酒店回复: Querido invitado valorado,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Ellenton – Bradenton NE. Lamento mucho los problemas que tuvo con el baño de su habitación. Lamentamos que el inodoro sufriera daños y el sistema de lavado no funcionara correctamente. Este no es el estándar que buscamos y entiendo su frustración. Acepte nuestras más sinceras disculpas por las molestias.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. Espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento. Muy tuyo,SharmaGestión del techo rojo Especialista en RediResponse
3.0分
家庭亲子
原文
翻译提供方：Google
就价格而言，这是一家普通的酒店
5.0分
其他
原文
翻译提供方：Google
非常好
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酒店回复: Estimado Miguel: Es maravilloso ver que en Red Roof Inn Ellenton – Bradenton NE pudimos brindarle un nivel superior de servicio y alojamiento. Tenemos altos estándares de hospitalidad y servicio y nos esforzamos por brindarle la mejor experiencia al mejor precio. En Red Roof, nuestro objetivo principal es brindar una estadía limpia y cómoda para todos nuestros huéspedes y estamos orgullosos de haberlo logrado con su visita. Agradecemos enormemente el tiempo que se tomó para calificar nuestro hotel y esperamos su próxima visita. Atentamente, Kerry-Lee Gerencia de Red RoofEspecialista en RediResponse
5.0分
情侣出游
原文
翻译提供方：Google
很安静
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酒店回复: Querida Judith,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn Ellenton - Bradenton NE. Nos esforzamos por brindar a todos nuestros huéspedes el mejor servicio al cliente y todas las comodidades del hogar, por lo que me alegra ver que lo logramos con su estadía, lo que resultó en su puntuación de 5/5. Me alegra ver que nuestra ubicación le pareció muy tranquila. Los comentarios positivos de los huéspedes, como el suyo, siempre son un estímulo para todo nuestro personal de Red Roof mientras nos esforzamos por mejorar continuamente la calidad de nuestros servicios.Sería un placer para nosotros volver a hospedarlo con nosotros en Red Roof en el futuro.Atentamente,MelissaRed Roof Management RediResponse Specialist
2.0分
商务出差
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Had to change rooms since the couch had no bedding available and we were told a king room was only for 2 when I booked for 2 adults and an 11-year-old. The outside appearance of the hotel was gross and had roaches in the stairwell. The room was ok small beds that were not the most comfortable. Coffee pot in the room was useless, and breakfast was shut down because they didn't want to pay someone to watch the food and make sure nobody "did" anything to it per the employee.
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酒店回复: Dear Valued Guest, Thank you for taking the time to write a review of your stay at the Red Roof Inn Ellenton – Bradenton NE. I am sorry to hear about the issues you encountered during your stay. It's disheartening to learn about the room change, the misunderstanding regarding the room occupancy, and the cleanliness concerns with the hotel's exterior and the presence of pests. We also regret that the bed comfort, coffee pot functionality, and breakfast service did not meet your expectations. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Very truly yours,PrincessRed Roof ManagementRediResponse Specialist
5.0分
家庭亲子
The manager was friendly, polite and helpful.
Rooms are very clean. The parking lot has plenty spots to park your car.
Excellent hotel!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ellenton – Bradenton NE. It's wonderful to hear you had such a positive experience at our location! We're delighted that you found our staff to be friendly, polite and helpful. Our team takes great pride in providing excellent service. We're also pleased that you appreciated the cleanliness of our rooms and the convenience of our parking facilities.We hope to continue to provide great experiences for you. Thank you again for your kind words. Red Roof and I would love to provide you with another comfortable stay in the future.Sincerely,DevineRed Roof ManagementRediResponse Specialist
1.0分
商务出差
This hotel is a total loss of money, we got sick. Mold, just, moldy smell, plugged bath tub. A total waste of money.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Ellenton – Bradenton NE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the possible presence of mold. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,ReysheRed Roof Management RediResponse Specialis
3.0分
其他
Lobby being closed for hours each day. No breakfast. Area off lobby had chairs with signs this area closed.
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at The Red Roof Inn Ellenton – Bradenton NE. We thank you for your feedback score of 10/10 rating. We are happy you somewhat enjoyed your stay. I am genuinely sorry to hear about any experience that affected your stay. We strive to provide a clean and comfortable environment for all our guests. Please accept our sincerest apologies that we fell short of your expectations and our standards. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with Red Roof.Sincerely, ShemarRed Roof Management RediResponse Specialist
4.0分
其他
Parking directly in front of our room was nice, climate in toom was good, very clean
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酒店回复: Dear Hotel Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Ellenton - Bradenton NE. We're delighted to hear you appreciated the convenience of parking near your room and that you found the climate control and cleanliness to your satisfaction. It's wonderful knowing these aspects of your stay met your expectations.We hope to continue to provide great experiences for you here at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,JohnRed Roof Management RediResponse Specialist
氛围很好
浴室损坏严重，洗涤系统无法使用。
就价格而言，这是一家普通的酒店
非常好
很安静
Had to change rooms since the couch had no bedding available and we were told a king room was only for 2 when I booked for 2 adults and an 11-year-old. The outside appearance of the hotel was gross and had roaches in the stairwell. The room was ok small beds that were not the most comfortable. Coffee pot in the room was useless, and breakfast was shut down because they didn't want to pay someone to watch the food and make sure nobody "did" anything to it per the employee.
The manager was friendly, polite and helpful.
Rooms are very clean. The parking lot has plenty spots to park your car.
Excellent hotel!
This hotel is a total loss of money, we got sick. Mold, just, moldy smell, plugged bath tub. A total waste of money.
Lobby being closed for hours each day. No breakfast. Area off lobby had chairs with signs this area closed.
Parking directly in front of our room was nice, climate in toom was good, very clean