Room dirty. Toilet ran. Blind didn’t work. Refrigerator broken. One elevator out of commission. Other elevator intermittently did not close or open
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酒店回复: Thank you for your feedback. We fell short of our standards, and that's unacceptable. All issues from housekeeping to maintenance are being addressed. We apologize for the inconvenience and hope to restore your trust in the future. And again thank you so much for your feedback.
3.0分
其他
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The room faced the interstate, so it was very noisy. The curtains were sheer. There were food crumbs under the nightstand.
Staff was friendly. The breakfast was fresh, with a few options.
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酒店回复: Thank you for your feedback. We're addressing the noise and cleanliness issues immediately. It's great to hear that our staff was friendly and the breakfast met your expectations. We'll ensure a better experience next time.
1.0分
其他
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Lousy food. Sour milk.
Shabby bathroom.
Probably 5 percent occupied, but given a room that looked directly on the roof of the hotel entry blocking view with 90 percent shingles. Directly looking down from the window was the roofs gutter.
If this was a Best Western Plus I’d hate to stay at a plain ol’ Best Western.
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酒店回复: Thank you for your feedback. Your experience falls below our operational standards, and we take these concerns very seriously. We will address the issues immediately.
1.0分
其他
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My experience was extremely disappointing. The room was never cleaned despite my raising the issue twice; each time, I was told it would be addressed, but nothing changed. On our final night, we were given washcloths and towels along with a plastic bag to collect our own garbage, which was unacceptable. The reason provided for this poor service was that they were short-staffed. Additionally, only one elevator was operational, forcing us to walk up to the fourth floor several times. I have submitted a formal complaint to their headquarters and am currently awaiting a response. I also attempted to upload photos of the room but was unable to do so.
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酒店回复: I apologize for the inconveniences you experienced during your stay. We deeply regret that we fell short of your expectations. Your feedback is important to us, and we're working to improve.
一家干净、现代又舒适的酒店。除了墙壁有点薄。通过 Trip.com 预订价格很划算，免费早餐也不错。
酒店位置不错，就在大路边上，前台服务人员很粗鲁，很没礼貌，样子很奇怪，男不男女不女的。店内环境还不错，早餐就还是老样子，没什么特别的。
酒店人手不足，无法提供足够的客房清洁服务，所以我们不得不主动索要洗发水、护发素和毛巾，入住期间只享受过一次清洁服务。早餐也低于平均水平，面包和百吉饼都不新鲜。除非价格非常优惠，否则我不会考虑再次入住。
不错，但没有电梯旁的房间
一切都很棒）
清洁
Room dirty. Toilet ran. Blind didn’t work. Refrigerator broken. One elevator out of commission. Other elevator intermittently did not close or open
The room faced the interstate, so it was very noisy. The curtains were sheer. There were food crumbs under the nightstand.
Staff was friendly. The breakfast was fresh, with a few options.
Lousy food. Sour milk.
Shabby bathroom.
Probably 5 percent occupied, but given a room that looked directly on the roof of the hotel entry blocking view with 90 percent shingles. Directly looking down from the window was the roofs gutter.
If this was a Best Western Plus I’d hate to stay at a plain ol’ Best Western.
My experience was extremely disappointing. The room was never cleaned despite my raising the issue twice; each time, I was told it would be addressed, but nothing changed. On our final night, we were given washcloths and towels along with a plastic bag to collect our own garbage, which was unacceptable. The reason provided for this poor service was that they were short-staffed. Additionally, only one elevator was operational, forcing us to walk up to the fourth floor several times. I have submitted a formal complaint to their headquarters and am currently awaiting a response. I also attempted to upload photos of the room but was unable to do so.