酒店回复: Thank you for the kind words. We are glad you had a good stay and we hope to see you again
2.0分
其他
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Talk about a crappy hotel. You'd think staying at an extended stay where theres a kitchen provided you could cook meals? No... there's no dishes, silverware, pans, pots, anything provided. Room doesnt even have a hairdryer, shampoo or conditioner! The bath tub wouldnt drain and the pull wouldnt come all the way up to get all the water up to the shower head. In the bathroom there was a sign that told you not to talk to anyone in the parking lot and to leave nothing in your car. So safety was also definitely an issue at this hotel.
Luckily all we needes was a place to rest our heads. And the room was okay for that.
But wear your shoes in the room as there are crumbs all over the carpet and also the fridge had a nasty smell. Not food worthy.
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酒店回复: Dear Alex, Thank you for sharing your feedback. We are glad your room provided a place to rest, but we sincerely apologize for the challenges you encountered, including the absence of kitchen and bathroom amenities, maintenance issues, and concerns about cleanliness and safety. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your insights, as they help us enhance the guest experience. We hope you will consider giving us another opportunity in the future to provide a more comfortable, well-equipped, and enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
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I was very disappointed with my stay at this hotel. When I checked in, they had overbooked and initially gave me a room that was already occupied — I actually walked in on another guest who was showering. I was then moved to a different room, but it only had one towel and no hair-wash items provided. Because of this poor check-in and room experience, I didn’t even feel comfortable going to the breakfast. Overall, my experience fell far below expectations.
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酒店回复: Dear Paula,Thank you for sharing your experience. We sincerely regret the challenges you faced during check-in and the initial room assignment, and we understand how unsettling this situation must have been. We also apologize for the limited amenities provided in your second room, as this did not meet the standards we strive to uphold. Your feedback is being carefully reviewed to improve both our check-in process and room readiness, ensuring a more comfortable experience for future guests. We value your input and hope you consider giving us another opportunity in the future to provide a stay that better reflects the service, comfort, and attention to detail we aim to deliver.Sincerely,Hotel Management
1.0分
其他
The lady at check in had a dog running around and the room and had a horrible smell. Curtains looked like it had mold spreading across.
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酒店回复: Dear Lusi,Thank you for taking the time to share your experience. We sincerely regret the discomfort you encountered during your stay, particularly regarding the odor and cleanliness concerns in your room. We understand how upsetting this must have been and apologize for any distress caused. While pets are occasionally present in certain areas, we strive to maintain a clean and welcoming environment for all guests. Your feedback is being carefully reviewed to strengthen our housekeeping standards and overall guest experience. We hope you might consider giving us another opportunity in the future to provide a stay that better reflects the comfort, cleanliness, and service we aim to deliver.Sincerely,Hotel Management
2.0分
其他
Not a great place, staff was friendly enough but it felt very shady as they request everyone’s IDs and take photos of them.
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酒店回复: Dear Ronan,Thank you for sharing your feedback. We are glad our team made you feel welcome, but we sincerely apologize if our check-in procedures caused any discomfort. Collecting identification and documenting arrivals is a standard safety measure intended to protect all guests and staff, though we understand it may feel intrusive. Your comments have been shared with our team to ensure we balance security with a more comfortable and reassuring experience. We regret any unease this caused and would welcome the opportunity to provide you with a safer, more relaxing, and thoroughly enjoyable stay in the future.Sincerely,Hotel Management
2.0分
其他
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The front desk staff were amazing. But the room was not clean. Thrash left in the bins, stove was left on and caused room to be very warm. No toilet paper in the bathroom.
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酒店回复: Dear Amanda, Thank you for recognizing our front desk team’s efforts during your stay. We are, however, genuinely sorry for the issues you encountered with your room’s cleanliness, the stove being left on, and missing essentials. This falls short of the standards we strive to uphold, and your experience highlights areas that require urgent attention. Please know we are actively working to improve our housekeeping and safety measures. We sincerely hope you will consider returning so we can provide you with the safe, clean, and comfortable stay you deserve.Sincerely,Hotel Management
5.0分
其他
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I was there for my mother‘s funeral. I needed just my own space for after events both times the front staff were kind and gracious, caring, loving, and very understanding.
5.0分
情侣出游
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Troy at the front desk was wonderful. Absolutely the best front desk employee I have ever encountered and I am a seasoned traveler and hotel guest. I would come back just for that kind of service.
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酒店回复: Dear Christopher, It is fantastic to hear your kind words about Troy and the outstanding service he provided. We will be sure to share your praise with him, as recognition like this means so much to our team. At Extended Stay America, we strive to make every visit memorable, and it is wonderful to know your experience reflected that. We’d be delighted to welcome you back soon for another stay that’s just as exceptional.Sincerely,Hotel Management
房间很好，舒适。说有早餐，实际上是个有咖啡和小点心桌子，名不符实。
这是我住过的最糟糕的地方，服务太差了。
伟大的
Talk about a crappy hotel. You'd think staying at an extended stay where theres a kitchen provided you could cook meals? No... there's no dishes, silverware, pans, pots, anything provided. Room doesnt even have a hairdryer, shampoo or conditioner! The bath tub wouldnt drain and the pull wouldnt come all the way up to get all the water up to the shower head. In the bathroom there was a sign that told you not to talk to anyone in the parking lot and to leave nothing in your car. So safety was also definitely an issue at this hotel.
Luckily all we needes was a place to rest our heads. And the room was okay for that.
But wear your shoes in the room as there are crumbs all over the carpet and also the fridge had a nasty smell. Not food worthy.
I was very disappointed with my stay at this hotel. When I checked in, they had overbooked and initially gave me a room that was already occupied — I actually walked in on another guest who was showering. I was then moved to a different room, but it only had one towel and no hair-wash items provided. Because of this poor check-in and room experience, I didn’t even feel comfortable going to the breakfast. Overall, my experience fell far below expectations.
The lady at check in had a dog running around and the room and had a horrible smell. Curtains looked like it had mold spreading across.
Not a great place, staff was friendly enough but it felt very shady as they request everyone’s IDs and take photos of them.
The front desk staff were amazing. But the room was not clean. Thrash left in the bins, stove was left on and caused room to be very warm. No toilet paper in the bathroom.
I was there for my mother‘s funeral. I needed just my own space for after events both times the front staff were kind and gracious, caring, loving, and very understanding.
Troy at the front desk was wonderful. Absolutely the best front desk employee I have ever encountered and I am a seasoned traveler and hotel guest. I would come back just for that kind of service.