Our first night, I woke to a touch climbing on my arm. Hotel response was to see if we needed clean towels sent to the room. Tey iffered to change rooms but my husband and I had already shaken out the sheets and were afraid we would have the same problem in another room. The shower door would not stay closed unless you used a towel to block it. Carpet nails were sticking up at threshold from carpet to tile in the bathroom. Hotel offered to comp our parking but we did not even park in the deck because we didn’t think our truck fit. There were still parking charges on my bill when I went to check out. The front desk person was less that sympathetic and questioned why we didn’t just change rooms (in the middle of the night)
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酒店回复: Dear Carol,Thank you for taking the time to share your experience. We’re truly sorry for the issues you encountered during your stay and the discomfort and frustration they caused. What you described is not the level of cleanliness, maintenance, or empathy we strive to provide, and we completely understand your disappointment. Please know that we’re reviewing the concerns you mentioned, including the room condition, maintenance items, and billing issue, to ensure they’re fully addressed and do not happen again. We also regret that our response in the moment did not make you feel supported, as every guest deserves to feel heard and cared for. We appreciate you bringing these matters to our attention, as your feedback helps us identify where we must do better. While we understand your hesitation to return, we would welcome the opportunity to restore your confidence in us in the future.Cheers, The Wynfrey Management Team
4.0分
其他
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They gave me a hard time about my free breakfast at first but after that everything was ok. All the team was very nice I did have favorites tho,lol. The breakfast was amazing and the valet team really paid attention to who came and went. Overall 8 outta 10 experience
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酒店回复: Dear Alexander,We’re delighted that your overall stay was such a positive one and that our team made a lasting impression through their attentive service, especially our valet team, whose care ensures every arrival and departure feels effortless. We’re also pleased that you enjoyed our breakfast offerings, although we’d like to clarify that it isn’t a complimentary inclusion, and we appreciate your understanding. It was a pleasure having you with us, and we look forward to welcoming you back for an experience that feels even closer to a perfect rating.Cheers, The Wynfrey Management Team
5.0分
家庭亲子
Always a solid stay at the Wynfrey.
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酒店回复: Dear Michelle,Thank you for your kind review. We're thrilled to hear that your experiences are consistently positive while staying with us. It would be our pleasure to welcome you back again soon to Hyatt Regency Birmingham - The Wynfrey Hotel.Cheers, The Wynfrey Management Team
5.0分
其他
Clean rooms, great staff..
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酒店回复: Dear Carolyn,Thank you for sharing your kind words. It’s wonderful to hear you enjoyed the cleanliness of your room and the hospitality of our team. We truly appreciate your stay and hope to welcome you again soon!Cheers,The Wynfrey Management Team
5.0分
家庭亲子
Another good stay! Thanks.
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酒店回复: Dear Kaden,Thank you for taking a moment to share your thoughts and for giving us a perfect rating! It’s a pleasure to know you enjoyed another great visit with us. We truly appreciate your continued trust and hope to welcome you back again soon.Cheers,The Wynfrey Management Team
4.0分
其他
Great experience
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酒店回复: Dear Alexander,We’re thrilled to know you had such a great experience! It’s always rewarding to see guests enjoy their time with us, and we’d be delighted to welcome you back for another splendid stay soon!Cheers, The Wynfrey Management Team
4.0分
家庭亲子
excellent hotel
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酒店回复: Dear Yoko,Thank you for sharing your review with us. We are delighted that you enjoyed your overall visit. It was a pleasure hosting you, and we hope to see you again soon!Cheers,The Wynfrey Management Team
这家购物中心离UAB大学和医院不远，服务很棒，设施齐全。如果能提供牙刷和牙膏就更好了。我会再次入住。推荐这家酒店。
Our first night, I woke to a touch climbing on my arm. Hotel response was to see if we needed clean towels sent to the room. Tey iffered to change rooms but my husband and I had already shaken out the sheets and were afraid we would have the same problem in another room. The shower door would not stay closed unless you used a towel to block it. Carpet nails were sticking up at threshold from carpet to tile in the bathroom. Hotel offered to comp our parking but we did not even park in the deck because we didn’t think our truck fit. There were still parking charges on my bill when I went to check out. The front desk person was less that sympathetic and questioned why we didn’t just change rooms (in the middle of the night)
They gave me a hard time about my free breakfast at first but after that everything was ok. All the team was very nice I did have favorites tho,lol. The breakfast was amazing and the valet team really paid attention to who came and went. Overall 8 outta 10 experience
Always a solid stay at the Wynfrey.
Clean rooms, great staff..
Another good stay! Thanks.
Great experience
excellent hotel