It didn’t seem clean or kept up. The staff was less than enthusiastic. It just seemed like a place that had now become a has been.
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酒店回复: Thank you for taking a moment to share what you experienced. It is disappointing to hear that the property did not feel well-maintained and that your interactions with our team lacked the enthusiasm every guest should expect. Your comments will be reviewed internally to ensure our high standards are being met moving forward. We appreciated having you with us and hope to welcome you back for a visit that feels far more polished and welcoming.Cheers,The Wynfrey Management Team
1.0分
其他
The sheets were dirty had to get new ones, the fridge didn’t work(we didn’t know until later that night), but the staff was so friendly.
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酒店回复: While we're glad you found our team friendly, we are sorry for the inconveniences you experienced. Please be assured, we are resolving these concerns. Thank you for bringing them to our attention, and we hope to welcome you back for a more seamless stay in the future.Cheers, The Wynfrey Management Team
1.0分
家庭亲子
No microwave in room, bathroom plumbing issues, security issues with the hotels, staff rude, pet area is not maintenance.
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酒店回复: Thank you for sharing your feedback with us. We're disappointed you had concerns, and we've noted your comments for our leadership to review. Our maintenance team will correct any issues, and we'll work to ensure we continue to provide a safe, welcoming environment for all our guests. It was an honor to have you join us, and we hope you will consider returning to allow us another chance to provide a much better overall experience. Cheers,The Wynfrey Management Team
3.0分
家庭亲子
Room was fine
Hotel needs to be updated
Staff is nice but they need to be trained better..
Hope they make changes soon
It is in a great location
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酒店回复: Thank you for sharing your thoughts about your recent stay. It’s encouraging to know our location worked well for your visit. Your feedback regarding our accommodations and service is greatly appreciated, as it highlights areas that deserve attention. We hope to welcome you back for a much-improved experience in the future.Cheers, The Wynfrey Management Team
5.0分
其他
Staff was great, check in perfect. Clean room, great view. I would love an indoor pool amenity.
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酒店回复: Thank you for sharing your experience. We are pleased to hear the team made a great impression at check-in and that the room and view added to your stay. We appreciate your suggestion regarding an indoor pool and will share it with our team.Cheers, The Wynfrey Management Team
4.0分
情侣出游
Staff was very nice. The room wasn’t spotless
Carpet was dirty. Bathroom was ok.
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酒店回复: Thank you for choosing Hyatt Regency Birmingham - The Wynfrey Hotel. Our goal is to provide all our guests with first-class service, and we're pleased you were made to feel welcome in our hotel. Your feedback about the condition of your carpet is helpful to us as our teams meet to create short-term goals for improving our guest spaces. We appreciate you taking the time to leave a positive rating. Cheers,The Wynfrey Management Team
4.0分
其他
Room was nice although it did have a smoky smell. Staff was helpful, nice location
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酒店回复: Thank you for sharing your feedback! The room and location were appreciated, and it’s great to hear the staff was helpful. We note your comment about the smoky smell and will continue to monitor guest comfort as we maintain our rooms and amenities. We hope to welcome you back for a much more satisfying experience in the future.Cheers, The Wynfrey Management Team
5.0分
家庭亲子
I had an emergency and the staff was very nice about cancellation
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酒店回复: Thank you for sharing your experience. We’re glad our team was able to assist you during an unexpected situation. We appreciate your kind words and hope to have the opportunity to welcome you in the future under better circumstances.Cheers, The Wynfrey Management Team
5.0分
其他
Everything was just wonderful!
I appreciate it !
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酒店回复: Thank you for your perfect rating! We’re delighted that everything was great during your stay and look forward to welcoming you back to Hyatt Regency Birmingham - The Wynfrey Hotel for another excellent visit on your next trip to the area.Cheers, The Wynfrey Management Team
这家购物中心离UAB大学和医院不远，服务很棒，设施齐全。如果能提供牙刷和牙膏就更好了。我会再次入住。推荐这家酒店。
It didn’t seem clean or kept up. The staff was less than enthusiastic. It just seemed like a place that had now become a has been.
The sheets were dirty had to get new ones, the fridge didn’t work(we didn’t know until later that night), but the staff was so friendly.
No microwave in room, bathroom plumbing issues, security issues with the hotels, staff rude, pet area is not maintenance.
Room was fine
Hotel needs to be updated
Staff is nice but they need to be trained better..
Hope they make changes soon
It is in a great location
Staff was great, check in perfect. Clean room, great view. I would love an indoor pool amenity.
Staff was very nice. The room wasn’t spotless
Carpet was dirty. Bathroom was ok.
Room was nice although it did have a smoky smell. Staff was helpful, nice location
I had an emergency and the staff was very nice about cancellation
Everything was just wonderful!
I appreciate it !