我专门订了一间轮椅可进入的房间，我们开车 4 个小时，当我们到达那里时，我想是她的名字 Charlotte 说她不知道发生了什么，我 2 周前预订的，现在她给了我最差的房间和走廊尽头最差的位置，
致电 ******* 客户服务。他们退还了我的 $
感谢 ******* 及其支持团队
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酒店回复: Dear Marisol,We sincerely apologize for the frustration and inconvenience you experienced during your stay. Providing excellent customer service and maintaining clean, comfortable accommodations are our top priorities, and we regret that we did not meet your expectations. We understand how disappointing it must have been to not receive the accessible room you specifically reserved, especially after such a long drive. Your feedback is extremely valuable, and we will address these concerns with our team to improve both service and training. We appreciate you bringing this to our attention and truly hope you will consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
酒店回复: Dear Chet,Thank you for sharing your experience. We are glad you found the location, parking, and overall condition of the hotel to your liking. However, we sincerely apologize for the concerns with the bathroom and will ensure our team addresses these maintenance and cleanliness issues. We also understand your feedback regarding breakfast and will take it into consideration for future improvements. Your insights are valuable, and we appreciate your patience. We hope to have the opportunity to provide you with an even better stay in the future.Sincerely,Hotel Management
酒店回复: Dear Jennifer,Thank you for your feedback. It’s disappointing to hear that your experience did not meet expectations. Cleanliness and guest comfort are taken seriously, and your concerns about the bathroom and amenities will be reviewed. The grab-and-go breakfast and fitness center offerings are designed for convenience, but we understand they may not suit everyone’s needs. Your input is valuable and will be considered for future improvements. We appreciate your taking the time to share your experience.Sincerely,Hotel Management
4.0分
其他
原文
翻译提供方：Google
不错的酒店。干净整洁，员工友好。唯一的问题是，有一扇窗户锁不上，而我的房间在一楼。
5.0分
其他
原文
翻译提供方：Google
良好的服务
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酒店回复: Dear Guest,Thank you for being our guest and for taking the time to review your experience at Extended Stay America. We’re delighted you were pleased with the attentive service during your visit. Guest satisfaction is our top priority, and your kind feedback encourages our team to continue providing memorable stays. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
5.0分
家庭亲子
原文
翻译提供方：Google
一切都很好
5.0分
情侣出游
原文
翻译提供方：Google
都很棒
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酒店回复: Dear Aura,Thank you for the terrific review of Extended Stay America. We're thrilled to know your stay was everything you hoped for, from the comfort of your room to the overall atmosphere. Our team works hard to provide a pleasant and seamless experience, and it's always rewarding to hear when guests leave happy. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
房间设施齐全环境优美
这个地方很棒，没什么问题，唯一要说的就是冰箱顶部有灰尘。上面灰尘很多。
房间有小厨房，但是没有厨具，找前台也没有。
WiFi不稳定，时断时续。
没有早餐，只有咖啡和几块蛋糕。
客户服务极其糟糕，这个人不想在这里工作，或者他们给她的报酬很低，
柜台人员没有与人打交道的经验，请🙏打扫这些房间，打扫设施，
并对他们进行良好的培训，让他们知道如何与人交谈，让他们感到舒适，我们支付你的工资，却没有访问，
这个地方完全是浪费，与应用程序不同，显示漂亮的房间，但事实并非如此，
我专门订了一间轮椅可进入的房间，我们开车 4 个小时，当我们到达那里时，我想是她的名字 Charlotte 说她不知道发生了什么，我 2 周前预订的，现在她给了我最差的房间和走廊尽头最差的位置，
致电 ******* 客户服务。他们退还了我的 $
感谢 ******* 及其支持团队
就在 Parkway 旁边，停车位充足，建筑和房间状况良好，但我房间的浴缸很脏，浴缸地板上沾满污垢，嵌缝处开裂发霉，淋浴间的墙壁油漆剥落开裂。反正我也不打算洗澡，所以这没什么大不了的。此外，早餐包括燕麦片和 Nutri-Grain 谷物棒。除此之外，酒店很干净，我的房间里有厨房，是个过夜的好地方。
酒店已经过时了，浴室肮脏发霉，厨房没有必需品，没有洗漱用品，外带早餐只有燕麦片，健身房只有 1 台跑步机和 1 台椭圆机。
不错的酒店。干净整洁，员工友好。唯一的问题是，有一扇窗户锁不上，而我的房间在一楼。
良好的服务
一切都很好
都很棒