酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Utica. I understand your stay was just "Ok." I'm sorry to hear it wasn't more enjoyable. We always strive for excellence, and I appreciate you taking the time to provide feedback, even if brief. It helps us identify areas where we can improve.Red Roof consistently seeks guest perspectives to support our continuous enhancement of service delivery. We thank you for providing your valuable input and anticipate serving you again in future visits.Sincerely, JMRed Roof Management RediResponse Specialist
3.0分
商务出差
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The staff was friendly and helpful and the room was clean. I stayed three nights and no one attempted to clean my room. When I mentioned it at day three, they brought me coffee supplies and towels. I probably would choose another place next time.
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酒店回复: Dear Hotel Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Utica. We appreciate you highlighting our friendly and helpful staff and the cleanliness of your room. I sincerely apologize that your room was not serviced during your three-night stay. That falls far short of our standards. While I'm glad we were able to provide coffee and towels upon request, it doesn't excuse the oversight. Your feedback is invaluable and we will address this with our housekeeping team to ensure this doesn't happen again.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. I understand your concerns, and I want to assure you that we're committed to providing a positive experience for all our guests. We hope you'll give us another chance to show you the Red Roof difference on your next trip.Very truly yours,JohnRed Roof Management RediResponse Specialist
1.0分
其他
The room smelled musty and smelled of smoke. The parking area made me feel totally uncomfortable and unsafe. Will never stay here
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酒店回复: Dear Valued Guest, Thank you for taking the time to share your experience at Red Roof Inn Utica. We are disappointed to learn your visit wasn't satisfactory due to the odor you encountered as well as the discomfort you felt with our parking area. The safety and security of our guests is our top priority. Please accept our apologies for the shortcomings you experienced.We will address each of these issues promptly to ensure they are resolved for future guests. Thank you for choosing Red Roof. We hope you’ll consider visiting one of our other hotels within our brand family, where we are dedicated to ensuring a more enjoyable stay.Sincerely,ViktorRed Roof Management RediResponse Specialist
设施比较老旧，甚至没有微波炉，不过前台很热情，积极解决我提出的问题。出门在外心情最重要，我还是愿意给出善意的评价
百分百无烟？我再也不会住这里了！房间需要熏蒸消毒。陈旧的烟味太浓烈了。味道太糟糕了，我们行李箱里所有的衣服，甚至包括那些没穿的，都得拿去洗。要不是没有其他空房，我们一进去就走了。
酒店很干净，早餐也不错。
看起来像是新装修的。房间很干净，闻起来也很香。房间有点小，不过我们之前就预料到了，而且对我们三个人来说也足够用了。价格很合理。床很舒服。他们还提供了不同厚度的枕头。维护人员做得很好，把路上的积雪清理干净，确保行走安全。下次还会住。今年应该就会住了。
这里是我们在波士顿和尼亚加拉大瀑布之间旅途中不错的停留点。
出色的
没有
好的
The staff was friendly and helpful and the room was clean. I stayed three nights and no one attempted to clean my room. When I mentioned it at day three, they brought me coffee supplies and towels. I probably would choose another place next time.
The room smelled musty and smelled of smoke. The parking area made me feel totally uncomfortable and unsafe. Will never stay here