酒店回复: Hello Brian, Thank you for your feedback. We appreciate you taking the time to share your experience. Each comment allows us to improve our services and better serve our guests in the future. If you would like to discuss your stay further or provide more details, please feel free to reach out to management directly. Your input is valuable, and we hope to welcome you back in the future.
2.0分
朋友出游
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While this hotel looks good from the outside and in the pictures, the interior tells a different story. If you've heard the saying, putting lipstick on a pig, this accurately describes this hotel. The lobby and elevator remind you of entering a correctional facility. The floor we were on was under renovation which is fine, but the rooms where renovations had been completed, left much to be desired. Old hollow doors had just been painted over, the tub faucet was very difficult to figure out how to turn on, and the TV would not play video on any channels, just a spinning wheel of death. The breakfast was mediocre in quality although the lady working the breakfast was a rockstar and the lone bright spot in our experience. When I tried to explain the issue about the TV to the front desk person, it was obvious he couldn't understand the King's English very well so I left it as is. I will say the beds were clean and slept ok.It worked for a one-night stay but would not stay more than that.
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酒店回复: Hello Robert,Thank you for sharing your candid feedback regarding your recent stay. We appreciate your compliments about the cleanliness of the beds and our breakfast staff. Your insights about the interior and amenities are important to us, and we will certainly take them into consideration for our ongoing improvements. We hope you found some enjoyable aspects during your brief visit and wish you all the best on your future travels.
1.0分
家庭亲子
Much repair needed in the room.
Room was very small.
It was under renovation however no signage or communication was shared about it.
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酒店回复: Hello Adrianne,Thank you for your feedback regarding your recent stay. We're currently working on improvements throughout the hotel and appreciate your understanding as we undergo renovations. We strive to communicate any updates effectively, and your input regarding signage will be taken into consideration for future stays. We value your insights and hope to provide a better experience next time.
2.0分
其他
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This hotel was terrible. The lock on our door was broken, breakfast ******, it lacked cleanliness and the towels were extremely dingy! We asked for more washcloths as we only had one when we checked in and we were given hand towels. The towels were also old and extremely dingy. This was a terrible hotel and we will not be back. Should really be classified as a motel.
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酒店回复: Hello Kamil,We appreciate you taking the time to share your feedback regarding your recent stay. Your comments regarding the door lock, breakfast quality, cleanliness, and towel condition are noted. We continuously strive to provide a positive experience and your insights will help us in our ongoing efforts for improvement. Thank you for your input, and we hope you find accommodations that better meet your expectations in the future.
5.0分
其他
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Staff is always very very friendly!!! Breakfast is great!!!! Rooms are recently remodeled!!!! We love staying here!!!! Close to the interstate and dining options!!!! Great value as well!!!
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酒店回复: Hello Ethan,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our friendly staff, breakfast, and the recent updates to our rooms. It's wonderful that our location was convenient for you. We look forward to welcoming you back on your next visit!
1.0分
其他
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The room was small and had a strong, unpleasant odor. The staff were rude. The housekeeping is rude and they are peeping in the peephole hole knocking on the door, and keep asking if you are checking out the bathroom had mold on the ceiling the towels were nasty still had hair from someone else on them my daughter got bitten by a bug never book here again they overcharge for an accidental fee and overcharge for a pet fee didn't want to give me back my accidental dee
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酒店回复: Hello Donella, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
4.0分
商务出差
Happy staff make the difference. Very helpful and hospitable. Night desk very alert and helpful.
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酒店回复: Hello Ernest,Thank you for sharing your positive experience regarding our staff's helpfulness and hospitality. It’s great to hear that our night desk team made a positive impression during your stay. We are proud of our team's commitment to providing excellent service and will be sure to convey your kind words to them. Your feedback motivates us to maintain high standards for our guests. We hope to welcome you back in the future!
2.0分
家庭亲子
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Sweet buddy Chr*st should have been a statue to greet us because the lobby got us higher than Jay and Silent Bob with a contact high. As I walked down the hallway to our room I wondered why I trusted my sister’s husband’s suggestion, by the time I got into our room and used the bathroom, I was cringing as if I was in a seedy gas station bathroom. By the time I was checking the bedding for bedbugs, my sister was knocking on the door to confide she was also questioning her husband’s standards in hotels. Apparently he had stayed there before and it has severely gone downhill since then. We left for dinner with dry mouth and the munchies, thankful the linens were at least clean. We took the exit at the far right of the building, hoping to avoid the purple haze of the lobby, but no luck in avoiding it there either. We meet in Birmingham as often as we can and I can say without a doubt that we won’t stay at this establishment again.
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酒店回复: Hello Heather,Thank you for sharing your experience with us. We appreciate your feedback regarding the lobby ambiance and room conditions, as guest satisfaction is extremely important. It's unfortunate to hear that your stay did not meet your expectations, and we hope that you find a more suitable accommodation for your future visits. Safe travels ahead as you continue to meet in Birmingham.
一切都很好。服务非常棒，房间也很干净！
当我进入大楼办理入住手续时，整栋楼都散发着一股臭味。晚上我试图入睡，但几乎整个时间都能闻到香烟味，而且我经常被烟味吵醒，因为我不抽烟。管道很差。我洗澡时浴缸堵住了。我刷牙时水槽堵住了，那家酒店简直是一场灾难。如果华美达知道那家酒店的情况如此，我敢肯定他们会把建筑商的名字从酒店中除名。
好的
While this hotel looks good from the outside and in the pictures, the interior tells a different story. If you've heard the saying, putting lipstick on a pig, this accurately describes this hotel. The lobby and elevator remind you of entering a correctional facility. The floor we were on was under renovation which is fine, but the rooms where renovations had been completed, left much to be desired. Old hollow doors had just been painted over, the tub faucet was very difficult to figure out how to turn on, and the TV would not play video on any channels, just a spinning wheel of death. The breakfast was mediocre in quality although the lady working the breakfast was a rockstar and the lone bright spot in our experience. When I tried to explain the issue about the TV to the front desk person, it was obvious he couldn't understand the King's English very well so I left it as is. I will say the beds were clean and slept ok.It worked for a one-night stay but would not stay more than that.
Much repair needed in the room.
Room was very small.
It was under renovation however no signage or communication was shared about it.
This hotel was terrible. The lock on our door was broken, breakfast ******, it lacked cleanliness and the towels were extremely dingy! We asked for more washcloths as we only had one when we checked in and we were given hand towels. The towels were also old and extremely dingy. This was a terrible hotel and we will not be back. Should really be classified as a motel.
Staff is always very very friendly!!! Breakfast is great!!!! Rooms are recently remodeled!!!! We love staying here!!!! Close to the interstate and dining options!!!! Great value as well!!!
The room was small and had a strong, unpleasant odor. The staff were rude. The housekeeping is rude and they are peeping in the peephole hole knocking on the door, and keep asking if you are checking out the bathroom had mold on the ceiling the towels were nasty still had hair from someone else on them my daughter got bitten by a bug never book here again they overcharge for an accidental fee and overcharge for a pet fee didn't want to give me back my accidental dee
Happy staff make the difference. Very helpful and hospitable. Night desk very alert and helpful.
Sweet buddy Chr*st should have been a statue to greet us because the lobby got us higher than Jay and Silent Bob with a contact high. As I walked down the hallway to our room I wondered why I trusted my sister’s husband’s suggestion, by the time I got into our room and used the bathroom, I was cringing as if I was in a seedy gas station bathroom. By the time I was checking the bedding for bedbugs, my sister was knocking on the door to confide she was also questioning her husband’s standards in hotels. Apparently he had stayed there before and it has severely gone downhill since then. We left for dinner with dry mouth and the munchies, thankful the linens were at least clean. We took the exit at the far right of the building, hoping to avoid the purple haze of the lobby, but no luck in avoiding it there either. We meet in Birmingham as often as we can and I can say without a doubt that we won’t stay at this establishment again.