酒店回复: After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them.
酒店回复: We are disappointed to learn that we fell short of your expectations. We take reports of poor room conditions very seriously. On behalf of Motel 6, we would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.
1.0分
其他
原文
翻译提供方：Google
有味道
房间里弥漫着香烟味，床上到处都是头发，空调不冷，也没有电视遥控器。唯一的好处是可以免费携带宠物。
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酒店回复: Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again.
4.0分
其他
原文
翻译提供方：Google
没有意见
5.0分
其他
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Room is great I have a refrigerator with freezer as well as a microwave oven which is a great thing to have. Staff has been receptive and helpful and the room is very clean and comfortable and the heat and the air conditioning work perfectly so I’m very happy!
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酒店回复: We're thankful you had a wonderful experience during your recent stay with us, and we appreciate your feedback! We are committed to providing exceptional service to all our guests, and we are glad we met your expectations. We hope to have the opportunity to serve you again in the future for all your lodging needs. Thank you for choosing us!
1.0分
其他
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I stayed there for two days. They had to switch my room three times. First they gave me a room that smelled really bad. I wasn't not clean then they gave me a room with no TV then they gave me a room with a TV belt with no remote and only one channel. This hotel is so nasty and not well kept.
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酒店回复: After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.
2.0分
其他
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The room had fake wood floors that were so sticky it sounded like we were walking thru a beer tent. There was some type of food (I hope) splattered on the wall behind the door and the headboard for the bed was ripped off the wall and was left proped on the floor between the bed and the wall. It was a large room yet there was no secondary seating only the bed. When we left for work on the next day our room was completely cleaned out and all of our things thrown away. We rented the room for 5 days while our place was having plumbing done and honestly it was so gross that we spent 3 of the nights camping out in our garage and using the room to shower . The staff that we interacted with at the desk were very polite and helpful otherwise this would have been a 0 across the board.
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酒店回复: We sincerely apologize for the experience you had during your stay. The issues with the rooms, heating, and cleanliness are unacceptable. We regret the inconvenience and frustration this caused and appreciate you bringing these matters to our attention
1.0分
其他
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Rancid! I left and requested a refund. No TV as stated in the amenities. They charged me a $75 deposit and upon complaining and asking for a refund I was told that the deposit would be refunded. However, they charged my card twice and I haven’t seen any refund of the deposit. So now they owe me $150. I slept in my car last night because I had no money for a hotel!
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酒店回复: We are terribly sorry that your stay did not meet expectations. And as we address these concerns, I hope you will give us a chance to redeem ourselves in the future
3.0分
其他
Room was clean. Desk guy said all rooms had a mini fridge and microwave though, and ours didn’t, so our meal prep went to waste. Otherwise good stay.
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酒店回复: Hi Aiden,Thank you for your feedback. We’re glad to hear your room was clean and that you had a good stay overall. We apologize for the miscommunication regarding the mini fridge and microwave and will work to ensure accurate information is provided to guests in the future.Jeremy Ward #Team6
无烟房间，却弥漫着一股香烟味。说来也怪，烟雾探测器竟然被塑料膜覆盖着。窗帘上还有污渍，真有意思。我付了一张大床，但我敢肯定那张床不是大床。卫生间的门关不上，除非你抬起来用力关上。反正也没锁。空调几乎没开，也几乎没有送风。除此之外，整体舒适度还不错。
根据图片来看，可能有点误导，但如果你对该地区有所了解，就不应该感到惊讶。入住过程非常顺利，房间也井井有条，但最好带上苍蝇拍和空气清新剂（房间里弥漫着一股不知名的气味，可能是尿液和香烟混合的味道~谁知道呢。）我们只是需要一个地方安顿下来，准备在自驾游的路上过夜，所以本来可以住得更糟，但肯定可以住得更好一些。这里绝对是个垃圾地方，所以如果你需要便宜的房间，这里还可以，但最好多花点钱住一个更安全的地方。
我本来应该订双人床房，但我订的房间什么都没有，没有毛巾，没有厕所，只有一张小单人床，我再也不会在你们这里预订了，谢谢，你们收了我 93.00 美元，却订了一间什么都没有的房间
有味道
房间里弥漫着香烟味，床上到处都是头发，空调不冷，也没有电视遥控器。唯一的好处是可以免费携带宠物。
没有意见
Room is great I have a refrigerator with freezer as well as a microwave oven which is a great thing to have. Staff has been receptive and helpful and the room is very clean and comfortable and the heat and the air conditioning work perfectly so I’m very happy!
I stayed there for two days. They had to switch my room three times. First they gave me a room that smelled really bad. I wasn't not clean then they gave me a room with no TV then they gave me a room with a TV belt with no remote and only one channel. This hotel is so nasty and not well kept.
The room had fake wood floors that were so sticky it sounded like we were walking thru a beer tent. There was some type of food (I hope) splattered on the wall behind the door and the headboard for the bed was ripped off the wall and was left proped on the floor between the bed and the wall. It was a large room yet there was no secondary seating only the bed. When we left for work on the next day our room was completely cleaned out and all of our things thrown away. We rented the room for 5 days while our place was having plumbing done and honestly it was so gross that we spent 3 of the nights camping out in our garage and using the room to shower . The staff that we interacted with at the desk were very polite and helpful otherwise this would have been a 0 across the board.
Rancid! I left and requested a refund. No TV as stated in the amenities. They charged me a $75 deposit and upon complaining and asking for a refund I was told that the deposit would be refunded. However, they charged my card twice and I haven’t seen any refund of the deposit. So now they owe me $150. I slept in my car last night because I had no money for a hotel!
Room was clean. Desk guy said all rooms had a mini fridge and microwave though, and ours didn’t, so our meal prep went to waste. Otherwise good stay.