酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear you found the property clean and modern, We're truly sorry for the many frustrations you experienced during your stay.It’s concerning to hear about the issues with the automatic doors, the broken closet door in your room, and the limited breakfast offerings. We also apologize for any confusion or inconvenience regarding your check-out receipt and our communication around third-party booking policies. These are all areas we take seriously, and your comments have been shared with our team for immediate review and correction.We aim to provide a smooth, welcoming experience for all our guests, and we regret that we didn’t meet that standard during your visit. We understand your decision and truly regret that we were not able to leave you with a more positive impression.

酒店回复: Thank you for your detailed feedback! We’re glad to hear you enjoyed the pool and that the AC made the room more comfortable on the second night. We’re sorry about the issues with the exhaust fan, dry air, and the mattress. Your comments about the fan and mattress rotation will be shared with the team to see if improvements can be made. We appreciate you letting us know, and we hope your next stay is even more comfortable!

酒店回复: Thank you for your honest feedback. We're truly sorry to hear that your experience did not align with your expectations, especially regarding our pet policy. We understand how frustrating it can be to encounter unexpected fees, and we regret that the pet fee and related policies were not made clearer prior to your arrival. We also apologize for the way your concerns were handled at the front desk and for the inconvenience of not receiving a printed receipt at checkout. Your comments have been shared with our team to help improve communication and service.We appreciate you bringing this to our attention and regret that we didn’t provide the welcoming, pet-friendly experience you were expecting.

酒店回复: Thank you for bringing this to our attention, and we;re truly sorry for the distress and confusion you experienced during your stay. What you’ve described is unacceptable, and we understand how frustrating and upsetting it must have been—especially having to deal with billing issues, a duplicate charge, and concern over your credit card security. That is not the experience we want for any of our guests.We appreciate your kind words about the front desk staff who helped resolve the situation. We will make sure she is recognized for her professionalism and honesty.Your experience should have been handled properly from the moment you presented your confirmation, and we apologize that it was not.Please know that guest trust and security are top priorities for us. Thank you again for your feedback—we take it very seriously and are committed to making this right.

酒店回复: Thank you for sharing your feedback. We’re very sorry to hear that your room felt incomplete and didn’t meet expectations, especially in a king suite where a comfortable and well-equipped space should be the standard. Missing furniture like a table and chair is not acceptable, and we understand how inconvenient that must have been—especially having to use the nightstand as a makeshift table.Your comments have been shared with our team so we can review the room setup and make the necessary improvements. We truly appreciate you bringing this to our attention and hope you’ll consider giving us another chance in the future to provide a better experience.

酒店回复: Thank you for your kind feedback! We’re delighted to hear you found our facilities well maintained.We look forward to welcoming you back soon!

酒店回复: We're so glad you enjoyed your stay! All of us look forward to having the pleasure of welcoming you back again the next time you are in our area.

酒店回复: Thank you for sharing your feedback. We apologize for the issues you experienced with the amenities, room condition, and breakfast. Your comments are important, and we will review them with our housekeeping, maintenance, and culinary teams to ensure improvements are made.We appreciate you bringing this to our attention and regret the inconvenience during your stay.

酒店回复: Thank you for sharing your feedback. We sincerely apologize that our breakfast offerings were not fully available during your visit and that the yogurt machine was not working. This is not the experience we aim to provide, and we understand how frustrating it must have been, especially in the morning.We will address these issues with our team to ensure that breakfast items are replenished promptly and all equipment is functioning properly. Your feedback helps us improve, and we hope to have the opportunity to provide a complete and satisfying breakfast experience on your next stay.