酒店回复: Hello Courtney,We appreciate you sharing your feedback with us and regret to hear that your stay did not meet your expectations. Cleanliness and comfort are priorities for us, and your comments have been noted for future improvements. We are glad you found the breakfast satisfactory, and we hope you may consider visiting us again in the future to experience a better stay. Thank you for your insights.
3.0分
其他
原文
翻译提供方：Google
优点：员工友好，有热水浴缸，房间干净。价格实惠。提供热早餐，但食物一般。
缺点：泳池区没有毛巾。泳池很小，所以很拥挤。泳池区非常滑，部分区域远离泳池壁，因此很危险。
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酒店回复: Hello Aaron,Thank you for your feedback. We're glad to hear you enjoyed our friendly staff and clean rooms, as well as our affordable rates and hot breakfast options. Your concerns regarding the pool area and safety will be shared with management for review. We appreciate you taking the time to share your experience, as guest insights help us improve.
酒店回复: Hello Scott,Thank you for sharing your thoughts about your recent stay. We appreciate your feedback regarding the upkeep and amenities, as we strive to enhance our guests' experiences. It's great to hear you found the beds comfortable. Your comments on the breakfast and pool capacity will be considered for future improvements to better accommodate our guests. We hope you had a pleasant time overall during your visit and can find it in your heart to give us another chance.
2.0分
商务出差
原文
翻译提供方：Google
额外付了延迟退房费。被告知下午5点前可以退房。工作人员敲我的门，基本上就是让我下午2点就退房。
不会再来了。永远都不会。
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酒店回复: Dear Guest,Thank you for sharing your experience. It's important to us that our guests feel respected and comfortable during their stay. We take your feedback seriously and will ensure that it is discussed with our team to improve our service going forward. We appreciate your feedback, and we're sorry to learn that your stay did not meet your expectations. We wish you all the best in your future travels.
2.0分
其他
原文
翻译提供方：Google
我们不得不换房间，因为地板没吸尘，上面还有呕吐物。没有空调，水不热，几乎是温的。热水浴缸也不热。
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酒店回复: Hello Krystal,Thank you for your feedback regarding your recent stay. We apologize for the inconveniences you experienced, including room cleanliness and temperature issues. Your comments have been noted and will be shared with our team to ensure we continually improve our services. We appreciate you taking the time to share your experience, as it helps us better serve our guests in the future.
1.0分
其他
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Not Family Friendly
Not a family friendly place. Hotel hot tub full of grown men blasting music and drinking until over an after the pool area was supposed to close. Just when we thought things were quieting down, the room next to us started blasting music along with loud “moaning” and yelling “oh @&$!” from midnight until 4:30am. Lots of shady characters hanging around in the parking lot at night too. I should have read other reviews first. Writing this on 2 hrs of sleep!
3.0分
其他
Great location near Indiana Dunes park. We wanted inexpensive accommodations and got what we paid for.
3.0分
其他
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Last min trip to the Dunes, friendly and easy parking and checkin. You know the hotel is clean, due to powerful cleaner smell in lobby, elevator and hallways. Room air-conditioning made a loud noise all night(sounded like bearings in motor). Other than that, nice clean place to stop for the night. I would return, and recommend.
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酒店回复: Hello Ralph,Thank you for your feedback! We're glad to hear you enjoyed the friendly service, easy parking, and cleanliness of the hotel. We appreciate your comments regarding the air-conditioning noise; we will certainly pass along your observations for further evaluation. We look forward to welcoming you back on your next visit and are thrilled you would recommend us!
5.0分
家庭亲子
The staff of the hotel did an amazing job. Our mini vacation was stress free thanks in no small part to the Comfort Inn staff. We plan to visit again.
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酒店回复: Hello Cindy,Thank you for taking the time to share your positive feedback. We're thrilled to hear that our staff contributed to a stress-free mini vacation and that you plan to visit again. Your kind words will be shared with the team, as they strive to provide excellent service. We look forward to welcoming you back for another enjoyable stay in the future!
浴室部分区域有点陈旧，早餐也不是特别好。缺少健康的选择，而且一次性餐具对环境来说太糟糕了。不过地理位置非常好，房间也很大很干净。
我和我的家人（包括孩子）一起住在这里，浴室很脏，地毯也很脏，整个房间都散发着臭味。泳池冷得刺骨，冷到我们甚至没法游泳。整个房间弥漫着各种空气清新剂的浓重气味。早餐还行，但整个餐厅的地板都黏糊糊的。我再也不会住了。
优点：员工友好，有热水浴缸，房间干净。价格实惠。提供热早餐，但食物一般。
缺点：泳池区没有毛巾。泳池很小，所以很拥挤。泳池区非常滑，部分区域远离泳池壁，因此很危险。
他们忽略了细节。酒店的维护很差，早餐乏味，酒店里弥漫着*********的味道，还有辛辣食物的味道。泳池里人太多了，我们都没游过。不过床还挺舒服的。
额外付了延迟退房费。被告知下午5点前可以退房。工作人员敲我的门，基本上就是让我下午2点就退房。
不会再来了。永远都不会。
我们不得不换房间，因为地板没吸尘，上面还有呕吐物。没有空调，水不热，几乎是温的。热水浴缸也不热。
Not Family Friendly
Not a family friendly place. Hotel hot tub full of grown men blasting music and drinking until over an after the pool area was supposed to close. Just when we thought things were quieting down, the room next to us started blasting music along with loud “moaning” and yelling “oh @&$!” from midnight until 4:30am. Lots of shady characters hanging around in the parking lot at night too. I should have read other reviews first. Writing this on 2 hrs of sleep!
Great location near Indiana Dunes park. We wanted inexpensive accommodations and got what we paid for.
Last min trip to the Dunes, friendly and easy parking and checkin. You know the hotel is clean, due to powerful cleaner smell in lobby, elevator and hallways. Room air-conditioning made a loud noise all night(sounded like bearings in motor). Other than that, nice clean place to stop for the night. I would return, and recommend.
The staff of the hotel did an amazing job. Our mini vacation was stress free thanks in no small part to the Comfort Inn staff. We plan to visit again.