酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Utica. I understand your stay was just "Ok." I'm sorry to hear it wasn't more enjoyable. We always strive for excellence, and I appreciate you taking the time to provide feedback, even if brief. It helps us identify areas where we can improve.Red Roof consistently seeks guest perspectives to support our continuous enhancement of service delivery. We thank you for providing your valuable input and anticipate serving you again in future visits.Sincerely, JMRed Roof Management RediResponse Specialist
4.0分
商务出差
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I was in Utica overnight for business the next day. I selected this hotel because it was the cheapest with acceptable reviews. Staff was friendly, room clean, no odors. Motel type setup, several buildings, all 2 floors. I liked that, I could drive right up to my room door. Noticeably old but ok for my needs that night. No mini fridge (I did not need one but some people might)
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Utica. It's wonderful to hear that you found our staff friendly and your room clean. Your comments regarding the property's appearance are duly noted.We understand your concern about the absence of a refrigerator in your room. Please be aware that your booking was for a Standard Room type, and unfortunately, this room category doesn't include the mentioned features. If you would like to enjoy these amenities next time, we recommend selecting a Superior or Deluxe Room type for a more satisfying experience.Thank you for choosing Red Roof and for sharing your feedback. We hope we have the opportunity to see you again in the future. Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
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Parking was fine. The ants were very annoying and according to the front desk personnel the hotel was infested. In other words I was told that there were complaints throughout the hotel about ANTS. So would have possibly spent an unnecessary amount of time moving from one room to another. I really want my money back. I would love to leave a video. Is there somewhere I can submit a video of this mess I walked into?
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酒店回复: Dear Valued Guest, I appreciate you sharing your feedback following your stay at the Red Roof Inn Utica. I was saddened to read that your stay fell short of your expectations due to the insects you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,ReysheRed Roof Management RediResponse Specialist
设施比较老旧，甚至没有微波炉，不过前台很热情，积极解决我提出的问题。出门在外心情最重要，我还是愿意给出善意的评价
百分百无烟？我再也不会住这里了！房间需要熏蒸消毒。陈旧的烟味太浓烈了。味道太糟糕了，我们行李箱里所有的衣服，甚至包括那些没穿的，都得拿去洗。要不是没有其他空房，我们一进去就走了。
酒店很干净，早餐也不错。
看起来像是新装修的。房间很干净，闻起来也很香。房间有点小，不过我们之前就预料到了，而且对我们三个人来说也足够用了。价格很合理。床很舒服。他们还提供了不同厚度的枕头。维护人员做得很好，把路上的积雪清理干净，确保行走安全。下次还会住。今年应该就会住了。
这里是我们在波士顿和尼亚加拉大瀑布之间旅途中不错的停留点。
出色的
没有
好的
I was in Utica overnight for business the next day. I selected this hotel because it was the cheapest with acceptable reviews. Staff was friendly, room clean, no odors. Motel type setup, several buildings, all 2 floors. I liked that, I could drive right up to my room door. Noticeably old but ok for my needs that night. No mini fridge (I did not need one but some people might)
Parking was fine. The ants were very annoying and according to the front desk personnel the hotel was infested. In other words I was told that there were complaints throughout the hotel about ANTS. So would have possibly spent an unnecessary amount of time moving from one room to another. I really want my money back. I would love to leave a video. Is there somewhere I can submit a video of this mess I walked into?