Overall, CRAP!!! To top it all off, I placed the Do Not Disturb sign on my door. Someone went inside my room 2 days in a row. My bags were moved and belongings were rooted through. I complained to the front desk. Said someone went in for towels. Only problem was NOBODY CHANGED OUT DIRTY TOWELS!!!! Guess they were looking for $$$ or something else to steal.
Better off going somewhere else. Not worth the crap you have to deal with!!!
1.0分
商务出差
Was given a smoking room when I booked a non smoking one. I’m very allergic. Also booked a king and was put in a doublre
4.0分
家庭亲子
Last min late night option for me and I was lucky to get a nice clean room for me and my daughter
4.0分
商务出差
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Didn't have non-smoking room. Requested non-smoking room but was not available. Front desk was helpful and quick. The smoking rooms do smell terrible but that is my only complaint.
5.0分
商务出差
I’ve had nothing but good things to say about this hotel it’s a great family place and good to relax after long days of work
1.0分
其他
Not a good experience. Did not stay.
Stains on everything, cigarette burns in the bedding, carpet and lampshades, hairs in the sheets…
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酒店回复: First and foremost, please accept my most sincere and profound apologies for the condition of the room you were assigned. The experience you have described—stains, cigarette burns, and hairs in the bedding—is completely unacceptable and falls far below our standard of cleanliness and guest care. There is no excuse for this failure on our part, and we are treating your feedback with the utmost urgency.Again, I am deeply sorry for the experience you endured. We strive to provide a pristine and comfortable environment for all our guests, and we will use your valuable feedback to make critical improvements.
1.0分
其他
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I didn't like anything my room was dirty it had a mold smell the first room there was no running water in the toilet so we moved and the second room was dirty smell like smoke i dont smoke it was very bad the staff couldn't understand me and i couldn't understand them management was never available to handle my situation i will never stay there ever again my vacation was terrible.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. Please accept my most sincere and profound apologies for the numerous unacceptable failures you experienced. On behalf of the entire hotel team, I am deeply sorry that we did not provide you with a clean, comfortable, or functional environment, and that our service fell so drastically short of the standards we strive to uphold.The conditions you described—dirty rooms, a mold smell, a non-functional toilet, and the lingering smell of smoke in a non-smoking room—are simply inexcusable. Furthermore, I am very concerned to read about the communication barriers with our staff and the lack of available management to resolve these critical issues for you in the moment. This is not the level of service we are trained to provide, and I am incredibly disappointed that we failed you so completely.Your vacation is precious time, and it is heartbreaking to know that our failures were the cause of such a terrible experience. You deserved so much better.We are taking your feedback extremely seriously. I have already scheduled a meeting with our housekeeping management, maintenance team, and front office staff to review each of these points. We will be re-training on our room inspection protocols, deepening our cleaning processes, and ensuring our mechanical systems are rigorously maintained. We are also reviewing our management coverage to ensure a leader is always available to handle guest concerns promptly
2.0分
其他
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The " continental breakfast" was basically nothing. Not even hot water for tea. The tub in our room leaked to a point of going out the bathroom to the sink area. We had to use every available towel to dry it, then had to ask for more.
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酒店回复: Thank you for taking the time to share your feedback about your recent stay with us. I sincerely apologize for the disappointing experience you had with our continental breakfast and the issue with the tub in your room. This is certainly not the level of service we aim to provide, and I truly regret the inconvenience this caused you.Regarding the breakfast, we typically offer a selection of items, including hot beverages, and I’m very sorry that this was not available during your stay. I will address this immediately with our team to ensure it does not happen again.As for the leaking tub, I apologize for the frustration and extra effort this required on your part. Maintenance has been notified to inspect and resolve the issue promptly to prevent future occurrences. I also regret that you had to request additional towels—this should have been handled more efficiently by our staff.Thank you for bringing these matters to our attention, and I hope you’ll allow us another chance to provide you with the exceptional stay you deserve.
5.0分
家庭亲子
Great stay and the pool is now open and clean. The staff is friendly and the rooms are clean
2.0分
其他
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Booked the room 5 minutes before arrival. With my kids on AAU tournament. Staff were friendly and accommodating but both lampshades were dirty, bedspread had a small hole in it. Not the cleanest room. We were in a rush so didn’t complain to the staff but overall we rested well
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酒店回复: Thank you for choosing to stay with us during your AAU tournament and for taking the time to share your feedback. We’re delighted to hear that our staff provided friendly and accommodating service during your last-minute arrival—it’s our priority to make every guest feel welcome, especially families like yours.However, I sincerely apologize for the cleanliness issues you encountered in your room, particularly with the lampshades and bedspread. This falls short of our usual standards, and I’ve already shared your comments with our housekeeping team to ensure thorough inspections and improvements are made.We truly appreciate your understanding, especially given your busy schedule, but please know we’re always here to address concerns during your stay to make things right. I’m glad you were still able to rest well, and we’d love the opportunity to provide a flawless experience on your next visit.Wishing your kids continued success in their tournaments!
Overall, CRAP!!! To top it all off, I placed the Do Not Disturb sign on my door. Someone went inside my room 2 days in a row. My bags were moved and belongings were rooted through. I complained to the front desk. Said someone went in for towels. Only problem was NOBODY CHANGED OUT DIRTY TOWELS!!!! Guess they were looking for $$$ or something else to steal.
Better off going somewhere else. Not worth the crap you have to deal with!!!
Was given a smoking room when I booked a non smoking one. I’m very allergic. Also booked a king and was put in a doublre
Last min late night option for me and I was lucky to get a nice clean room for me and my daughter
Didn't have non-smoking room. Requested non-smoking room but was not available. Front desk was helpful and quick. The smoking rooms do smell terrible but that is my only complaint.
I’ve had nothing but good things to say about this hotel it’s a great family place and good to relax after long days of work
Not a good experience. Did not stay.
Stains on everything, cigarette burns in the bedding, carpet and lampshades, hairs in the sheets…
I didn't like anything my room was dirty it had a mold smell the first room there was no running water in the toilet so we moved and the second room was dirty smell like smoke i dont smoke it was very bad the staff couldn't understand me and i couldn't understand them management was never available to handle my situation i will never stay there ever again my vacation was terrible.
The " continental breakfast" was basically nothing. Not even hot water for tea. The tub in our room leaked to a point of going out the bathroom to the sink area. We had to use every available towel to dry it, then had to ask for more.
Great stay and the pool is now open and clean. The staff is friendly and the rooms are clean
Booked the room 5 minutes before arrival. With my kids on AAU tournament. Staff were friendly and accommodating but both lampshades were dirty, bedspread had a small hole in it. Not the cleanest room. We were in a rush so didn’t complain to the staff but overall we rested well