酒店回复: Thank you for taking the time to share your feedback. While we're glad to hear you found the property clean and modern, We're truly sorry for the many frustrations you experienced during your stay.It’s concerning to hear about the issues with the automatic doors, the broken closet door in your room, and the limited breakfast offerings. We also apologize for any confusion or inconvenience regarding your check-out receipt and our communication around third-party booking policies. These are all areas we take seriously, and your comments have been shared with our team for immediate review and correction.We aim to provide a smooth, welcoming experience for all our guests, and we regret that we didn’t meet that standard during your visit. We understand your decision and truly regret that we were not able to leave you with a more positive impression.
酒店回复: Thank you for your detailed feedback! We’re glad to hear you enjoyed the pool and that the AC made the room more comfortable on the second night. We’re sorry about the issues with the exhaust fan, dry air, and the mattress. Your comments about the fan and mattress rotation will be shared with the team to see if improvements can be made. We appreciate you letting us know, and we hope your next stay is even more comfortable!
酒店回复: Thank you for your honest feedback. We're truly sorry to hear that your experience did not align with your expectations, especially regarding our pet policy. We understand how frustrating it can be to encounter unexpected fees, and we regret that the pet fee and related policies were not made clearer prior to your arrival. We also apologize for the way your concerns were handled at the front desk and for the inconvenience of not receiving a printed receipt at checkout. Your comments have been shared with our team to help improve communication and service.We appreciate you bringing this to our attention and regret that we didn’t provide the welcoming, pet-friendly experience you were expecting.
酒店回复: Thank you for bringing this to our attention, and we;re truly sorry for the distress and confusion you experienced during your stay. What you’ve described is unacceptable, and we understand how frustrating and upsetting it must have been—especially having to deal with billing issues, a duplicate charge, and concern over your credit card security. That is not the experience we want for any of our guests.We appreciate your kind words about the front desk staff who helped resolve the situation. We will make sure she is recognized for her professionalism and honesty.Your experience should have been handled properly from the moment you presented your confirmation, and we apologize that it was not.Please know that guest trust and security are top priorities for us. Thank you again for your feedback—we take it very seriously and are committed to making this right.
酒店回复: Thank you for taking the time to share your experience, and we’re truly sorry to hear about the disappointing stay you encountered. What you described falls far below the standard of service and cleanliness we strive to provide.We sincerely apologize for the confusion and lack of clarity regarding the airport shuttle, as well as for the way your concerns were handled by our staff. Your experience with the room cleanliness, especially the presence of insects, is completely unacceptable and will be immediately brought to the attention of our housekeeping and maintenance teams.We understand how frustrating this must have been, especially after a long day of travel, and we deeply regret not addressing your concerns more appropriately in the moment. We appreciate your honest feedback, and we will be taking steps to ensure this kind of situation does not happen again.
酒店回复: Thank you for sharing your experience! We’re glad to hear that your check-in process went smoothly, and that the staff made a positive impression. We appreciate your feedback about the breakfast and will look into ways to improve variety and temperature. We’ll also address the smell in the elevator to ensure a more pleasant experience for future guests. We hope to welcome you back soon!
酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you encountered during your stay, and we completely understand your frustration. The water stains on the ceiling, stained sheets, and hard beds are certainly not up to the standard we aim to provide, and we sincerely apologize for that.Additionally, the situation with the blow dryers and the coffee availability is concerning, and we apologize for the inconvenience you and your family experienced. We strive to ensure that every guest has a comfortable and stress-free stay, and it seems we fell short in several areas during your visit.As for the confusion with the volleyball team’s booking, we deeply regret the last-minute changes to pricing and the contract. That is certainly not the level of service we want to provide to groups or individuals staying with us, and we can understand how this caused unnecessary stress for families who had to scramble for alternate accommodations.We will be sharing this feedback with our management team so we can address these issues and improve our guest experience moving forward. Your experience is not reflective of the service we aim to offer, and we hope we can make it right for future guests.
酒店回复: Thank you so much for your kind words! We’re delighted to hear that our friendly staff, clean rooms, and convenient location made your stay enjoyable. It’s great to know that you found the easy access to the highway and the Syracuse Fairgrounds helpful.We truly appreciate your recommendation and look forward to welcoming you back for another great stay in the future!
酒店回复: Thank you so much for your kind words! We’re thrilled to hear that your stay with us stood out as the best compared to other hotels during your tournament travels. Cleanliness, friendly staff, and a solid breakfast are all key to a great stay, and we’re so happy we could provide that for you. We hope to welcome you back again soon and wish you the best of luck with your future travels!
酒店干净现代。只有餐厅价格昂贵。所有自动门都坏了。酒店拒绝提供结账收据，尽管入住时已接受信用卡支付。酒店拒绝遵守 ******* 的规定。房间衣柜门坏了。自助早餐种类极少，质量很差。前台声称酒店已满，但员工却很少。绝对不推荐。
可以更好。
浴室的排气扇一直开着，没办法关掉。这会把冷空气通过暖气/空调系统吸入，第一天晚上暖气开得太频繁，导致空气变得干燥。我醒来时喉咙很干，眼睛也痒。第二天晚上，我们不得不用空调，房间感觉好多了。虽然这不是我睡过的最差的酒店床垫，但也差不多了。我觉得床垫需要转180度？泳池很棒。对大多数人来说有点凉，但我喜欢这样。
这家酒店宣传“允许携带宠物”，但实际上并非如此！入住时，我被告知每只宠物每晚需支付40美元的费用。我一直都带着宠物入住，但从未支付过如此高昂的费用。前台的女士随后告诉我，务必确保我的狗不叫，因为禁止吠叫！宠物费隐藏在广告的细则中。退房时，他们拒绝给我打印的收据。我不推荐住在这里。
前台的年轻女孩很棒。经理和那里的另一位女士正在搞诈骗。我通过 ******* 预订了 3 晚的房间。住了一晚后，我回到房间，发现钥匙不能用。我下楼，他们说我应该退房了。我说没有，并给他们看了我 ******* 的邮箱。他们敷衍了事地说只剩下一间房了，我慌了神，又付了两晚的钱。我说“你们的系统是不是出了问题”，我的手机仍然显示邮箱地址，让我打电话给 *******，这应该怎么办呢？但事实并非如此，我不得不打电话给 *******，他们说需要给他们打电话。最终他们打了电话，告诉我我是对的，我确实预订了三晚的房间。在被告知可以退款后，我的信用卡公司开始举报。所以我不得不取消我的卡并办理一张新卡。退房当天早上，他们留下了一笔费用，这样我就不能离开，除非付款。想从我这里多赚点钱。那天早上在那儿的女孩人很好，她告诉我电脑显示我的房间已经订了3晚，她不明白为什么他们让我只订2晚。她还说不明白为什么还要额外收费。她把一切都搞定了，我不用付那笔乱七八糟的费用就可以离开了。而且我不是唯一一个被骗的人。
由于这家酒店提供“机场接送”服务，我预订了一晚。入住后我立即询问了这项服务，一位名叫“G”的老太太非常粗鲁地告诉我，他们第二天早上没有机场接送服务。她告诉我，我应该在入住前24小时预订这项服务。我问她叫什么名字，她告诉我叫Sara，但她的名牌上却以“G”开头。房间内窗台上有两只死蟑螂，窗户外面有18到20只活蟑螂。我走到前台告诉他们，“G”只是看着我，既没有动，也没有回应。她没有派人来我的房间，也没有给我安排其他房间。绝对是我经历过的最糟糕的体验。
总体来说非常好
入住手续办理很便捷，员工服务热情周到。停车位充足。
靠近高速公路，环境安静。早餐丰盛，但略显平淡（三天里，有两天在酒店吃早餐，都是千篇一律的奶酪煎蛋卷和去皮香肠。两份早餐本来可以更热一些）。电梯里有一股怪味。
房间天花板上有水渍，床单上有污渍，床很硬。我房间里的吹风机坏了，我沿着走廊去了我哥哥的房间，他的吹风机也坏了，他们说没有多余的吹风机可以替换。咖啡只在早餐时间供应。
我侄子的排球队在游乐场参加比赛时预订了房间，但比赛前一天晚上，他们想向每个人额外收取90美元一晚的费用，并解除合同，所以最后一刻入住的家庭不得不另寻安排。
员工友好热情，乐于助人。房间和设施干净整洁。交通便利，可轻松前往高速公路和锡拉丘兹展览中心参加各种活动。推荐旅行入住。
我很喜欢Daniella's餐厅，虽然鞋子有点粘地。早餐没什么特别。
外面地上到处都是烟蒂，有点恶心。
我们参加过很多比赛，也住过类似的酒店。这家酒店是迄今为止最好的。干净整洁，员工友好，欧陆式早餐丰盛，价格实惠。