The worst Check in experience I have ever had. I've stayed here several times and will not stay here again.
2.0分
其他
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Disappointed in Westport
Room space & set up were nice size & layout. However it was very obvious that pets had been in the room & several of the linens had stains, carpet was stained, kitchen table was extremely wobbly, couch was scratched up like it was a scratching post. Woke up with a lot of welt/bites. The front desk clerk
Plus side: The breakfast was nice and the breakfast staff were very attentive to all the guests and keeping thinks stocked.
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酒店回复: Our deepest apologies for any inconvenience these issues may have caused. Unfortunately, our property is a pet friendly location so more than likely a pet may have been in the room prior to your stay. Wear and tear do happen over time, but I will definitely bring the condition of the items in the room to our engineer's attention. Thank you for the positive feedback about our breakfast team, it is greatly appreciated! Please let us know if we can be of any further assistance. Thank you for staying and we hope you give us a chance to make it right!
3.0分
家庭亲子
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This was our second time staying in a homewood suites but this experience was not like the first. Wallpaper was peeling off the walls, there was an exit sign dangling in the hallway for close to a whole day, the pool and room were pretty chilly for swimming, and it appeared there was a toilet clog in the building (Ours clogged up and so was the toilet in the first floor).
Staff was polite but would not stay here again.
5.0分
其他
Great stay
Great stay, great service at checkin and beyond. I'd recommend
5.0分
商务出差
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The best!!!
The whole staff we interacted with during our stay was so friendly, sweet, funny, caring, and just the best we have ever encountered in all our hotel stays!!!
3.0分
其他
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Room service
The first front desk staff was nice and helpful the next day staff wasn’t so nice I ask for my room to be cleaned they said ok I left when I returned room was still not cleaned I asked front desk why she stated they left already that was disappointing I hate a un made bed so I had to clean my room I was on a 3 day stay then the lights started blinking in all the rooms early in the morning woke everyone up so not a good stay for me this time
4.0分
其他
Breakfast could have been better.
5.0分
家庭亲子
Great hotel! Pool was great. Definitely will be back
酒店回复: Thank you for staying with us and we hope to see you again soon!
5.0分
情侣出游
Place was so nice. The staff was amazing and so friendly!!! Will be a repeat customer!!!
The worst Check in experience I have ever had. I've stayed here several times and will not stay here again.
Disappointed in Westport
Room space & set up were nice size & layout. However it was very obvious that pets had been in the room & several of the linens had stains, carpet was stained, kitchen table was extremely wobbly, couch was scratched up like it was a scratching post. Woke up with a lot of welt/bites. The front desk clerk
Plus side: The breakfast was nice and the breakfast staff were very attentive to all the guests and keeping thinks stocked.
This was our second time staying in a homewood suites but this experience was not like the first. Wallpaper was peeling off the walls, there was an exit sign dangling in the hallway for close to a whole day, the pool and room were pretty chilly for swimming, and it appeared there was a toilet clog in the building (Ours clogged up and so was the toilet in the first floor).
Staff was polite but would not stay here again.
Great stay
Great stay, great service at checkin and beyond. I'd recommend
The best!!!
The whole staff we interacted with during our stay was so friendly, sweet, funny, caring, and just the best we have ever encountered in all our hotel stays!!!
Room service
The first front desk staff was nice and helpful the next day staff wasn’t so nice I ask for my room to be cleaned they said ok I left when I returned room was still not cleaned I asked front desk why she stated they left already that was disappointing I hate a un made bed so I had to clean my room I was on a 3 day stay then the lights started blinking in all the rooms early in the morning woke everyone up so not a good stay for me this time
Breakfast could have been better.
Great hotel! Pool was great. Definitely will be back
Place was so nice. The staff was amazing and so friendly!!! Will be a repeat customer!!!
Very friendly & clean!