酒店回复: Hello Sergey, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality and comfort for our guests is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the maintenance & front office leadership team, so we are able to use this as an opportunity to provide better service and ensure this is an isolated experience. I hope you choose to give our hotel another chance when your travels bring you back to the area. Have a great day!
酒店回复: Hello Laura,Thank you for sharing about your experience at our hotel, we are so glad you enjoyed your stay and hope to see you again soon!
4.0分
商务出差
原文
翻译提供方：Google
办理入住的时间开始变得太长了。我每年在酒店住 50-60 晚，而这家酒店的办理入住时间最长。
展开
酒店回复: Hello Bradley, Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our front office manager, so we are able to use this as an opportunity to provide quicker service. I hope you choose to give our hotel another chance when your travels bring you back to the area. Have a great day!
3.0分
其他
原文
翻译提供方：Google
我提前退房了。后面那家伙睡着了。他睡着了，我打电话到前台，还喊了声“你好”。直到我回去，他才起床。
展开
酒店回复: Hello Jenette, Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our front office manager, so we are able to use this as an opportunity to provide better service and ensure this is an isolated experience. I hope you choose to give our hotel another chance when your travels bring you back to the area. Have a great day!
酒店回复: Hello Gwen,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the front desk leadership team, so we are able to use this as an opportunity to provide better service and ensure this is an isolated experience. I hope you choose to give our hotel another chance when your travels bring you back to the area. Have a great day!
整个明尼阿波利斯都是一股牛粪味，虽然吧台小姐姐态度很好，但这个分数实在没办法加了。😂
地理位置完美，酒店完美，房间完美，服务也完美。
很不错的酒店，我会再来的。
好且经济实惠
酒店很棒，早餐很好吃，也很干净。一切都符合预期。
说实话，住宿体验还不错。但对于一家冠以“万豪”之名的酒店来说，这体验实在太平庸了。我知道这不是一家真正的万豪酒店，但仍然有很多改进空间。
入住手续办理得很快也很方便。但不知为何，大厅里总是有孩子跑来跑去，所以很吵。房间设施很简陋。还行，但谈不上特别好。
房间的一些缺点：电视支架坏了，角度很奇怪。桌子上有很多划痕。墙上的开关要么不起作用，要么不知为何贴着“保持开启”的标签。基本上每个浴室设备都松了。空调半夜会自动打开，所以我醒来时感觉很热。房间完全没有隔音功能，所以走廊里的任何声音都能透过门听到。我们甚至能听到整个走廊里制冰机的声音。迷你冰箱即使调到最大制冷档位也坏了，只能维持大概50华氏度（正常冷藏需要低于40华氏度）。房间里没有微波炉，这太荒谬了。不过公共微波炉用得还行。
淋浴至少还不错。洗发水/沐浴露的选择也不错。工作人员至少很友好，乐于助人。这方面没什么问题。
总之，还是把辛苦赚来的钱花在其他地方吧。同样的钱，在城里其他地方有很多更好的选择。
不错的酒店
酒店很棒。入住和退房服务都很快。可惜的是，凌晨2:15，我们房间旁边的走廊里就出现了一些非常吵闹、粗鲁的人，而我们早上5:30就要到机场，所以晚上的住宿时间很短。
办理入住的时间开始变得太长了。我每年在酒店住 50-60 晚，而这家酒店的办理入住时间最长。
我提前退房了。后面那家伙睡着了。他睡着了，我打电话到前台，还喊了声“你好”。直到我回去，他才起床。
办理入住时，那位女士非常粗鲁，拒绝给我早餐券，尽管我告诉她是在预订时购买的。她想看看我的行程，然后说没有，我没有看到，所以我进去看了看，找到了并给她看，她最终同意全部填满，但仍然非常粗鲁。第二天早上我在那里参加了一个研讨会，我问她早餐券在楼里的什么地方，她回答说我不知道。我问你能查一下吗？然后她指着走廊尽头说是沙龙 A。然后我去了我的房间，打开 302 的门，一股浓重的霉味扑鼻而来，我去打开窗户，发现窗户周围有黑色的霉点。我打电话到前台告诉他们，他们很快就给我换到了 403 房间，房间好多了。