酒店回复: Dear Guest,Lamentamos que su experiencia no haya sido satisfactoria y agradecemos el tiempo que se tomó para compartir sus comentarios. Sus observaciones sobre el olor y la limpieza son muy importantes y nos ayudan a mejorar la preparación de las habitaciones para ofrecer un ambiente más fresco, cómodo y agradable a todos nuestros huéspedes.Sincerely, Hotel Manager
4.0分
家庭亲子
原文
翻译提供方：Google
离 87 号高速公路太近了...很吵...但为了保持清洁，这里有很多冷凝水和湿气 4/10
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酒店回复: Dear Guest,We appreciate your feedback and are glad you noticed the cleanliness of the property. We understand the concern about noise and humidity and will review ways to enhance guest comfort, especially for rooms near the highway. Your comments help us continue improving the overall stay experience for all guests.Sincerely, Hotel Manager
3.0分
家庭亲子
原文
翻译提供方：Google
房间里只有一张椅子可供2人使用。
前门无法正常关闭。
午餐很糟糕：面包和黄油。
另一方面，房间很干净。
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酒店回复: Dear Mario,Merci pour votre retour. Nous sommes ravis que vous ayez trouvé la chambre propre, mais nous sommes désolés d'apprendre que d'autres aspects de votre séjour n'ont pas répondu à vos attentes. Vos commentaires concernant la chaise, la porte et le petit-déjeuner sont très précieux et seront pris en compte pour améliorer nos services.Sincerely, Hotel Manager
1.0分
其他
原文
翻译提供方：Google
清洁女工开门很差劲，房间很脏，不太舒服
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酒店回复: Dear Carlos,Lamentamos mucho escuchar sobre su experiencia, Carlos. La limpieza y la comodidad de nuestros huéspedes son prioridades para nosotros. Agradecemos sus comentarios y los tomaremos en cuenta para mejorar. Nos gustaría la oportunidad de ofrecerle una mejor experiencia en el futuro.Sincerely, Hotel Manager
2.0分
情侣出游
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Door didn’t close properly. Lights didn't work properly. Looks like it's about 30 years overdue for a makeover. Faucet in the bathtub dripped. No hairdryer. No blanket/comforter on the bed... we had to fo to walmart to buy a hairdryer & a blanket... will not stay again & do not recommend! Spend a little more, get a room you feel safe & comfortable in!
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酒店回复: Dear Michelle ,Thank you for sharing your detailed feedback. Your observations highlight areas where attention and updates are needed to ensure a comfortable and safe stay. Feedback like yours helps guide efforts to maintain rooms and amenities at a level that provides a welcoming and reliable experience for all guests.Sincerely, Hotel Manager
1.0分
商务出差
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The accessable room with King bed that was reserved, was given to someone else. The room offered was depressing and badly needs to be updated. There was HAIR IN THE BED and room had stale smell. We did not stay there.
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酒店回复: Dear Guest,Thank you for sharing your experience. Your observations regarding the room assignment and overall condition highlight important areas where greater attention can enhance comfort and confidence for guests. We appreciate the time you took to provide this feedback, and your perspective is truly valued as we work toward improving the stay experience.Sincerely, Hotel Manager
1.0分
其他
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I mean, I know you get what you pay for but the room was absolutely disgusting. Dirt on the floor everywhere dead bugs. I had trouble even sleeping because the room is so gross.
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酒店回复: Dear Ed,Thank you for sharing your feedback, and I sincerely apologize for the unacceptable condition of your room. A guest should never encounter dirt, dead bugs, or anything that makes the stay uncomfortable or unsanitary. This experience is far below our standards, and I truly regret that this was your impression of our property.I will be addressing this immediately with our housekeeping and maintenance teams to ensure this does not happen again. Your comfort matters, and I appreciate you bringing this to our attention so we can take corrective action.We hope you might consider giving us another opportunity to provide a much better stay in the future.
1.0分
其他
Loud and no continental breakfast
They claim they have breakfast but they didn’t. They bed squeaked and I heard people sneezing in the room next to me.
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酒店回复: Dear Guest,We appreciate you sharing your feedback and mentioning your experience. Your comments regarding room comfort, noise level, and breakfast availability are valuable, as they help us focus on improving the overall guest experience. We hope to provide a quieter and more enjoyable stay in the future.Sincerely, Hotel Manager
3.0分
商务出差
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Hotel is old. I can see that they are trying.
So that’s why I give them a 3 rating.
But there was no hairdryer, and come on some kind of curtains on the window would have been nice. Yep it did have a shade, but I was on the first floor and you pull shade. It is very dark in the middle of the day would’ve liked some sunshine..
Checked out at 8 AM and what you consider breakfast was a joke.
There was a handful of granola bars and a couple pieces of white bread.
No tables no chairs. I don’t even know if there was coffee? sure did not see any juices.
But the heater/air was quite enough. So if you just need to go and sleep and get up and leave it did its job.
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酒店回复: Dear Guest,We appreciate your detailed feedback and the time you took to share your experience. It is good to know that you recognized our efforts to maintain the property. Your comments about room amenities, breakfast setup, and window coverings are valuable and will be shared with our team as we continue improving guest comfort and convenience.Sincerely, Hotel Manager
我要求全额退款。我的房间简直脏得令人作呕。当我向前台索要清洁用品时，他们竟然说没有。房间里有虫子飞来飞去，卫生间很脏，墙壁也很恶心。我的孩子们住得非常不舒服。
房间据说是无烟的，工作人员也要求客人不要在房间里吸烟，但退房时发现房间里弥漫着难闻的气味，好像有人已经抽了一个星期的烟。我们要求换房，他们给了我们另一间；这间虽然没有异味，但很脏。床单、毛巾和浴室都很脏。我真不推荐这家酒店。
离 87 号高速公路太近了...很吵...但为了保持清洁，这里有很多冷凝水和湿气 4/10
房间里只有一张椅子可供2人使用。
前门无法正常关闭。
午餐很糟糕：面包和黄油。
另一方面，房间很干净。
清洁女工开门很差劲，房间很脏，不太舒服
Door didn’t close properly. Lights didn't work properly. Looks like it's about 30 years overdue for a makeover. Faucet in the bathtub dripped. No hairdryer. No blanket/comforter on the bed... we had to fo to walmart to buy a hairdryer & a blanket... will not stay again & do not recommend! Spend a little more, get a room you feel safe & comfortable in!
The accessable room with King bed that was reserved, was given to someone else. The room offered was depressing and badly needs to be updated. There was HAIR IN THE BED and room had stale smell. We did not stay there.
I mean, I know you get what you pay for but the room was absolutely disgusting. Dirt on the floor everywhere dead bugs. I had trouble even sleeping because the room is so gross.
Loud and no continental breakfast
They claim they have breakfast but they didn’t. They bed squeaked and I heard people sneezing in the room next to me.
Hotel is old. I can see that they are trying.
So that’s why I give them a 3 rating.
But there was no hairdryer, and come on some kind of curtains on the window would have been nice. Yep it did have a shade, but I was on the first floor and you pull shade. It is very dark in the middle of the day would’ve liked some sunshine..
Checked out at 8 AM and what you consider breakfast was a joke.
There was a handful of granola bars and a couple pieces of white bread.
No tables no chairs. I don’t even know if there was coffee? sure did not see any juices.
But the heater/air was quite enough. So if you just need to go and sleep and get up and leave it did its job.