酒店回复: Dear Guest,Thank you for your candid feedback. We're sorry to hear that you found the hotel dated and that the second building made you feel uncomfortable. We appreciate your choice to stay with us despite your concerns, and we apologize for not meeting your expectations. Your comments are invaluable for our improvement efforts. We wish you and your daughters the best in your future travels!Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your detailed feedback, and I sincerely apologize for the disappointing experience you had during your stay. It’s unacceptable that your room had a musty smell, and the issues with the bathroom facilities are concerning. We strive for cleanliness and comfort, and it’s clear we fell short in your case.I also regret the inconvenience caused by the noise from garbage collection during the night. Your comments will be shared with our management team to address these issues immediately. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for bringing these issues to our attention. We sincerely apologize for the condition of your room and the inconveniences you experienced. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements are made. We appreciate your understanding and hope you’ll consider giving us another chance to provide a better experience in the future. Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your thoughtful review! We're glad our hotel met your needs during your Thanksgiving visit and appreciate your kind words about our staff. We value your feedback regarding updates and will take it into consideration for future improvements. We hope to welcome you back soon!Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your detailed feedback! We appreciate your comments about the renovations and are glad to hear you enjoyed the shower and breakfast. We apologize for the wall repair issue and will address it with our maintenance team. Your insights help us improve, and we hope to welcome you back for an even better experience!Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced regarding your room assignment and the wait. Your feedback is important, and we will address this with our team to ensure better service in the future. We appreciate your understanding and hope to have the opportunity to serve you better next time.Sincerely, Hotel Manager
酒店回复: Dear Guest,We sincerely apologize for the issues you encountered during your stay. This is not the experience we strive to provide, and we take your concerns very seriously. Please know that we are addressing these matters with our housekeeping and maintenance teams to ensure this does not happen again. Your feedback is invaluable, and we would appreciate the opportunity to make this right. Please contact us directly so we can discuss your experience further.Sincerely, Hotel Manager
酒店回复: Dear Guest,Thank you for your feedback. We sincerely apologize for the condition of the carpet and the moldy smell in your room. We’re glad to hear you found our staff helpful and the beds clean. Your comments are vital for us to improve, and we will address these issues with our team immediately. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager
4.0分
商务出差
原文
翻译提供方:Google
干净整洁
我住了一晚。非常干净整洁。早餐不好吃,所以给 4/5 分。除此之外,我住得很愉快。
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酒店回复: Dear Guest,Thank you for your feedback! We're glad to hear that you found the hotel very nice and clean. We appreciate your note about the breakfast and will work on improving it. We hope to welcome you back for an even better experience next time!Sincerely, Hotel Manager
房间里的浴缸油漆剥落了。我们住了四天,清洁工一次都没打扫过房间。我要求前台打扫房间,他们说我们会在名单上,但房间仍然没有打扫。早餐时,厨房工作人员非常粗鲁,态度恶劣,客人只是随意走动,没有主动配合。我不会再来了,体验太糟糕了。房间看起来和照片不一样。
不如预期
这家酒店真的很陈旧,第二栋楼很吓人。我带着女儿,只选择这家酒店,因为它说它离佐治亚州南部很近。我们只在那里住了一晚,所以我们坚持住了。这绝对令人失望,我们不会再来了。顺便说一句,SpringHill 就在街对面。
入住还行。没有什么异常。我们进去的时候房间有股霉味。我们猜测是因为空调没开。入住期间,霉味一直没有消散,空调似乎没有正常制冷。
这是一间残疾人专用房。至于浴室,水槽中间有一条大裂缝,天花板上沾满了污渍,除了明显的漏水,浴缸里也有一大块污渍,手持淋浴喷头没有插在支架上,这显然是事后才想到的。我打肥皂的时候,不得不夹着两腿夹着淋浴喷头。总之,太恶心了!
除此之外,我想垃圾桶真的是半夜才倒的!凌晨两点醒来,那声音真是美妙!!
我尽量只住希尔顿酒店是有原因的,最近在 Comfort Inn 的住宿也证明了我的观点。
Comfort Inn 做得更好!
房间内墙损坏未修复。浴缸有三处破裂。浴室风扇轴承吱吱作响。吹风机脏了,发黄。房间空气中弥漫着一股奇怪而难闻的气味。260 美元一间的房间,这样的状况真是太糟糕了。
在 Boro 过感恩节
就每晚的价格而言,它满足了我们的需求。我们在家过感恩节,只是需要一个落脚点。工作人员非常友好和善良。酒店本身需要一些更新。地毯状况很差。淋浴间已经更新了,这很好。枕头不是最好的,但这就是我旅行时总是带枕头的原因。总的来说,就价格和位置而言,这不是一个糟糕的选择。
酒店确实不错...
酒店虽然有点旧,但至少经过了翻新。淋浴非常好,房间还可以,但我们房间的墙上有一个不经意的“修补”,门把手在墙上炸出了一个大洞。早餐很好!咖啡也不错。
我准时到达,但我的房间还没有准备好,只是在打扫,我被安排在了一个我没有要求的残疾人房间,前台的那个人说他不能重新分配,但在我之后一位女士进来,他问她想要什么房间。
我们走进房间,闻起来有霉味。然后我们在浴室里杀了一只蟑螂。我们要求换房间,但这个房间也闻起来有霉味。甚至浴室下层的一个柜子上到处都是霉味。太恶心了,我觉得我住过之后身上可能还被臭虫咬过。这些房间每晚要花 200 多美元。难以置信!!!
地毯看起来已经用了50年了,脏兮兮的。房间里有霉味。我从一进门就头疼,但离开后就好了。床看起来很干净,工作人员也很乐于助人,也很友好,这些都是优点。浴室很大,但由于房间里有一股浓重的霉味,很难让人享受到房间里的一切。
干净整洁
我住了一晚。非常干净整洁。早餐不好吃,所以给 4/5 分。除此之外,我住得很愉快。