酒店回复: Dear Guest, Thank you for your review from your recent stay with us here at the Super 8 by Wyndham Queensbury, Glens Falls, Lake George area. We are pleased to hear you enjoyed your stay and we hope to see you again in the future.
4.0分
情侣出游
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Room had all new furniture, very clean . Bed clean and comfortable . Bathroom clean but dated . Towels clean, yellowish not white . Hallway to the room had some slight smell, maybe because of increased humidity , no smell in the room. Noisy overnight from people talking in the hallway , opening and closing doors. Could hear guest coughing all night in next room . Very convenient location , right off exit .
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Queensbury. It's great to know you found the location convenient and that you were pleased with the new furniture and cleanliness of your room and bed. However, please accept our sincerest apologies for the possible hallway smell, the condition of the towels, and the noise disturbances you may have encountered. We are sorry that your experience have fallen short of your expectations.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you re in the area.Very truly yours,ZyRed Roof ManagementRediResponse Specialist
3.0分
其他
Curtain was broke. Couldn't close the curtains. There was no channels on the TV and the room was a bit dirty
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Queensbury. I'm very sorry to hear about the concerns you may have experienced in your room. It's disappointing that the broken curtain, lack of TV channels, and cleanliness issues negatively impacted your stay. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
2.0分
情侣出游
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The property was just fine. The staff was polite and friendly. I had reserved a King Room, and upon entering the room I was given, I was completely disappointed when I found 2 double beds. When I brought this to the desk clerk's attention, he said there were no King Rooms available. If the room I reserved was not available, why was I not informed prior to my arrival? I would have made other plans. On an anniversary trip, my husband and I had to sleep separately. After using Orbitz for over 20 years, I'm wondering if reservations through this organization can be trusted.
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Queensbury. I am glad that you found our staff nice. I regret to hear that your room type was not what you expected, and that you had to sleep separately during your anniversary trip.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
4.0分
其他
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Basic, but comfortable
The room was clean, and reasonably comfortable. The staff was excellent and accommodating. Unfortunately, the bathtub was clogged, and that problem was not addressed while we were there.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Queensbury. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the bath tub. However, we're pleased to hear you found your room clean and comfortable and that our staff were excellent. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Very truly yours,IshiRed Roof Management RediResponse Specialist
我没法拿到我的钱。
前台接待员态度还不错，但我发现他们要求我们出示两张身份证件有点奇怪（通常只需要一张）。房间很陈旧，因此也不是特别干净（甚至有点恶心）。走廊里弥漫着啤酒味，其他住客也有些奇怪。总而言之，85美元住这样的房间一点也不值（尤其是在多花10美元就能找到更好的酒店的情况下）。
工作人员很友好，也允许携带宠物入住。不过，我们要求住一个安静的区域，结果被安排在楼上，一家人允许他们的孩子在早上7点之前在走廊玩耍，任由他们大声叫喊，无需家长干预。
这段住宿环境很吵，对我们的猫来说压力很大。
清洁度方面，浴室里有一圈霉菌，但除此之外，一切都还好。
最后是一个带冷冻室的冰箱。
卧室没有地毯
非常舒适的床垫和枕头
淋浴时水流良好
位置靠近高速公路，出行方便。
浴室不是很干净。厕所和洗澡的水排水很差。
有礼貌的工作人员。
酒店很基本，但很干净，适合家庭旅行
Room had all new furniture, very clean . Bed clean and comfortable . Bathroom clean but dated . Towels clean, yellowish not white . Hallway to the room had some slight smell, maybe because of increased humidity , no smell in the room. Noisy overnight from people talking in the hallway , opening and closing doors. Could hear guest coughing all night in next room . Very convenient location , right off exit .
Curtain was broke. Couldn't close the curtains. There was no channels on the TV and the room was a bit dirty
The property was just fine. The staff was polite and friendly. I had reserved a King Room, and upon entering the room I was given, I was completely disappointed when I found 2 double beds. When I brought this to the desk clerk's attention, he said there were no King Rooms available. If the room I reserved was not available, why was I not informed prior to my arrival? I would have made other plans. On an anniversary trip, my husband and I had to sleep separately. After using Orbitz for over 20 years, I'm wondering if reservations through this organization can be trusted.
Basic, but comfortable
The room was clean, and reasonably comfortable. The staff was excellent and accommodating. Unfortunately, the bathtub was clogged, and that problem was not addressed while we were there.