酒店回复: Dear William, We are truly sorry to hear about the inconveniences you faced during your stay, from the television remote and room change to the noise disturbance that impacted your rest. Your comfort and satisfaction are very important to us, and we regret that we did not meet your expectations on this occasion. Please be assured that your concerns have been noted and will be reviewed with our team to make necessary improvements. We value your feedback and hope to have the opportunity to welcome you back for a better stay.Sincerely, Hotel Management

酒店回复: Dear Dawn, We sincerely apologize for the inconvenience you experienced during check-in and the unacceptable situation of being assigned an occupied room. This is not the level of service we strive to provide. We also regret that the cleanliness of the property and overall environment did not meet your expectations. Please know your concerns have been shared with our team for immediate corrective action to ensure this does not happen again. We truly appreciate your input and hope to have the opportunity to welcome you back for a much-improved experience.Sincerely,Hotel Management

酒店回复: Dear Aleshia, We sincerely apologize for the maintenance issues you encountered, including the leaks and resulting odor, which clearly impacted your comfort during your stay. Providing only towels instead of a full resolution is not the level of service we aim to deliver, and we regret the inconvenience caused. Your comments have been shared with our maintenance and housekeeping teams to ensure immediate corrective action is taken. We truly appreciate you bringing this to our attention and hope to welcome you back for a significantly improved and more comfortable experience.Sincerely,Hotel Management

酒店回复: Dear Carlee, Thank you for your kind words and for recognizing the exceptional efforts of our team. We’re thrilled to hear that our staff made your stay enjoyable with their helpfulness and kindness. We take great pride in our team members who go above and beyond to create a welcoming and supportive environment for our guests. Your appreciation means the world to us. However, we’re also actively working on improvements to the property and hope you’ll notice positive changes during your future visits.Sincerely,Hotel Management

酒店回复: Dear Tamaje, We sincerely apologize for the inconvenience you faced with the room conditions, the early morning maintenance disturbance, and the lack of towels. This is not the standard of service we aim to provide, and your feedback is taken very seriously. We are addressing these concerns with our housekeeping and front desk teams to ensure better communication and guest comfort moving forward. We truly regret that your stay fell short of expectations. We hope you’ll give us another opportunity to deliver the improved experience you deserve and welcome you back in the future.Sincerely,Hotel Management

酒店回复: Dear Dylan,We are very disappointed to learn of the issues you experienced, and we would like to extend our apologies for the frustrations you encountered during your time with us. We value our guests’ feedback and are grateful for comments that can help us identify areas where we may need additional attention. We will address this appropriately, and we hope you will revisit and allow us to give you the outstanding experience that we are known for providing.Sincerely,Hotel Management

酒店回复: Dear Stéphan, Thank you for staying with us during your recent trip to the city. We are happy you had a pleasant time, and our location, which is close to everything, made it better. We look forward to welcoming you back for another better experience! Sincerely,Hotel Management

酒店回复: Dear Yhanae, We sincerely apologize for the difficulties you faced upon arrival and the confusion regarding your reservation. We understand how frustrating it must have been to not have a room available after making arrangements, and we are truly sorry for the inconvenience caused. Please know that this is not the experience we want for our guests, and we will be reviewing our reservation process to prevent such issues in the future. We value your feedback and hope to regain your trust on a future stay. Sincerely, Hotel Management

酒店回复: Dear Shareefah, Thank you for sharing your experience with us. We sincerely apologize for the delay you encountered at check-in and for the condition of your initial room. That’s not the level of service or comfort we aim to provide. On the other hand, we’re glad we were able to move you to a better room, but we understand that the inconvenience and first impression may have impacted your overall stay. Your feedback has been shared with our front desk and housekeeping teams to ensure better responsiveness and room readiness moving forward. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a smoother, more welcoming experience in the future.Sincerely, Hotel Management