酒店回复: Estimado huésped:Gracias por tomarse el tiempo para compartir su experiencia en Red Roof Inn Chicago - Joliet. Lamentamos saber que su visita no fue satisfactoria debido a que la calidad del colchón no fue de su agrado. Le pedimos disculpas por las deficiencias que experimentó.Estamos revisando estos aspectos para garantizar una mejor experiencia. Gracias por elegir Red Roof. Esperamos que nos brinde la oportunidad de brindarle una mejor estadía la próxima vez que visite la zona.Atentamente,ViktorGerencia de Red RoofEspecialista en RediResponse
5.0分
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翻译提供方：Google
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酒店回复: Dear Kendrick,Thank you for your feedback. While I'm disappointed that you didn't have a positive comment, I still appreciate your taking the time to share your thoughts and gave us a 10/10 rating. We're always looking for ways to improve, and your comments will help us do just that.We sincerely appreciate your positive rating. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Best regards,ArciRed Roof Management RediResponse Specialist
5.0分
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Arrived early to find office area being touched up with paint. It was a good sign that the staff cared about the property. AC only had an option for fan speed and cool.
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago - Joliet. We appreciate you noticing our efforts to maintain the property with the recent paint touch-ups. It's wonderful you recognized our commitment to upkeep. I regret to hear that you found the AC unit's fan and cooling options limited.We hope to continue to provide great experiences for you. Thank you for choosing Red Roof. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,ReyRed Roof ManagementRediResponse Specialist
5.0分
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Room could use some up grades and the air conditioning didnt work well and the door was broke other than that it was good staff was very nice
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酒店回复: Dear Valued Guest,Thank you for taking the time to complete our guest review. We appreciate your comments regarding your recent stay at the Red Roof Inn Chicago - Joliet. We're glad to hear that you found our staff to be very nice. However, we apologize for the possible condition of the air conditioner and the door you described. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Once again, we appreciate you for sharing your experience with us. We would love to see you soon at Red Roof, should your travels bring you back to our area.Sincerely,ZinniaRed Roof ManagementRediResponse Specialist
3.0分
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DEFINITELY MORE CHANNELS TO WATCH! Only had a few channels no movie channels, as other hotels have a couple free movie channels.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Joliet. We are sorry that your experience did not meet your expectations. We acknowledge your concern regarding the limited number of channels available. We understand this may have impacted your overall satisfaction. Your feedback is valuable as we continually evaluate our offerings. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business.We do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with a better experience.Very truly yours,ZinniaRed Roof ManagementRediResponse Specialist
2.0分
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This time there were no rooms on first floor with a king bed as i had reserved and requested. So we accepted a room with 2 beds. The mattresses felt like a box spring with a one inch foam pad on top. We bought a 3 inch twin size foam pad for the wife to help her back. Then after 3 days we list several channels on the TV. Some of our favorite channels were not available. I reported it but nothing was corrected.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Joliet. We regret that your room request wasn't fulfilled and apologize for the discomfort you experienced with the mattresses. We also understand your frustration regarding the television channels and the inconvenience caused.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
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A bit on the pricier side for what the quality was. Bath towels are extremely fragile, small, and thin. Multiple outlets didnt work, like the ones by the sink, so I couldnt do my hair in the mirror.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Chicago - Joliet. I am sorry that your experience did not meet your expectations. I am sorry to hear that you felt our pricing did not align with the quality of your stay, and I apologize for the issues you encountered with the towels and outlets. Thank you very much for providing us with your feedback. We would appreciate the opportunity to welcome you again at Red Roof and provide you with an improved experience during your future travels.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
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Terrible!!
This place is terrible never stay here they rent rooms by the week witch was never advertised so you have loud as people sitting outside there rooms Stay Away!!!!!!
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn Chicago - Joliet. We are disappointed to hear that your stay fell short of your expectations and were inconvenienced by the noise you mentioned. Our sincerest apologies.We aim to provide you with an exceptional experience at Red Roof. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.Sincerely,HannahRed Roof Management RediResponse Specialist
位置好，员工友好
好，干净，安全，住宿体验很棒。
他们给了我234房间，那些床很硬，弹簧都散了……天哪，背好痛
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Arrived early to find office area being touched up with paint. It was a good sign that the staff cared about the property. AC only had an option for fan speed and cool.
Room could use some up grades and the air conditioning didnt work well and the door was broke other than that it was good staff was very nice
DEFINITELY MORE CHANNELS TO WATCH! Only had a few channels no movie channels, as other hotels have a couple free movie channels.
This time there were no rooms on first floor with a king bed as i had reserved and requested. So we accepted a room with 2 beds. The mattresses felt like a box spring with a one inch foam pad on top. We bought a 3 inch twin size foam pad for the wife to help her back. Then after 3 days we list several channels on the TV. Some of our favorite channels were not available. I reported it but nothing was corrected.
A bit on the pricier side for what the quality was. Bath towels are extremely fragile, small, and thin. Multiple outlets didnt work, like the ones by the sink, so I couldnt do my hair in the mirror.
Terrible!!
This place is terrible never stay here they rent rooms by the week witch was never advertised so you have loud as people sitting outside there rooms Stay Away!!!!!!