Place was easy to get to. Clean, not too dated. Handicapped room was easy to acess with a roll in shower. Very nice. Staff were friendly and informative. Buffet breakfast was average. Not too many choices. Overall a good place to stay.

The hotel was so clean and the staff were wonderful. By far the best breakfast I have ever had from a hotel. The selection and quality of food was just phenomenal. I travel to Utica a couple times a year and will be booking here every time now!

We stayed one nite on our way home from our east coast vacation. The room was okay, but it was very loud when doors closed close to our room. Breakfast was good.

Rooms are average, what you expect from a mid priced hotel.

Breakfast was good, the one quirk is they don't have oatmeal(they usually have packets but didn't have any one of the days we were there)

The gym was the most lacking feature. It's a NON air conditioned room that's just big enough to hold a bike, treadmill, and elliptical(Which wasn't working).

They advertise it's near a rail trail, but the section we walked near the locks was REALLY isolated, definitely not somewhere to go alone.

Great stay, friendly staff,n

We stayed for 3 nights, 2nd time staying here and had a great experience. The staff were notably friendly, so much that I'm writing this review. They were very friendly and helpful! The room was spacious, bed very comfortable and the food options in the morning were solid and typical of a HIE. It's next door to two restaurants so it's very convenient to walk to dinner, and there's an amazing bagel place (Willie's) just over the bridge for bigger breakfast options and lunch.