampoo no soap. would love a refund
this was a work trip. great place extra clean and looked to be very well maintained being in the construction and property maintenance field hats off to you guys.
The room key was not easy to operate. The room is dated but it was clean. All I needed
The property is nice but the highway location is so dangerous to enter and exit.