酒店回复: Dear Akosua,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SPARTANBURG - ASHEVILLE HIGHWAY. At Red Roof we appreciate your 3/5 score. We are happy to know that the check-in process was pretty easy, you had friendly, polite staff and the amenities of the room was in good working condition. However, regarding your comment of the condition of the property and the repairs and maintenance you describe is needed. This will be taken into consideration. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
酒店回复: Dear Ronnie,Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the HOMETOWNE STUDIOS SPARTANBURG - ASHEVILLE HIGHWAY especially regarding the cleanliness. I do apologize for any issues highlighted that hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,OshaneRed Roof ManagementRediResponse Specialist
3.0分
其他
原文
翻译提供方：Google
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酒店回复: Hello James,The staff at the HomeTowne Studios Spartanburg - Asheville Highway and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRediResponse Specialist
1.0分
商务出差
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The room was INFESTED WITH COCKROACHES. they were EVERYWHERE and I couldn't switch rooms because thebstaff only worked 11-7pm. I couldn't sleep. After the 30th roach I killed, I stop taking photos and cried
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酒店回复: Dear Respected Traveler,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Spartanburg - Asheville Highway. I was saddened to read that your stay fell short of your expectations due to the roaches you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,ErikaRed Roof Management RediResponse Specialist
1.0分
商务出差
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Not what it looks like online!! Room looked like nobody cleaned it for weeks, roaches like we were in the projects!! Just plain out nasty, I checked out the next day and paid for 4 days! The entire property needs to be pressure washed! Nobody wants to sleep in filth!
3.0分
其他
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Smelly and drippy.
The kitchen sink had a rapid drip and filled a 12 ounce cup in a matter of minutes. Despite multiple attempts to stop the drip, it continued all night. To stop the noise, a cup was placed in the sink and when it filled up the noise stopped and we were able to sleep.
The room also smelt heavily of cigarette smoke. Despite lots of FABREEZE on the sheets and pillows, the smell was strong and we were never able to cover it up.
Overall the room was clean and usable, but needed some LOVE for sure.
1.0分
情侣出游
Worst place ever left after 3 nights and had paid for 7 . Even with the no refunds
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酒店回复: Dear Esteemed Guest, Thank you for taking the time to tell us about your experience at the HomeTowne Studios Spartanburg - Asheville Highway. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the situation you experienced regarding with your stay. I will certainly bring this to the property’s attention in an effort to address your concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Very truly yours,ReysheRed Roof Management RediResponse Specialist
这个地方非常干净。我选的是比较便宜的房间，床睡起来不太舒服。我的建议是多花7美元，睡个好觉吧。
非常干净安静，适合家庭
这次住宿体验很棒
房子状况很糟糕，需要大量维修和保养。
房间没有打扫，地板上有各种颗粒。不过，冰箱和炉子都工作正常，入住手续很简单，工作人员非常友好和礼貌！
这家酒店曾经是一家全国连锁酒店的一部分。多年来，其基础设施遭受了严重破坏。虽然房间很干净，但我发现厨房里没有以前这家酒店必备的烹饪和餐具。
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The room was INFESTED WITH COCKROACHES. they were EVERYWHERE and I couldn't switch rooms because thebstaff only worked 11-7pm. I couldn't sleep. After the 30th roach I killed, I stop taking photos and cried
Not what it looks like online!! Room looked like nobody cleaned it for weeks, roaches like we were in the projects!! Just plain out nasty, I checked out the next day and paid for 4 days! The entire property needs to be pressure washed! Nobody wants to sleep in filth!
Smelly and drippy.
The kitchen sink had a rapid drip and filled a 12 ounce cup in a matter of minutes. Despite multiple attempts to stop the drip, it continued all night. To stop the noise, a cup was placed in the sink and when it filled up the noise stopped and we were able to sleep.
The room also smelt heavily of cigarette smoke. Despite lots of FABREEZE on the sheets and pillows, the smell was strong and we were never able to cover it up.
Overall the room was clean and usable, but needed some LOVE for sure.
Worst place ever left after 3 nights and had paid for 7 . Even with the no refunds