酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that you found our service excellent — it’s always our goal to provide the best experience possible.We look forward to welcoming you back soon for another very good stay!
1.0分
家庭亲子
原文
翻译提供方：Google
员工态度恶劣
展开
酒店回复: We’re very sorry to hear about your experience with our staff. Your feedback has already been shared with management for review. If you’d like to discuss this further, please feel free to contact the hotel directly. We hope to welcome you back for a much better experience.
5.0分
其他
原文
翻译提供方：Google
一切都很好
展开
酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear that everything was great during your stay. Your kind words encourage our team to continue providing excellent experiences for all our guests.We look forward to welcoming you back soon!
2.0分
其他
The hotel smelled like **** and bad cologne. Just noisy and shabby looking. The staff was nice and helpful.
展开
酒店回复: Thank you for sharing your feedback. I’m glad to hear that our staff was nice and helpful, but I sincerely apologize for the discomfort caused by odors and the overall condition of the property. Your comments are taken seriously and will be shared with our housekeeping and maintenance teams to address these concerns and improve the guest experience.We hope you might consider giving us another opportunity in the future so we can provide a cleaner, more comfortable, and enjoyable stay.
4.0分
家庭亲子
展开
Property is dated. The room rug was rumpled in places.
Overall, a good stay for the price. Beds were very comfortable. Located right next to the highway in a residential area felt safe.
展开
酒店回复: Thank you for sharing your feedback. We’re glad to hear that you found our beds comfortable, enjoyed a safe location, and felt your stay offered good value. We also appreciate your observations about the dated property and the room rug — your comments have been shared with our team as we continue working to refresh and maintain our accommodations.We hope to welcome you back soon for an even more comfortable and enjoyable stay.
5.0分
商务出差
Stayed here many times. Room is always clean and very comfortable. Lobby is inviting. Great place to stay.
展开
酒店回复: Thank you for your kind words! We’re thrilled to hear that you consistently enjoy your stays with us and find our rooms clean and comfortable. We look forward to welcoming you back again soon.
5.0分
情侣出游
The staff here was very friendly, the day & evening shifters. The rooms are clean & nice. It was a good stay!
展开
酒店回复: Thank you for your kind words! We’re glad our staff, both day and evening, made your stay enjoyable and that you found the rooms clean and comfortable. We look forward to welcoming you back soon!
1.0分
家庭亲子
展开
It just felt rundown. The elevator was broken. The staff didnt seem to keen to help carry luggage up the stairs. One of the windows was broken and they put tarp over it to cover it up.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We understand your frustrations with the condition of the property, the elevator, and any challenges with staff assistance. Your comments have been shared with our management team to address these issues and improve the overall guest experience.We hope you might consider giving us another opportunity in the future so we can provide a stay that reflects the quality, comfort, and service we strive to offer all our guests.
3.0分
情侣出游
展开
Unfortunately this was the only reservation I could find in the area. Everything was booked, probably due to school functions, activities. Asked for two more towels and was questioned as to why, hair dryer didn’t work (asked for replacement that barely worked), elevator broke down (but was repaired upon our arrival back to hotel), kids allowed to raise cane up and down hallways, shouting at all hours. Surfaces everywhere needed deep cleaning, king bed was not a king bed. Overall disappointing for the amount spent. Won’t be returning.
展开
酒店回复: Thank you for sharing your feedback. We sincerely apologize that your stay did not meet your expectations. We understand your frustrations with the room amenities, housekeeping, noise, and elevator issues. Your comments have been shared with our management and housekeeping teams to address these concerns and improve the overall guest experience.We hope you might consider giving us another opportunity in the future so we can provide a stay that better reflects the quality, comfort, and service we strive to offer.
4.0分
其他
There’s parking, rooms are clean, staff is very polite. It’s my go to spot when attending concerts at Hartford Healthcare amphitheater.
展开
酒店回复: Hi Joseph,Thank you for the wonderful feedback! We’re happy to be your go-to spot when visiting the Hartford Healthcare Amphitheater. It’s great to hear you appreciate our clean rooms, polite staff, and parking.Looking forward to welcoming you back for your next concert!
非常好，最重要的是服务很棒
员工态度恶劣
一切都很好
The hotel smelled like **** and bad cologne. Just noisy and shabby looking. The staff was nice and helpful.
Property is dated. The room rug was rumpled in places.
Overall, a good stay for the price. Beds were very comfortable. Located right next to the highway in a residential area felt safe.
Stayed here many times. Room is always clean and very comfortable. Lobby is inviting. Great place to stay.
The staff here was very friendly, the day & evening shifters. The rooms are clean & nice. It was a good stay!
It just felt rundown. The elevator was broken. The staff didnt seem to keen to help carry luggage up the stairs. One of the windows was broken and they put tarp over it to cover it up.
Unfortunately this was the only reservation I could find in the area. Everything was booked, probably due to school functions, activities. Asked for two more towels and was questioned as to why, hair dryer didn’t work (asked for replacement that barely worked), elevator broke down (but was repaired upon our arrival back to hotel), kids allowed to raise cane up and down hallways, shouting at all hours. Surfaces everywhere needed deep cleaning, king bed was not a king bed. Overall disappointing for the amount spent. Won’t be returning.
There’s parking, rooms are clean, staff is very polite. It’s my go to spot when attending concerts at Hartford Healthcare amphitheater.