酒店回复: Querido invitado valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Ellenton – Bradenton NE. Lamento mucho los problemas que tuvo con el baño de su habitación. Lamentamos que el inodoro sufriera daños y el sistema de lavado no funcionara correctamente. Este no es el estándar que buscamos y entiendo su frustración. Acepte nuestras más sinceras disculpas por las molestias.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento. Muy tuyo,SharmaGestión del techo rojo Especialista en RediResponse
3.0分
家庭亲子
原文
翻译提供方:Google
就价格而言,这是一家普通的酒店
5.0分
其他
原文
翻译提供方:Google
非常好
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酒店回复: Estimado Miguel: Es maravilloso ver que en Red Roof Inn Ellenton – Bradenton NE pudimos brindarle un nivel superior de servicio y alojamiento. Tenemos altos estándares de hospitalidad y servicio y nos esforzamos por brindarle la mejor experiencia al mejor precio. En Red Roof, nuestro objetivo principal es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Agradecemos enormemente el tiempo que se tomó para calificar nuestro hotel y esperamos su próxima visita. Atentamente, Kerry-Lee Gerencia de Red RoofEspecialista en RediResponse
5.0分
情侣出游
原文
翻译提供方:Google
很安静
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酒店回复: Querida Judith,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Ellenton - Bradenton NE. Nos esforzamos por brindar a todos nuestros huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me alegra ver que lo logramos con su estadía, lo que resultó en su puntuación de 5/5. Me alegra ver que nuestra ubicación le pareció muy tranquila. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer para nosotros volver a hospedarlo con nosotros en Red Roof en el futuro.Atentamente,MelissaRed Roof Management RediResponse Specialist
3.0分
其他
Lobby being closed for hours each day. No breakfast. Area off lobby had chairs with signs this area closed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at The Red Roof Inn Ellenton – Bradenton NE. We thank you for your feedback score of 10/10 rating. We are happy you somewhat enjoyed your stay. I am genuinely sorry to hear about any experience that affected your stay. We strive to provide a clean and comfortable environment for all our guests. Please accept our sincerest apologies that we fell short of your expectations and our standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof.Sincerely, ShemarRed Roof Management RediResponse Specialist
5.0分
情侣出游
Great friendly Front Desk Staff, same lady check in and out.. Awesome room, extremely Clean! I Pet friendly, I highly recommended Red Roof Inn in Ellenton!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ellenton - Bradenton NE. We sincerely appreciate your comments and it's fantastic that you found our staff friendly and appreciated the cleanliness of your room. We are also delighted that you found our pet-friendly accommodations to your liking.Thank you again for sharing your experience with us. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
家庭亲子
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There were roaches in the room, I have pictures. My husband found cigarette burns in the sheets. There was black mold and puckering in the bathroom ceiling due to leaking. I also have pictures.
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酒店回复: Dear Hotel Guest,I appreciate you sharing your feedback following your stay at the Red Roof Inn Ellenton - Bradenton NE. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope you'll give Red Roof the opportunity to provide you with an improved experience the next time your travel plans bring you our way. Sincerely,JMRed Roof Management RediResponse Specialist
5.0分
其他
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My power went off during the storm. I’m a frequent traveler and I knew what to do. Red roof took my reservation and was 8 miles from me. Thank you RedRoof
Check in was awesome
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ellenton – Bradenton NE. It's wonderful to hear that you found the check-in process smooth and efficient. We are also pleased to know that we were able to provide convenience for you during a challenging situation.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
Front desk was very helpful. Room was clean and cool before check-in. Pool area was safe. Water temperature in the shower was perfect.
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酒店回复: Dear Appreciated Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ellenton – Bradenton NE. It's wonderful to hear that you found our staff helpful and your room clean and cool. I'm also pleased the pool area felt safe and the shower temperature was to your liking. We value your positive feedback greatly as it reflects our commitment to guest satisfaction.We hope to continue to provide great experiences for you. Red Roof thanks you for posting your review. We look forward to having you visit with us again in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
氛围很好
浴室损坏严重,洗涤系统无法使用。
就价格而言,这是一家普通的酒店
非常好
很安静
Lobby being closed for hours each day. No breakfast. Area off lobby had chairs with signs this area closed.
Great friendly Front Desk Staff, same lady check in and out.. Awesome room, extremely Clean! I Pet friendly, I highly recommended Red Roof Inn in Ellenton!
There were roaches in the room, I have pictures. My husband found cigarette burns in the sheets. There was black mold and puckering in the bathroom ceiling due to leaking. I also have pictures.
My power went off during the storm. I’m a frequent traveler and I knew what to do. Red roof took my reservation and was 8 miles from me. Thank you RedRoof
Check in was awesome
Front desk was very helpful. Room was clean and cool before check-in. Pool area was safe. Water temperature in the shower was perfect.