Very nice room, had 3 adults and 3 children had a pull out couch and two queen beds. Just enough room for us all. Would stay again.
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酒店回复: Thank you, Dawn, for the perfect rating and kind comments. We’re glad the room layout worked well for your family and provided enough space for everyone. We appreciate your stay and look forward to welcoming you back again.Sincerely,Management TeamComfort Suites Southaven
1.0分
家庭亲子
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We paid for a double and upon arrival was put in a king room and told there were no more doubles. We needed the beds so they told us they had one but it wasn’t clean that we could wait. After a few minutes they told us that they had found one. The room smelled musty but they said that’s all they had. The room next door had a fan running on high with a plunger by the door. Later I think we found out why, I think they were having issues with the toilet next door. Upon returning to our room after the concert the smell of urine in the room about knocked us down. We went down to the desk again and asked for some air freshener and was told there was none. I explained the room smelled horrible and we couldn’t stay in it and she asked what number. I told her and she was like “oh, okay” and handed us a bottle of febreeze. We sprayed the room down but it didn’t help much. The carpet was damp in the room so we couldn’t take our shoes off. Went to take a shower and there was a huge stain that looked like poop in the tub. The tub was filthy and there was a big wad of hair under the sink. The air unit sounded like it was falling apart every time it kicked on. It was the most unpleasant stay I’ve ever had in a hotel. I have pictures also
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酒店回复: Thank you, Deanna, for sharing your feedback. We sincerely apologize that your stay did not meet expectations. This is not the experience we strive to provide, and your concerns have been shared with our management team for review. We appreciate you bringing this to our attention and regret the inconvenience you experienced.Sincerely,Management TeamComfort Suites Southaven
4.0分
家庭亲子
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The beds were comfortable. I was a little concerned about the shower curtain bar. It was very loose from the wall and the shower curtain wouldn’t stay closed. There was a concerning part on the floor in the corner by the window that looked as if it was weak or had been patched. The bathroom door had rust around the top because of no ventilation in the bathroom while taking showers and the shower base was stained. There was only one roll of toilet paper and a half used one. The staff was nice but the room wasn’t worth $197.00. I was a little disappointed for what I paid. Location is great, though.
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酒店回复: Thank you, Angie, for sharing your feedback. We’re sorry your stay felt subpar and did not meet expectations. Your comments have been shared with our management team so we can better understand where improvements are needed. We appreciate you taking the time to let us know.Sincerely,Management TeamComfort Suites Southaven
1.0分
其他
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Within an hour of arriving the power went out. And no one knew how long before it would be back on. The property didn’t have a back up generator I guess so we had to leave the hotel for a few hours and find something to do that way we weren’t sitting in our room in the dark. 2nd floor hallways smelled like dirty feet. Wasn’t the quality I expected at all for a Comfort Inn as I just stayed at Comfort inn and suites Jackson Michigan and had an AMAZING stay.
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酒店回复: Thank you for taking the time to leave us feedback regarding your stay. We greatly appreciate your patience during the unfortunate power outage that affected our community. Unfortunately, we do not have control how fast our city can remedy things in this situation, but we did our best to keep all guest informed of any updates we received. We hope this does not deter you from visiting next time.
5.0分
其他
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The light skin, young lady working at the desk at night was soooo helpful when there was an issue with the first room. We were relocated to another room without hassle.
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酒店回复: Thank you for the perfect rating and kind feedback. We’re glad to hear our front desk associate was helpful and able to resolve the room issue quickly. We appreciate your stay and look forward to welcoming you back.Sincerely,Management TeamComfort Suites Southaven
5.0分
其他
Our stay at the hotel was great and the service was amazing! Everyone was so nice and willing to help.!
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酒店回复: Thank you on behalf of the team for the wonderful feedback you have given us. We hope to see you next time you are in town.
5.0分
其他
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A Beautiful stay away from home
Our family really enjoyed our stay there. The hotel itself was very clean. The rooms was nicely clean everything was in there that was supposed to be. Beautiful stay for anyone the environment was wonderful and quiet. The staff was very friendly. I would recommend anyone to stsy there. I would give it a 10🌟
4.0分
其他
Room was clean, i didn’t like that there was exposed holes in the walls, the ceiling had yellow stuff and hair all on it. Rust in the rub.
还行吧
便利的地段。
Very nice room, had 3 adults and 3 children had a pull out couch and two queen beds. Just enough room for us all. Would stay again.
We paid for a double and upon arrival was put in a king room and told there were no more doubles. We needed the beds so they told us they had one but it wasn’t clean that we could wait. After a few minutes they told us that they had found one. The room smelled musty but they said that’s all they had. The room next door had a fan running on high with a plunger by the door. Later I think we found out why, I think they were having issues with the toilet next door. Upon returning to our room after the concert the smell of urine in the room about knocked us down. We went down to the desk again and asked for some air freshener and was told there was none. I explained the room smelled horrible and we couldn’t stay in it and she asked what number. I told her and she was like “oh, okay” and handed us a bottle of febreeze. We sprayed the room down but it didn’t help much. The carpet was damp in the room so we couldn’t take our shoes off. Went to take a shower and there was a huge stain that looked like poop in the tub. The tub was filthy and there was a big wad of hair under the sink. The air unit sounded like it was falling apart every time it kicked on. It was the most unpleasant stay I’ve ever had in a hotel. I have pictures also
The beds were comfortable. I was a little concerned about the shower curtain bar. It was very loose from the wall and the shower curtain wouldn’t stay closed. There was a concerning part on the floor in the corner by the window that looked as if it was weak or had been patched. The bathroom door had rust around the top because of no ventilation in the bathroom while taking showers and the shower base was stained. There was only one roll of toilet paper and a half used one. The staff was nice but the room wasn’t worth $197.00. I was a little disappointed for what I paid. Location is great, though.
Within an hour of arriving the power went out. And no one knew how long before it would be back on. The property didn’t have a back up generator I guess so we had to leave the hotel for a few hours and find something to do that way we weren’t sitting in our room in the dark. 2nd floor hallways smelled like dirty feet. Wasn’t the quality I expected at all for a Comfort Inn as I just stayed at Comfort inn and suites Jackson Michigan and had an AMAZING stay.
The light skin, young lady working at the desk at night was soooo helpful when there was an issue with the first room. We were relocated to another room without hassle.
Our stay at the hotel was great and the service was amazing! Everyone was so nice and willing to help.!
A Beautiful stay away from home
Our family really enjoyed our stay there. The hotel itself was very clean. The rooms was nicely clean everything was in there that was supposed to be. Beautiful stay for anyone the environment was wonderful and quiet. The staff was very friendly. I would recommend anyone to stsy there. I would give it a 10🌟
Room was clean, i didn’t like that there was exposed holes in the walls, the ceiling had yellow stuff and hair all on it. Rust in the rub.