酒店回复: Dear Guest, We're glad you enjoyed a quiet stay with us and thrilled that our service met your expectations. We strive to provide a peaceful environment and exceptional service for all our guests. Thank you for choosing Extended Stay America, and we hope to welcome you back soon!Sincerely,Hotel Management
酒店回复: Dear Ryan, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
很好
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酒店回复: Dear Alyssa, Thank you for the great review. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. We love offering something for every traveler with our exceptional service and amenities. It was our pleasure serving you at Extended Stay America, and we hope to see you again soon. Sincerely,Hotel Management
3.0分
家庭亲子
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The staff was nice , I just had to clean the room up in order to feel comfortable and the bugs but, I had my own bug spray so, it worked for a while and I’d say the hallway carried and odd smell, once again.. the staff was very friendly but, the rooms needed to be updated.
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酒店回复: Dear Mary, We sincerely apologize that your stay did not meet expectations and that the room required additional cleaning for your comfort. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent any future issues. We also understand how the condition of the hallway impacted your experience. Your feedback is invaluable as we continue to enhance guest experience. At the same time, we are glad to hear that our team provided friendly and welcoming service. We hope to have the opportunity to host you again in the future, providing a more relaxing environment that fully reflects the high standards we strive to offer.Sincerely,Hotel Management
5.0分
其他
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An Extended Stay With Ease!
The front desk staff is top notch! They are very attentive, fast and efficient. Number on in my book. They made sure that my "Extended Stay" was a good one!
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酒店回复: Dear Randall, Thank you for taking the time to share your wonderful feedback. We are thrilled to hear that our front desk staff made such a positive impression and that their attentiveness, efficiency, and professionalism contributed to an enjoyable extended stay. At Extended Stay America, our team takes great pride in providing top-notch service and ensuring that each guest feels welcomed and well cared for. It is truly rewarding to know that your experience reflected their dedication. We sincerely appreciate your kind words and support and look forward to welcoming you back for another exceptional stay.Sincerely,Hotel Management
5.0分
其他
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OUTSTANDING EXTENDED STAY!!!
I really enjoyed my stay at extended stay! The staff was friendly, courteous, and helpful. The check-in process was very quick. Malissa is the best!
1.0分
家庭亲子
Hotel was very very old and very poor and lot of smell in room and out hall away..
totally its so bad experience
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酒店回复: Dear chakradhar, We are sorry to hear that the condition of our property and the odors you experienced in both the room and hallways left you with a poor impression. This is not the experience we want for our guests, and we sincerely apologize for the discomfort it caused. Your comments have been shared with our housekeeping and maintenance teams to address cleanliness, air quality, and overall upkeep promptly. We truly value your input and will work to provide a fresher, more pleasant stay.Sincerely,Hotel Management
1.0分
家庭亲子
Room was nothing like the pictures. Floor was not swept nor washed. Bathroom was just as dirty. The fridge was clean. There were cockroaches inside.
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酒店回复: Dear Jessica, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your room was not to your satisfaction. Our housekeeping staff works diligently; therefore, we regret not being aware of the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. We hope you will visit us again the next time you are in the area, so you can experience our commitment to exceptional hospitality. Sincerely,Hotel Management
房间里爬满了蚂蚁。我订了一套公寓做饭，但什么都没有，连椅子和叉子都没有。两个锅要40美元，两个玻璃杯和两套餐具要30美元。真是丢人。走廊里的地毯下有塑料布，但我住了六天，根本没人清理。真是糟糕透了。床很旧，床垫更是破旧不堪。就算他们送我，我也不会再去了。
我的房间一切都很干净！只有楼梯需要稍微清洁一下。工作人员很友好，我的房间也保持着完美的状态。
住宿环境安静，服务非常好
评论
房间钥匙多次出现问题。早餐令人失望，可能只有燕麦棒和速溶燕麦片。大堂前门很难打开，而且非常吵。后门/侧门毫无用处（被别人打破/撑开）。床边有臭虫和蚂蚁。进门时发现厨房地板上有死虫。地毯没有彻底吸尘。淋浴墙瓷砖之间有黑色。除非你要求，否则不提供厨房用品，但它们不匹配，不是你所希望的。床很软，“看起来”很干净。整栋楼闻起来很旧，大多数门锁看起来都坏了。洗衣房很干净，有高科技支付方式，可以使用应用程序来计时洗衣时间。前厅通往两层楼的台阶太多。工作人员很友好，在有限的资源下尽最大努力运营。绝对不会推荐这家酒店，即使你必须控制预算。
很好
The staff was nice , I just had to clean the room up in order to feel comfortable and the bugs but, I had my own bug spray so, it worked for a while and I’d say the hallway carried and odd smell, once again.. the staff was very friendly but, the rooms needed to be updated.
An Extended Stay With Ease!
The front desk staff is top notch! They are very attentive, fast and efficient. Number on in my book. They made sure that my "Extended Stay" was a good one!
OUTSTANDING EXTENDED STAY!!!
I really enjoyed my stay at extended stay! The staff was friendly, courteous, and helpful. The check-in process was very quick. Malissa is the best!
Hotel was very very old and very poor and lot of smell in room and out hall away..
totally its so bad experience
Room was nothing like the pictures. Floor was not swept nor washed. Bathroom was just as dirty. The fridge was clean. There were cockroaches inside.