We spent four days here and not once were the rooms cleaned. We requested new towels and soap multiple times. We were told "If we have any, we'll bring them up. We've been busy."
I was disappointed with the breakfast. I usually judge a hotel by the breakfast and this one was one of the lowest quality. We usually stay at the Hampton Inn, but the rates were a little lower here. We'll go back to the tried and true Hampton Inn. I hope they can do better and that maybe we were a one-off experience.
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酒店回复: Thank you for allowing us to be of service during your visit to the area. I want to extend my gratitude on taking the time to share your experience with us. When we hear from our guests is when we find out the fact on how we are doing.We sincerely apologize for that your visit at our facility was not to the 100% of your expectations. We will definitely look into how we can improve our Breakfast. We will get on to the work you have brought to our attention.We appreciate the time you took to share your concerns, and it is our hope that you will give us another chance in the future.Sincerely,
5.0分
其他
When we checked in Tammy was wonderful. She was courteous and very helpful. We really enjoyed our stay. Thank yiu
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酒店回复: Greetings Mr. Shuman,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service you received. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect and deserve.We look forward to seeing you again.Sincerely,
4.0分
情侣出游
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The lady at the front desk was very helpful, when we arrived, at the normal check in time, the room was not ready but she was quick to get the room cleaned and ready in a short time. Morning Breakfast was excellent, room was clean and comfortable.
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酒店回复: Greetings Mr. Billingsley,Thank you for being our guest and allowing us to be of service during your visit to the Bryant, AR area. I extend my gratitude on taking the time to share your visit with us.We are glad you enjoyed your visit and found our services at the La Quinta Inn & Suites appealing.It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We look forward to being of service to you again in the future.Sincerely,
5.0分
其他
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Clean and very comfortable room! The shower pressure was amazing and that is important to us. Great breakfast- lots of choices. The bed was very comfortable. Great stay!
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酒店回复: Greetings Ms. McCarthy,Thank you for being our guest and allowing us to be of service during your visit to the Bryant, AR area. I extend my gratitude on taking the time to share your visit with us.I am glad you enjoyed your visit and found our services at the La Quinta Inn & Suites appealing.It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations.Sincerely,
4.0分
其他
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The cleanliness/condition of the room ( and more specifically the bathroom esp) could be “upped” a notch. Has been updated fairly recently, but maybe not to the highest standard or level. All employees friendly and helpful 👍
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酒店回复: Greeting Mr. Sierra,Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Little Rock-Bryant. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us. We appreciate you bringing our service deficiency to my attention. It is thru our guests feedback we are able to work harder and improve on our services for us to serve you better.Here at LaQuinta Inn & Suites ,we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
5.0分
其他
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Got in late and room was very nice . After 10 hour drive we were greeted with pleasant front desk gal who gave us recommendation for nearby Mexican restaurant that was very nice.
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酒店回复: Greetings Ms. Fountain,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our friendly staff and that you enjoyed your room. Our staff members take their roles in our industry very seriously and try everyday to provide that quality service that our guests expect.It is through feedback from our guests that we find out how we are doing. We will make sure that we keep up out hard work to ensure that your future visits with us are pleasant as well. We hope to serve you again in the future.Sincerely,
5.0分
其他
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Room was clean and comfortable. Staff was friendly and helpful. Great location for road trip; we will be staying here again.
The only downside was that the breakfast eggs were tough/rubbery/over cooked.
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酒店回复: Greetings Mr. Ross,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our friendly staff and that you enjoyed your room. Our staff members take their roles in our industry very seriously and try everyday to provide that quality service that our guests expect.It is through feedback from our guests that we find out how we are doing. We sincerely apologize that our breakfast was not to the 100% of your expectations. We will definitely look into how we can improve our Breakfast servings and thank you for bringing it to our attention.We hope to serve you again in the future.
5.0分
其他
The fridge was a bit on the loud side, which made sleeping pretty hard. All in all friendly staff tho and the breakfast buffet was good.
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酒店回复: Greetings Petra,Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our friendly staff and breakfast buffet. Our staff members take their roles in our industry very seriously and try everyday to provide that quality service that our guests expect.We appreciate you telling us about the refrigerator in your room. We are very sorry that it affected your sleep. It is through feedback from our guests that we find areas that need improvement. We will pass this information along to our maintenance department.We hope you will give us the opportunity to serve you again in the future.Sincerely,
5.0分
家庭亲子
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This stay was a wonderful experience! Our stay at the East Memphis location was the worst hotel experience we have ever had. I will be following up with Corporate about the many problems there. But this location was AMAZING!! Will definitely be planning our future trips to Tennessee stopovers at the Little Rock Bryant. Thank you soooo much for restoring my faith in the La Quinta hotels.
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酒店回复: Greetings Ms. Mallory,Thank you for being our guest and allowing us a chance to be of service during your visit to the Bryant area. We appreciate you taking the time to share your experience with us. When we hear from our guests is when we find out how we are really doing. We feel proud that you gave us such an AMAZING review. We will make sure to keep up the hard work to ensure your future visits with us will be pleasant as well. Sincerely,
5.0分
其他
Very clean and well maintained hotel with a good breakfast. I would absolutely stay here again.
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酒店回复: Greetings Mr. Bacon,Thank you for being our guest and allowing us a chance to be of service during your visit to the Bryant area. We appreciate you taking the time to share your experience with us. When we hear from our guests is when we find out how we are really doing. We feel proud that you gave us such a great review. We appreciate your comments on our facility and breakfast.We will make sure to keep up the hard work to ensure your future visits with us will be pleasant as well. Sincerely,
We spent four days here and not once were the rooms cleaned. We requested new towels and soap multiple times. We were told "If we have any, we'll bring them up. We've been busy."
I was disappointed with the breakfast. I usually judge a hotel by the breakfast and this one was one of the lowest quality. We usually stay at the Hampton Inn, but the rates were a little lower here. We'll go back to the tried and true Hampton Inn. I hope they can do better and that maybe we were a one-off experience.
When we checked in Tammy was wonderful. She was courteous and very helpful. We really enjoyed our stay. Thank yiu
The lady at the front desk was very helpful, when we arrived, at the normal check in time, the room was not ready but she was quick to get the room cleaned and ready in a short time. Morning Breakfast was excellent, room was clean and comfortable.
Clean and very comfortable room! The shower pressure was amazing and that is important to us. Great breakfast- lots of choices. The bed was very comfortable. Great stay!
The cleanliness/condition of the room ( and more specifically the bathroom esp) could be “upped” a notch. Has been updated fairly recently, but maybe not to the highest standard or level. All employees friendly and helpful 👍
Got in late and room was very nice . After 10 hour drive we were greeted with pleasant front desk gal who gave us recommendation for nearby Mexican restaurant that was very nice.
Room was clean and comfortable. Staff was friendly and helpful. Great location for road trip; we will be staying here again.
The only downside was that the breakfast eggs were tough/rubbery/over cooked.
The fridge was a bit on the loud side, which made sleeping pretty hard. All in all friendly staff tho and the breakfast buffet was good.
This stay was a wonderful experience! Our stay at the East Memphis location was the worst hotel experience we have ever had. I will be following up with Corporate about the many problems there. But this location was AMAZING!! Will definitely be planning our future trips to Tennessee stopovers at the Little Rock Bryant. Thank you soooo much for restoring my faith in the La Quinta hotels.
Very clean and well maintained hotel with a good breakfast. I would absolutely stay here again.