There were a number of cockroaches. The staff was unhelpful. When I pressured them, I was offered a half night discount. Disgusting.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you experienced with our hotel staff and how you encountered the cockroaches. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
2.0分
其他
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There were 3 different colors of mold in the bathroom, the sprinkler was completely rusted, there were little holes chewed out around the baseboards from god knows what, and the shower wouldnt drain. Just left and didnt stay the night.
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酒店回复: Dear Esteemed Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I sincerely apologize that your stay fell short of your expectations due to the state of the shower drain and the worry of possible mold in the room. We take comments like this seriously and I’ll be sharing your feedback with staff in order to investigate your concern. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we are constantly working to improve and we hope you will consider staying with us again to see the positive changes we are making.Very truly yours,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
they got roaches and mice soon as I walked in it was 8 dead roaches on the ground & a mouse trap right in the corner
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the Red Roof Inn Syracuse. I was saddened to read that your stay fell short of your expectations due to the pest you encountered. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we are constantly working to improve and we hope you will consider staying with us again to see the positive changes we are making.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
其他
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Hotel was dirty. Had cockroaches, the tub was stained and looked like it had never been cleaned. The doors didn't work properly. The elevator was broken. To make it worse, there was a naked man and woman in a room with blinds wide open for everyone to see. We had kids with us and they saw them! Never staying in one of these hotels again!
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酒店回复: Thank you for your feedback we apologize for the inconvenience caused by us and other Guests
考虑到这是一家经济型酒店，我们对一切都心存感激。房间里有很重的异味，而且凌晨时分，房间里的火警警报突然响起，打扰了我们的睡眠。
房间宽敞、干净整洁，环境卫生良好，酒店设施可以，服务良好。
房间不干净，地板黏黏的，浴室有霉味，而且客房没有清洁服务。
我要了毛巾，等了好几个小时才拿到，不过前台那位女士人很好，帮了我很大的忙！
客户服务很棒，非常乐于助人。没什么可抱怨的。
1 晚 1 标准间 2 张双人床
酒店靠近机场，附近有一些餐厅（麦当劳、丹尼斯），距离沃尔玛 10 分钟车程。
免费停车，不提供早餐，但前台提供免费早晨咖啡。
快速欢迎，友好的工作人员。
不幸的是，房间不是很干净（床上用品上有很多痕迹，墙壁很脏等），肥皂和洗发水分配器是空的......
最糟糕的事情即将到来，敏感的灵魂们要忍住……我杀死的蟑螂数量在 15 时停止计算，房间里到处都是虫子……对于任何酒店来说都是不可接受的，无论是豪华酒店还是简单的汽车旅馆……房间是 315，我希望我们能采取必要的措施，以免其他客户再次发生这种情况……
床上用品很舒服（床上没有蟑螂，只有墙壁和家具上有蟑螂，幸运的是……）。
无线网络功能正常。
这不是我第一次访问红屋顶旅馆，但我对缺乏维护和卫生感到非常失望……
There were a number of cockroaches. The staff was unhelpful. When I pressured them, I was offered a half night discount. Disgusting.
There were 3 different colors of mold in the bathroom, the sprinkler was completely rusted, there were little holes chewed out around the baseboards from god knows what, and the shower wouldnt drain. Just left and didnt stay the night.
they got roaches and mice soon as I walked in it was 8 dead roaches on the ground & a mouse trap right in the corner
Hotel was dirty. Had cockroaches, the tub was stained and looked like it had never been cleaned. The doors didn't work properly. The elevator was broken. To make it worse, there was a naked man and woman in a room with blinds wide open for everyone to see. We had kids with us and they saw them! Never staying in one of these hotels again!