Upon walking there was a roll of toilet paper on the floor in the lobby , that should have been the first clue to run!!!! Total dump , there was hair and food in the beds, piss stains on the bedding and pull out couch. Sticky substance on the night stand, ramen noodle and a fork shoved in the couch. C*M stains all over the couch cushions ..just run !$!!! Will be calling for a refund
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酒店回复: Dear 868jessycak, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Syracuse. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience especially with the cleanliness of the room. We strive to provide a clean and comfortable environment for all our guests, and it's clear we failed you. Please accept my sincerest apologies for this experience. Your comments help us identify where we can do better, ensuring we provide the service you deserve at Red Roof. We thank you for your review and hope you’ll give us another chance to serve you better. Sincerely, Jane Red Roof Management RediResponse Specialist
1.0分
其他
its a ****** motel the room we had stayed, in was terrible the door did not shut all the way and it was very sketchy and scary
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酒店回复: Dear AlexzW56141Q, Thank you for taking the time to share your experience at Red Roof Inn Syracuse. We are sorry you had a less than satisfactory experience due to the condition of your room and the security concerns you experienced during your stay. This is definitely not the experience we want our guests to have. We are looking into everything you mentioned to ensure it does not happen again. Thank you for choosing Red Roof. We hope to have the opportunity to provide a more positive experience in the future. Sincerely, Viktor Red Roof Management RediResponse Specialist
1.0分
家庭亲子
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DON’T STAY HERE! If I could give 0 stars that would be an under statement. We booked through Tripadvisor and arrived to check in. After entering the room the smell was unbearable and it was an unsafe environment. Transient people in the parking lot and on the balcony. Loud music from the next room as well. I immediately went down to return the key and informed the staff that this was unacceptable. They hesitantly accepted my complaint and said a third party would refund my money. I just picked up an email from Tripadvisor that they will NOT be proceeding with the refund. Bad business, bad staff and terrible environment.
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酒店回复: Dear Diane M, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. We are very sorry to hear about your extremely disappointing experience and the issues you encountered upon arrival. We understand your frustration with the room conditions, the presence of unauthorized individuals, and the noise disturbance. We regret that the refund process has not been satisfactory. This is not the standard of experience we aim to provide. Your feedback is crucial to Red Roof, and we appreciate your comments as we work to improve our customer experience. We sincerely hope you'll give us the opportunity to give you a better experience on your next visit. Very truly yours, JM Red Roof Management RediResponse Specialist
1.0分
朋友出游
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Dirty room. dirty landscape. people digging thru trash. Bugs. Overall terrible would never book again. no coffee no vending machines. Over flowing trash bins. Terrible water pressure. Woulda rather showered at a rest stop than there. No soap.
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酒店回复: Dear Joseph D, Thank you for taking the time to tell us about your experience at the Red Roof Inn Syracuse. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of your room, the landscape, and the lack of essential amenities. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Very truly yours, Leah Red Roof Management RediResponse Specialist
1.0分
家庭亲子
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You have to read the review in the pics, it is too long for the character limit. Beware of this place. Check in: Nov 21, 2024 Check out: Nov 22, 2024 Room 125 First let me start by saying we have stayed at Red Roof Inns multiple times in Ohio and in other states. Our usual favorite is in Medina Ohio. The manager and their family is outstanding at customer service and we have never had any issues after many stays at that facility while visiting family. However this stay in NY was vastly different. We arrived approximately between 4 and 5 pm. The front desk clerk was not very friendly and did not take the time to get off her facetime call with a male to pay attention to our check in process. In fact, I would say her demeanor was rude. She was obviously annoyed that we were interrupting her personal call, and from what we overheard it was very personal. While she was processing our check in she had my husbands license and credit card in plain view of the person she had on the facetime call. That was unsettling at the very least. She gave us our keys and we went to our room. After unpacking the car to the sidewalk at our room in pouring rain, we discovered that neither of the keys worked. My husband walked back to the office and again, she was very annoyed for the interruption to her call yet again. She fussed with the keys and finally handed my husband one key and told him quite rudely that she could only give him one key as it was a master key and there was nothing she could do about it. He came back, we got into the room, now we are wet, wet shoes, wet suitcases, and now it is very annoying because there are no rugs or bathmats in the room to put on the floor to use as a rug and the floor was a mess, needless to say we could not even take our shoes off. I looked for a towel but discovered there was only one very small bath towel and one washcloth in the room. I was very annoyed at this point. I walked back to the office to request adequate towels for a 2-double bed room (thinking that at least 2 bath towels, 2 hand towels, and 2 washcloths should be there) I was a bit short with the clerk but at this point the situation is unacceptable. When I asked for towels and bathmats she rudely informed me (still on her facetime call) that "we don't have bathmats or extra towels" I replied that I was not asking for EXTRA towels, I was asking for adequate towels. She said again that they don't have extra, I told her that there was only one towel which was barely bigger than a hand towel and she said it is not her job, that she is not housekeeping, so I asked to speak with housekeeping and she said they were gone for the day. All this while still on her facetime call, with attitude stating to whoever she was face timing that "i'm about to lose my job" as she stood up and shoved her chair back against the wall and put her hand up saying that I was being rude and disrespectful and if I continued she would not serve me. I immediately apologized for m
9 / 15
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酒店回复: Dear Valued Guest, We are sorry to hear your recent experience at the Red Roof Inn Syracuse did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely, Kamaria Red Roof Management RediResponse Specialist
1.0分
其他
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Closed? Did I read closed? Beautiful!! I stayed here over the years and watched it degenerate into the hovel it became. It's been several years since I was here so I'm writing this post-mortem. I'll never understand why a property/franchise owner would not put a penny into maintenance. Zero effort all around. Also, while I'm ranting, shame on Red Roof Inn corporate and the Syracuse Department of Health for allowing this to happen. This skeevy excuse for a business should have been put to sleep long ago. To those who have stayed at this location the last few years, believe it or not, this place was once upon a time quite nice. P.S. I lied about the date above. The last time I was here was 2021. An absolute compost pile.
房间宽敞、干净整洁，环境卫生良好，酒店设施可以，服务良好。
考虑到这是一家经济型酒店，我们对一切都心存感激。房间里有很重的异味，而且凌晨时分，房间里的火警警报突然响起，打扰了我们的睡眠。
房间不干净，地板黏黏的，浴室有霉味，而且客房没有清洁服务。
客户服务很棒，非常乐于助人。没什么可抱怨的。
Upon walking there was a roll of toilet paper on the floor in the lobby , that should have been the first clue to run!!!! Total dump , there was hair and food in the beds, piss stains on the bedding and pull out couch. Sticky substance on the night stand, ramen noodle and a fork shoved in the couch. C*M stains all over the couch cushions ..just run !$!!! Will be calling for a refund
its a ****** motel the room we had stayed, in was terrible the door did not shut all the way and it was very sketchy and scary
DON’T STAY HERE! If I could give 0 stars that would be an under statement. We booked through Tripadvisor and arrived to check in. After entering the room the smell was unbearable and it was an unsafe environment. Transient people in the parking lot and on the balcony. Loud music from the next room as well. I immediately went down to return the key and informed the staff that this was unacceptable. They hesitantly accepted my complaint and said a third party would refund my money. I just picked up an email from Tripadvisor that they will NOT be proceeding with the refund. Bad business, bad staff and terrible environment.
Dirty room. dirty landscape. people digging thru trash. Bugs. Overall terrible would never book again. no coffee no vending machines. Over flowing trash bins. Terrible water pressure. Woulda rather showered at a rest stop than there. No soap.
You have to read the review in the pics, it is too long for the character limit. Beware of this place. Check in: Nov 21, 2024 Check out: Nov 22, 2024 Room 125 First let me start by saying we have stayed at Red Roof Inns multiple times in Ohio and in other states. Our usual favorite is in Medina Ohio. The manager and their family is outstanding at customer service and we have never had any issues after many stays at that facility while visiting family. However this stay in NY was vastly different. We arrived approximately between 4 and 5 pm. The front desk clerk was not very friendly and did not take the time to get off her facetime call with a male to pay attention to our check in process. In fact, I would say her demeanor was rude. She was obviously annoyed that we were interrupting her personal call, and from what we overheard it was very personal. While she was processing our check in she had my husbands license and credit card in plain view of the person she had on the facetime call. That was unsettling at the very least. She gave us our keys and we went to our room. After unpacking the car to the sidewalk at our room in pouring rain, we discovered that neither of the keys worked. My husband walked back to the office and again, she was very annoyed for the interruption to her call yet again. She fussed with the keys and finally handed my husband one key and told him quite rudely that she could only give him one key as it was a master key and there was nothing she could do about it. He came back, we got into the room, now we are wet, wet shoes, wet suitcases, and now it is very annoying because there are no rugs or bathmats in the room to put on the floor to use as a rug and the floor was a mess, needless to say we could not even take our shoes off. I looked for a towel but discovered there was only one very small bath towel and one washcloth in the room. I was very annoyed at this point. I walked back to the office to request adequate towels for a 2-double bed room (thinking that at least 2 bath towels, 2 hand towels, and 2 washcloths should be there) I was a bit short with the clerk but at this point the situation is unacceptable. When I asked for towels and bathmats she rudely informed me (still on her facetime call) that "we don't have bathmats or extra towels" I replied that I was not asking for EXTRA towels, I was asking for adequate towels. She said again that they don't have extra, I told her that there was only one towel which was barely bigger than a hand towel and she said it is not her job, that she is not housekeeping, so I asked to speak with housekeeping and she said they were gone for the day. All this while still on her facetime call, with attitude stating to whoever she was face timing that "i'm about to lose my job" as she stood up and shoved her chair back against the wall and put her hand up saying that I was being rude and disrespectful and if I continued she would not serve me. I immediately apologized for m
Closed? Did I read closed? Beautiful!! I stayed here over the years and watched it degenerate into the hovel it became. It's been several years since I was here so I'm writing this post-mortem. I'll never understand why a property/franchise owner would not put a penny into maintenance. Zero effort all around. Also, while I'm ranting, shame on Red Roof Inn corporate and the Syracuse Department of Health for allowing this to happen. This skeevy excuse for a business should have been put to sleep long ago. To those who have stayed at this location the last few years, believe it or not, this place was once upon a time quite nice. P.S. I lied about the date above. The last time I was here was 2021. An absolute compost pile.