酒店回复: Dear Tyler, Thank you for being our guest with your group at Extended Stay America. It is nice to know you had a good stay and were pleased with many things around. Our front desk team is always available to assist you. We are sorry for the disappointment in the room. In response to your remarks, we will instruct our respective team to review the room and fix the issues you mentioned. We look forward to welcoming you back to the city soon.Sincerely,Hotel Management
酒店回复: Dear Crystal, We are sorry to hear your concerns about the hot water not being available during your recent stay. We understand how important a refreshing shower is, and we apologize for any frustration this may have caused. We are committed to addressing this issue promptly to ensure a comfortable experience for all future guests. Thank you for your feedback. We hope you will give us another opportunity to demonstrate the excellent service we are known for and that you should have experienced on this visit.Sincerely,Hotel Management
酒店回复: Dear Donellen, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
酒店回复: Dear Jenna, Thank you for choosing Extended Stay America. We are glad to know you had a good stay and were pleased with everything we offered. However, we are sorry for the problems you had with the bathroom door, and we will recheck with the team to fix it the earliest. Thank you for trusting our brand. Please revisit us for another enjoyable experience. Sincerely,Hotel Management
酒店回复: Dear Cristeen, Thank you for choosing us and sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. Our goal is to create an exceptional, memorable stay for each guest, so we apologize that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sincerely,Hotel Management
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一切都很正常，除了早餐很差劲。
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酒店回复: Dear Guest, Thank you for your review; it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will share your feedback with the appropriate team, as we always want to know how to improve our guest experience.We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
很棒的体验
太棒了!!
房间价格合理。我觉得房间很宽敞，而且打扫得很干净，甚至连通风口都打扫过了。员工友好而细心。
设施内有制冰机需要改进。需要加强保持安静。早上 5 点之前，我被前台附近走廊里一个男人的谈话声吵醒了。
欧陆式早餐很糟糕。单份松饼很干，尝起来好像已经过期了。如果有水果或酸奶就好了。我看到的唯一饮料是咖啡或热巧克力。果汁或牛奶就好了。
说实话，这家汽车旅馆很干净，但我相信下次我会多付一点钱来享受我习惯的额外服务。如果这些额外服务对你来说不重要，那么不要犹豫，继续住吧。这是我住过的最干净的房间之一，这就是我给这家旅馆 4 星的原因。
酒店房间给人一种老派的感觉。我对此没有意见。对我来说这是一个舒适的环境。但我确实提到了房间中某些我不喜欢的地方。315 号房间。微波炉需要更换。插上电源，它一直运行，直到完全坏掉。我们拔掉了电源。然后让它休息几个小时，它会重新打开，但会熄灭。2. 浴室门安装不正确，门顶部关上后很难打开进出。3. 中间的浴缸很脆弱。只要一个体格健壮的人站在中间，它有一天可能会陷下去。注意这一点。它确实需要更多的支撑结构或木梁。这可能是由于多年的磨损造成的，除非它下面的任何东西被水损坏或被白蚁侵蚀。感觉不安全。这就是我要说的。4. 最后但并非最不重要的一点。窗户处有水。积水可能会产生黑色霉菌，窗户周围有漏洞，导致水沉淀在里面。所以如果不更换，就需要密封。另外，窗户里面的纱窗被撕破了，这不是什么大问题。但如果你想让那些晚上开着窗户的人透透气，那很有可能会有虫子、鸟或其他东西进来。但它在三楼。不确定这是否有区别。但总的来说，我喜欢这个地方。特别是对于那个房间，如果这些问题得到解决，总的来说，这将是一个不错的房间。我给它打 7/10 分
一切都很好，但如果你不喜欢冷水淋浴，这里不适合你！我住了 2 晚，洗了 2 次冷水淋浴。我每年都会来这里一次，我不会再住在这里了。
房间里有股霉味。橱柜油腻，破烂不堪。淋浴喷头反热反冷。早餐是包装好的松饼和燕麦片。咖啡不错。肯定不会再住这里了。
我从来没有住过！！！！我。当我到达那里等待退款时，他们不接受现金，我不知道这件事，立即打电话解释，并被告知我会得到退款……
房间很干净，甚至连毯子都很干净，有些酒店不洗毯子！我喜欢这个房间没有铺满地毯。唯一的问题是浴室门很难完全关闭/打开。工作人员非常有礼貌。
失望
失望，因为第一间房有宠物和尿液的味道，第二间房稍好一些。毛巾需要扔掉，而不是再洗一次，因为两个房间里的毛巾都很脏。
位置便利
一切都很正常，除了早餐很差劲。