酒店回复: Dear Anyelica, Thank you for reviewing your stay. We are sorry to hear about your experience. We adhere to the most rigorous industry standards for the cleanliness and pest control of our rooms. However, the room you occupy will be professionally treated as a precautionary measure. We are concerned that you left feeling dissatisfied, and we recognize the importance of ensuring you feel comfortable and supported throughout your stay. Your feedback has been shared with our team so that it can be addressed internally. We appreciate you bringing this to our attention and hope to restore your confidence in the future.Sincerely,Hotel Management
酒店回复: Dear Annaise, We sincerely apologize for the challenges you encountered during your stay. We understand the frustration caused by the initial room conditions, especially given your circumstances, and we regret the delay in addressing your concerns. Our goal is to provide functional amenities and a welcoming environment, and we are sorry that we fell short. Regarding breakfast, we offer a grab-and-go option with items such as muffins and coffee, but we understand this may not have met your expectations. Your feedback is valuable in helping us improve, and we are committed to enhancing our services to better meet our guests' needs. We hope you will consider giving us another opportunity in the future to provide you with the quality experience you deserve. Thank you for sharing your comments. Sincerely,Hotel Management
酒店回复: Dear Kenneth,We apologize sincerely for the distressing experience you encountered during your stay. Issues such as maintenance delays and pest concerns are unacceptable, and we regret the inconvenience this caused, especially after being moved to an upgraded room. Please know that we are addressing these matters urgently with our maintenance and housekeeping teams to ensure all rooms meet the high standards our guests deserve. We understand the frustration this experience brought and appreciate your feedback as it highlights areas we must improve. We would appreciate you giving us another chance to provide a comfortable and seamless stay.Sincerely,Hotel Management
4.0分
朋友出游
原文
翻译提供方：Google
我恩克珊拉
5.0分
其他
原文
翻译提供方：Google
伟大的
3.0分
其他
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Ok
“Breakfast” was grab and go nutrigrain bars and gross muffins, not exactly what one would consider a breakfast. Didn’t love the people smoking pot in the parking lot either. Lobby is very uninviting. But the room was clean and comfortable.
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酒店回复: Dear Alicia, Thank you for sharing your experience. We’re happy to hear your room was clean and comfortable. We understand that our grab-and-go breakfast and the lobby vibe might not have been ideal, and we’ll be sharing your feedback with our team to see how we can improve. We also want to assure you that security personnel are on-site around the clock to help keep all our guests safe and comfortable. Thank you for your valuable input, and we hope you’ll give us another chance to make your next stay even better.Sincerely,Hotel Management
酒店挺不错的，干净卫生，房间安静，早餐也还可以，位置不错，很安全，附近开车去吃饭也近，总体满意，还会再来
不错，干净整洁，就是因为带厨房，所以感觉有点点味道，不算特别厉害，鼻子敏感就会感觉到。其他都很棒，洗手间卫生尤其不错
有味道 周边不方便 设施比较老
非常感谢
这是我第一次也是最后一次住在那家酒店，服务太差，设施不值这个价钱，更糟糕的是，我的房间里显然有臭虫，我醒来时发现身上到处都是瘙痒和叮咬，我在退房前去接待处投诉，接待员只是说了声对不起。
住了 5 天，他们给了我一间一楼的房间，炉子很差，只有一个炉子能用，做饭时会冒烟，火警也会响起，这对我这个孕妇来说是一次非常糟糕的经历，网站上的图片差别很大，最后他们在第四天给我换了房间，因为我抱怨了，但那不是我付钱住的房间。一定要选择三楼，因为那里更好，我不会再回去了，我已经付了早餐费，但你给的却不是早餐，松饼和咖啡，就是这样，真是啊 🙄
绝对恐怖的酒店。设施破旧不堪。我住的第一个房间水槽下漏水，烟雾报警器一直响个不停。早上 8:30 告诉工作人员，但晚上回来时，一直没有修好。我再次打电话给他们，他们说维修人员今天下班了，他们不得不给我换房间。他们给了我一个“升级房间”作为补偿，我走进浴室时看到的第一件事就是浴室里有一只活蟑螂。我打电话给 Orbitz 寻求帮助，但他们没用。只给了我 25 美元的信用额度
我恩克珊拉
伟大的
Ok
“Breakfast” was grab and go nutrigrain bars and gross muffins, not exactly what one would consider a breakfast. Didn’t love the people smoking pot in the parking lot either. Lobby is very uninviting. But the room was clean and comfortable.