酒店回复: Dear Menzo,Thank you for taking the time to tell us about your experience at the Red Roof Inn Washington DC - Laurel. I was saddened to read that your stay fell short of your expectations due to the cockroaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with their specialists to ensure everything is as it should be. We hope to continue to provide great experiences for you at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us. Very truly yours,HannahRed Roof Management RediResponse Specialist
4.0分
其他
原文
翻译提供方：Google
出奇的好
令人惊讶的良好性价比。与华盛顿的良好联系。另外值得一提的是紧邻购物中心。
3.0分
其他
原文
翻译提供方：Google
没有意见
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Washington DC - Laurel. We are disheartened to see your stay resulted in a 6/10 score. Please accept our apologies. In the future, please consider adding comments to your review to let us know where we can improve.We aim to provide you with an exceptional experience at Red Roof. It would be our pleasure to have you stay with us again in the future to show you the positive strides taken to enhance your experience with us.Sincerely,HannahRed Roof Management RediResponse Specialist
1.0分
其他
原文
翻译提供方：Google
你的员工很糟糕
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酒店回复: Dear Evelyn,Thank you for taking the time to share your feedback with us. We sincerely apologize for any discomfort you experienced during your stay. We take your concerns very seriously and are committed to providing our guests with a positive and enjoyable experience. We will thoroughly investigate the matter and take appropriate action to ensure that such incidents do not occur in the future.Best regards,Red Roof Inn Washington DC - Laurel
2.0分
其他
Area around the property, especially when accessing the elevator. All junks, trash can and all liters the place. Not welcoming. Had to leave the following day.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Washington DC - Laurel. I am very sorry to hear about the experience you had with the cleanliness of the area around the elevator. Please accept our apologies for your experience.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Very truly yours,ErikaRed Roof Management RediResponse Specialist
2.0分
商务出差
Floors were dirty. Place is in rough shape and will probably get worse with each use. We won’t be back.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Washington DC - Laurel. We always strive to provide a clean environment and we are saddened to know we fell short of your expectations.We aim to provide you with an exceptional experience at Red Roof. We do hope that you will return to any of our other brand locations in the future. Sincerely,HannahRed Roof Management RediResponse Specialist
4.0分
其他
Easy check in and out process. Park next to your room. Smell was a little musty though.
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酒店回复: Dear Valued Guest, Thank you for sharing your experience at the Red Roof Inn Washington DC - Laurel. We're glad you found the check-in/out process easy and appreciated the convenience of parking next to your room. We are sorry to hear about the musty smell. This is certainly not the impression we would like our guests to have and we regret any distress or inconvenience this has caused you.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. Thank you for sharing your concerns and we hope to see you again on your future travels.Sincerely,JoeRed Roof ManagementRediResponse Specialist
1.0分
其他
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Booked and prepaid online. Then arrived after few minutes to sign in, but the receptionest did not accept and asked to come after few hours to sign with given any reason, really disappointed 😕
Will definitely follow this with management and such unfait treatments.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your experience at Red Roof Inn Washington DC - Laurel. I am sorry to hear about the disappointing experience you had upon arrival. I understand your frustration with the delay in check-in. This is certainly not the level of service we aim to provide. We will investigate this matter to ensure such situations are avoided in the future. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future. Sincerely,ViktorRed Roof ManagementRediResponse Specialist
美丽的地方
非常偏僻，需要自驾，周围超市餐饮都有。
蟑螂汽车旅馆？
如果你喜欢在浴室墙上发现蟑螂爬来爬去，那就住这里吧。结果只有一只蟑螂。这家酒店显然很老旧了。他们翻新过，但仍然看得出它的年代。当我通知前台时，前台人员却表现得好像没什么大不了的，这让我很失望。我觉得酒店应该加强虫害防治。我也知道，有一只的地方，通常就会有更多。
出奇的好
令人惊讶的良好性价比。与华盛顿的良好联系。另外值得一提的是紧邻购物中心。
没有意见
你的员工很糟糕
Area around the property, especially when accessing the elevator. All junks, trash can and all liters the place. Not welcoming. Had to leave the following day.
Floors were dirty. Place is in rough shape and will probably get worse with each use. We won’t be back.
Easy check in and out process. Park next to your room. Smell was a little musty though.
Booked and prepaid online. Then arrived after few minutes to sign in, but the receptionest did not accept and asked to come after few hours to sign with given any reason, really disappointed 😕
Will definitely follow this with management and such unfait treatments.