酒店回复: Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you had a pleasant stay and that our team’s friendliness and hospitality stood out during your visit. It’s also great to know that you found the rooms clean, comfortable, and well-maintained — your comfort is very important to us.We appreciate your honest feedback regarding the beach area. We're sorry to hear that it didn't fully meet your expectations based on the photos. Your comments help us better understand where we can improve, and we’ll certainly take this into account as we continue to enhance our guests’ experiences.Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the future for an even more enjoyable stay.
酒店回复: Thank you for sharing your feedback with us. We're pleased to know that you found our hotel clean, quiet, and a good place to relax. We also appreciate your constructive comments regarding the need to modernize certain areas, the beach closing time, and the condition of our gym. Please know that we take your suggestions seriously and are looking into improvements to better meet our guests' expectations. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.
5.0分
其他
原文
翻译提供方：Google
从抵达到离开，服务无微不至。入住后无需再去任何地方。水景、餐饮、服务，无一不一。
展开
酒店回复: Thank you so much for your kind words! We're thrilled to hear that you had such a seamless and enjoyable stay from start to finish. It’s wonderful to know you felt everything—from the views to the meals and service—was top tier. We look forward to welcoming you back for another exceptional experience soon!
3.0分
家庭亲子
原文
翻译提供方：Google
老式海滩酒店，虽然年代久远，但员工很棒，房间也很大。真的让人回想起90年代。
展开
酒店回复: Thank you for your wonderful review. It was a pleasure to host you at Kimpton Vero Beach Hotel and Spa. I’m glad to hear that our team provided exceptional service that was both refined and relaxed. We truly appreciate your kind words and hope to welcome you back again soon.
5.0分
其他
展开
It was a beautiful room. We had an ocean front room and we had a beautiful room with a beautiful view of the ocean on one corner and pool view on the other corner.
展开
酒店回复: Thank you Beverly for sharing your experience! We’re so glad to hear you loved your ocean-front room and the beautiful views of both the ocean and the pool. It’s wonderful to know the room made your stay special. We hope to welcome you back again soon for another relaxing visit!
5.0分
家庭亲子
展开
Extremely accommodating when requesting a room upgrade. The room was very attractive and spacious as we did get a suite with an ocean view.
Restaurant food was very good. Dinner at the Cobalt Restaurant was outstanding, went there twice during our stay.
Your on the beach, option of pool and hot tub. What’s not to like.
Service all around was great!
展开
酒店回复: Thank you for the great review! We’re so glad we could accommodate your room upgrade and that you enjoyed the spacious suite with the ocean view. Happy to hear you loved the food—especially your dinners at Cobalt—and that you enjoyed the beach, pool, and hot tub. Thanks as well for the kind words about our service. We hope to see you again soon!
5.0分
其他
Room was great, staff was helpful. Onsite restaurant is great. Only negative, we didn’t get our free bottle of wine in our room as the check in mentioned.
展开
酒店回复: Thank you so much for sharing your feedback! We’re delighted to hear that you enjoyed your room, our helpful staff, and the onsite restaurant. We sincerely apologize for the oversight regarding your complimentary bottle of wine — that’s certainly not the experience we aim to provide. Please know we’ll be reviewing this with our team to ensure it doesn’t happen again. We’d love the opportunity to welcome you back and make sure your next stay is absolutely perfect!
5.0分
其他
展开
The ocean view was phenomenal. The room was impeccable. But most of all the service was to tier grade A. This was our 2nd stay this month and the staff remembered us, some even remembered our names. Impressed
展开
酒店回复: Thank you so much for your wonderful review! We’re thrilled to hear you enjoyed the ocean views, your room, and especially the service from our team. It’s always a pleasure to welcome returning guests, and we’re delighted our staff made you feel recognized and appreciated. We look forward to your next stay and to making it just as memorable!
5.0分
家庭亲子
展开
Everything was great ! Came & stayed an extra night after a wedding & sure glad we did. The room and view was beautiful. One day we left the do not disturb on the door due to wedding party getting ready in the room, however the next day i took the sign off and no one came to clean it, which was fine with me. Staff was super friendly & accommodating. Wedding staff & food was fantastic as well. Valet parking only w/ $20 a night, as well as, $49 resort fee every night, was a little steep, but otherwise I was happy with staying here.
展开
酒店回复: Thank you so much for your kind words! We're thrilled to hear that you enjoyed your extended stay with us!We appreciate your understanding regarding the housekeeping situation, and we’ll certainly use your comments to help improve communication in the future. We also understand that fees can add up, and we strive to ensure the overall value of your stay reflects the service and amenities we provide.Thanks again for choosing to stay with us — we hope to welcome you back again soon!
5.0分
情侣出游
展开
Room was spacious and two porches were very nice. A few families with young children tended to take over the pool. The pool is large enough for all guest they just didn’t observe spatial boundaries. Staff is excellent.
展开
酒店回复: Thank you for your thoughtful feedback! We're glad to hear you enjoyed the spacious room and porches, as well as the excellent service from our staff. We understand how important it is for all guests to feel comfortable at the pool, and we appreciate you bringing this to our attention. We’ll continue to look for ways to ensure a more balanced and enjoyable experience for everyone. We hope to welcome you back soon!
我们在这家酒店住得很愉快。工作人员非常友好热情，我们非常感谢他们的热情。房间干净舒适，维护得很好，让我们的短暂住宿更加愉快。总的来说，一切都很顺利，符合我们的预期。唯一没有完全达到我们想象的是海滩区。照片上，入口看起来更大、更直接、更迷人，但实际上它更小、更不直接，而且组织得不太好。尽管如此，我们仍然感谢这次住宿以及我们得到的关怀。
满意
酒店适合休息。基础设施需要现代化。干净、安静，适合家庭入住。海滩可以在下午6点关闭，但不会到下午5点。健身房很差。需要改进。
从抵达到离开，服务无微不至。入住后无需再去任何地方。水景、餐饮、服务，无一不一。
老式海滩酒店，虽然年代久远，但员工很棒，房间也很大。真的让人回想起90年代。
It was a beautiful room. We had an ocean front room and we had a beautiful room with a beautiful view of the ocean on one corner and pool view on the other corner.
Extremely accommodating when requesting a room upgrade. The room was very attractive and spacious as we did get a suite with an ocean view.
Restaurant food was very good. Dinner at the Cobalt Restaurant was outstanding, went there twice during our stay.
Your on the beach, option of pool and hot tub. What’s not to like.
Service all around was great!
Room was great, staff was helpful. Onsite restaurant is great. Only negative, we didn’t get our free bottle of wine in our room as the check in mentioned.
The ocean view was phenomenal. The room was impeccable. But most of all the service was to tier grade A. This was our 2nd stay this month and the staff remembered us, some even remembered our names. Impressed
Everything was great ! Came & stayed an extra night after a wedding & sure glad we did. The room and view was beautiful. One day we left the do not disturb on the door due to wedding party getting ready in the room, however the next day i took the sign off and no one came to clean it, which was fine with me. Staff was super friendly & accommodating. Wedding staff & food was fantastic as well. Valet parking only w/ $20 a night, as well as, $49 resort fee every night, was a little steep, but otherwise I was happy with staying here.
Room was spacious and two porches were very nice. A few families with young children tended to take over the pool. The pool is large enough for all guest they just didn’t observe spatial boundaries. Staff is excellent.