房间干净宽敞。自助早餐种类丰富，味道鲜美。商务中心非常方便，因为我们需要打印一些文件。西港活动中心康福特茵酒店 (Comfort Inn - Westport Event Center) 提供了我们舒适入住所需的一切。唯一的问题是浴缸的水龙头漏水。我们告诉了前台，他们告诉我们维修人员明天早上会来检查。
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酒店回复: I am very glad to hear you had a great stay and breakfast was good. I do apologize for the bathroom faucet leaking.
5.0分
商务出差
原文
翻译提供方：Google
非常好
3.0分
其他
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Hotel waited until after booking to say there actually was no airport shuttle. Room itself was in OK condition, but all of the outlets were loose and most didn't work well enough to power electronics. Loud rattling noises intermittently from the fridge and AC system, and the inside of the fridge was dirty with some things from a previous resident there.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience regarding the airport shuttle and the condition of your room. Your comments about the outlets, fridge, and noise issues have been shared with our maintenance and housekeeping teams so we can address them promptly.We appreciate you bringing these matters to our attention and hope to have the opportunity to provide you with a much improved experience in the future.
3.0分
情侣出游
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The room in general was not clean. The drapes over the A/C were black and weren’t properly hung. The mirror and picture frames in the bathroom were both damaged and peeling. The floors were not freshly vacuumed and under the sink was dirty. The sink and shower faucets leaked. The door to the door was not hung straight so it was difficult to close. We were supposed to have a non smoking room but there was definitely a lingering odor that they appeared to try to cover up. One of the luggage carts sounded like it was going to fall apart when it was pushed.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize that your room did not meet the high standards we strive to provide. Your comments regarding cleanliness, maintenance, and room condition have been shared with our team so we can address these issues immediately.We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a much better experience in the future.
5.0分
家庭亲子
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Breakfast choices were OK but the quality of the scrambled eggs was really low. They had no flavor.
The hotel seemed safe. The room appeared dated but everything worked.
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酒店回复: Thank you for your feedback, Sally. We’re glad you felt safe and comfortable, and we’ll work on improving our breakfast quality. We appreciate your stay with us
1.0分
其他
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Stained floors. Dirty bathroom. Very loud floor.
Had to freeze my debit cards while on a cross country trip.
I believe one of your employees used my card to pay a $400 electric bill. It happened one hour after we left.
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酒店回复: Dear Guest,We are very sorry to hear about the cleanliness issues you encountered and the concern regarding your debit card. Please contact the hotel management and your bank immediately so that we can investigate this matter thoroughly and take appropriate action to address both the room condition and the potential unauthorized charge.
1.0分
家庭亲子
Roaches in the room. Room not up to par. We had to buy cleaner because the rooms were not clean. Wouldn’t recommend.
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酒店回复: Dear Guest,Thank you for your feedback. I sincerely apologize for the issues you encountered, including pests and cleanliness concerns. This is far below our standards, and we are addressing these matters immediately with our housekeeping and pest-control teams. We regret that your experience was disappointing and appreciate you bringing this to our attention.Sincerely,Comfort Inn Saint Louis Management Team
1.0分
其他
room was bad. drain was clogged, water was boiling hot on the lowest setting, none of the outlets in our room worked well because the outlets were very loose.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with the room, including the plumbing, water temperature, and outlets. Your comments have been shared with our maintenance team so we can address these problems immediately.We regret that your stay did not meet expectations and appreciate you bringing these matters to our attention.
1.0分
家庭亲子
Bed bugs, carpet stains, broken windows, running faucets, basically awful in every way except the friendly front desk person.
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酒店回复: We sincerely apologize for the issues you encountered during your stay. The cleanliness and condition of our rooms are very important to us, and your feedback has been shared with our housekeeping and maintenance teams to address these concerns immediately.We’re glad to hear you had a positive experience with our front desk staff and appreciate you recognizing their efforts. We hope to have the opportunity to provide you with a much improved stay in the future.
总的来说入住体验还不错。停车可以再改善一下就更好了。
房间干净宽敞。自助早餐种类丰富，味道鲜美。商务中心非常方便，因为我们需要打印一些文件。西港活动中心康福特茵酒店 (Comfort Inn - Westport Event Center) 提供了我们舒适入住所需的一切。唯一的问题是浴缸的水龙头漏水。我们告诉了前台，他们告诉我们维修人员明天早上会来检查。
非常好
Hotel waited until after booking to say there actually was no airport shuttle. Room itself was in OK condition, but all of the outlets were loose and most didn't work well enough to power electronics. Loud rattling noises intermittently from the fridge and AC system, and the inside of the fridge was dirty with some things from a previous resident there.
The room in general was not clean. The drapes over the A/C were black and weren’t properly hung. The mirror and picture frames in the bathroom were both damaged and peeling. The floors were not freshly vacuumed and under the sink was dirty. The sink and shower faucets leaked. The door to the door was not hung straight so it was difficult to close. We were supposed to have a non smoking room but there was definitely a lingering odor that they appeared to try to cover up. One of the luggage carts sounded like it was going to fall apart when it was pushed.
Breakfast choices were OK but the quality of the scrambled eggs was really low. They had no flavor.
The hotel seemed safe. The room appeared dated but everything worked.
Stained floors. Dirty bathroom. Very loud floor.
Had to freeze my debit cards while on a cross country trip.
I believe one of your employees used my card to pay a $400 electric bill. It happened one hour after we left.
Roaches in the room. Room not up to par. We had to buy cleaner because the rooms were not clean. Wouldn’t recommend.
room was bad. drain was clogged, water was boiling hot on the lowest setting, none of the outlets in our room worked well because the outlets were very loose.
Bed bugs, carpet stains, broken windows, running faucets, basically awful in every way except the friendly front desk person.