酒店回复: Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you had a pleasant stay and that our team’s friendliness and hospitality stood out during your visit. It’s also great to know that you found the rooms clean, comfortable, and well-maintained — your comfort is very important to us.We appreciate your honest feedback regarding the beach area. We're sorry to hear that it didn't fully meet your expectations based on the photos. Your comments help us better understand where we can improve, and we’ll certainly take this into account as we continue to enhance our guests’ experiences.Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the future for an even more enjoyable stay.
酒店回复: Thank you for sharing your feedback with us. We're pleased to know that you found our hotel clean, quiet, and a good place to relax. We also appreciate your constructive comments regarding the need to modernize certain areas, the beach closing time, and the condition of our gym. Please know that we take your suggestions seriously and are looking into improvements to better meet our guests' expectations. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
5.0分
其他
原文
翻译提供方：Google
从抵达到离开，服务无微不至。入住后无需再去任何地方。水景、餐饮、服务，无一不一。
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had such a seamless and enjoyable stay from start to finish. It’s wonderful to know you felt everything—from the views to the meals and service—was top tier. We look forward to welcoming you back for another exceptional experience soon!
3.0分
家庭亲子
原文
翻译提供方：Google
老式海滩酒店，虽然年代久远，但员工很棒，房间也很大。真的让人回想起90年代。
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酒店回复: Thank you for your wonderful review. It was a pleasure to host you at Kimpton Vero Beach Hotel and Spa. I’m glad to hear that our team provided exceptional service that was both refined and relaxed. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
家庭亲子
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Everything was great ! Came & stayed an extra night after a wedding & sure glad we did. The room and view was beautiful. One day we left the do not disturb on the door due to wedding party getting ready in the room, however the next day i took the sign off and no one came to clean it, which was fine with me. Staff was super friendly & accommodating. Wedding staff & food was fantastic as well. Valet parking only w/ $20 a night, as well as, $49 resort fee every night, was a little steep, but otherwise I was happy with staying here.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your extended stay with us!We appreciate your understanding regarding the housekeeping situation, and we’ll certainly use your comments to help improve communication in the future. We also understand that fees can add up, and we strive to ensure the overall value of your stay reflects the service and amenities we provide.Thanks again for choosing to stay with us — we hope to welcome you back again soon!
5.0分
情侣出游
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Room was spacious and two porches were very nice. A few families with young children tended to take over the pool. The pool is large enough for all guest they just didn’t observe spatial boundaries. Staff is excellent.
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酒店回复: Thank you for your thoughtful feedback! We're glad to hear you enjoyed the spacious room and porches, as well as the excellent service from our staff. We understand how important it is for all guests to feel comfortable at the pool, and we appreciate you bringing this to our attention. We’ll continue to look for ways to ensure a more balanced and enjoyable experience for everyone. We hope to welcome you back soon!
5.0分
其他
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My Stay
Rooms were clean. Hallways not always clean. Spa treatment with Sammie was amazing. Cobalt restaurant food and service was first rate. Full ocean view rooms are breathtaking.
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酒店回复: Thank you for your feedback! We're so glad you enjoyed your stay, especially the ocean view, your spa treatment with Sammie, and your experience at Cobalt—it's great to hear both the food and service stood out. We appreciate your note about the hallways and will be sure to address that with our team. Hope to welcome you back again soon!
5.0分
其他
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Staycation/Birthday Celebration
Although we have dined at both Cobalt and Heaton's before and have been to a magnificent wedding here, this was our first time as hotel guests. It was a staycation for my husband's birthday. The staff were incredible. There was a welcome/birthday message and treats waiting in our room upon arrival. We were early, but the staff graciously allowed us in check in. The room was beyond perfect and the weekend was perfect in every way. From pool staff to bar tenders and wait staff- service was too-notch. We had children with us and they were welcomed with goodie bags and felt right at home the entire weekend. We will be back!
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酒店回复: Thank you so much for your kind and thoughtful review! We're honored that you chose to celebrate your husband's birthday with us and thrilled to hear that your staycation was such a memorable experience. It's wonderful to know that our team made you feel welcome from the moment you arrived, and that every detail—from the early check-in to the welcome treats—helped make the weekend special.We can't wait to welcome you and your family back for another unforgettable stay!
5.0分
其他
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Beach time
This was my husband and my first time at a Kimpton. I visit Vero at least once a year, to get away from the noise and chaos of South Florida. Our standard room was karge, had a ceiling fan (its always hot in hotel rooms), huge bath, great beach, all staff were friendly, and service was fantastic. The pool was the downside; not nearly enough seating and people claimed chairs but never sat in them; kids were screaming, cannon balling, and throwing rings and balls around and over adults. Some adults brought their own music and speakers to the small pool. Despite this, I would stay again
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酒店回复: Thank you for your wonderful review. It was a pleasure to host you at Kimpton Vero Beach Hotel and Spa. I’m glad to hear that our team provided exceptional service that was both refined and relaxed. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
其他
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I love the Kimpton! 2nd time staying here and will hopefully be back again in November. Would stay at this hotel forever if I could. Great hotel staff from front desk to pool boys to valet guys, restaurant managers,servers and bartenders. All around just love ❤️
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酒店回复: Thank you for your wonderful review. It was a pleasure to host you at Kimpton Vero Beach Hotel and Spa. I’m glad to hear that our team provided exceptional service that was both refined and relaxed. We truly appreciate your kind words and hope to welcome you back again soon.
我们在这家酒店住得很愉快。工作人员非常友好热情，我们非常感谢他们的热情。房间干净舒适，维护得很好，让我们的短暂住宿更加愉快。总的来说，一切都很顺利，符合我们的预期。唯一没有完全达到我们想象的是海滩区。照片上，入口看起来更大、更直接、更迷人，但实际上它更小、更不直接，而且组织得不太好。尽管如此，我们仍然感谢这次住宿以及我们得到的关怀。
满意
酒店适合休息。基础设施需要现代化。干净、安静，适合家庭入住。海滩可以在下午6点关闭，但不会到下午5点。健身房很差。需要改进。
从抵达到离开，服务无微不至。入住后无需再去任何地方。水景、餐饮、服务，无一不一。
老式海滩酒店，虽然年代久远，但员工很棒，房间也很大。真的让人回想起90年代。
Everything was great ! Came & stayed an extra night after a wedding & sure glad we did. The room and view was beautiful. One day we left the do not disturb on the door due to wedding party getting ready in the room, however the next day i took the sign off and no one came to clean it, which was fine with me. Staff was super friendly & accommodating. Wedding staff & food was fantastic as well. Valet parking only w/ $20 a night, as well as, $49 resort fee every night, was a little steep, but otherwise I was happy with staying here.
Room was spacious and two porches were very nice. A few families with young children tended to take over the pool. The pool is large enough for all guest they just didn’t observe spatial boundaries. Staff is excellent.
My Stay
Rooms were clean. Hallways not always clean. Spa treatment with Sammie was amazing. Cobalt restaurant food and service was first rate. Full ocean view rooms are breathtaking.
Staycation/Birthday Celebration
Although we have dined at both Cobalt and Heaton's before and have been to a magnificent wedding here, this was our first time as hotel guests. It was a staycation for my husband's birthday. The staff were incredible. There was a welcome/birthday message and treats waiting in our room upon arrival. We were early, but the staff graciously allowed us in check in. The room was beyond perfect and the weekend was perfect in every way. From pool staff to bar tenders and wait staff- service was too-notch. We had children with us and they were welcomed with goodie bags and felt right at home the entire weekend. We will be back!
Beach time
This was my husband and my first time at a Kimpton. I visit Vero at least once a year, to get away from the noise and chaos of South Florida. Our standard room was karge, had a ceiling fan (its always hot in hotel rooms), huge bath, great beach, all staff were friendly, and service was fantastic. The pool was the downside; not nearly enough seating and people claimed chairs but never sat in them; kids were screaming, cannon balling, and throwing rings and balls around and over adults. Some adults brought their own music and speakers to the small pool. Despite this, I would stay again
I love the Kimpton! 2nd time staying here and will hopefully be back again in November. Would stay at this hotel forever if I could. Great hotel staff from front desk to pool boys to valet guys, restaurant managers,servers and bartenders. All around just love ❤️