酒店回复: Dear Jennifer, Thank you for selecting Extended Stay America. We are glad you enjoyed your time here and appreciate sharing the positive highlights. However, we are sorry for the housekeeping issues you encountered in your suite. Your comments are being shared with our concerned team to review and take action. It was a pleasure hosting your visit, and we hope to welcome you back soon! Sincerely,Hotel Management
5.0分
商务出差
原文
翻译提供方：Google
我很享受我的住宿
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酒店回复: Dear Daphne, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you're enjoying your stay with us! Your satisfaction is our top priority, and we're delighted that you're having a positive experience. If you need anything or have any questions, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope you continue to have a wonderful time during your visit.Sincerely,Hotel Management
3.0分
家庭亲子
The room felt very unclean. Stained carpet, odd smell, chunks of stuff on the wall in the kitchen. The bed was alright and the bathroom was acceptably clean.
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酒店回复: Dear Grant, We sincerely apologize for the issues you encountered during your stay. The concerns you mentioned regarding cleanliness, odor, and the condition of the kitchen are not reflective of the standards we aim to maintain, and we regret the inconvenience this caused. We appreciate your acknowledgment of the bathroom and bed, and have shared your feedback with our housekeeping and maintenance teams to ensure improvements are made. Your comments are invaluable in helping us enhance the guest experience, and we hope you will consider staying with us again in the future, allowing us to provide a cleaner, more comfortable, and enjoyable visit.Sincerely,Hotel Management
1.0分
其他
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The property is outdated and not very clean. It’s a nonsmoking property but there were burns on the furniture and bathtub plus the odor. The furniture in the room was filthy to the point we didn’t want to sit on it. The microwave was rusted and filthy to the point we didn’t want to use it as well. Horrible experience
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酒店回复: Dear Alisha, Thank you for taking the time to share your feedback. We are genuinely sorry that the condition of your room and the overall environment fell far below expectations. Guest comfort and cleanliness are top priorities, and it is clear we did not meet these standards during your stay. Please know your comments have been shared with our team to ensure immediate attention and corrective actions are taken. We sincerely apologize for the inconvenience caused and hope you consider giving us another opportunity in the future to provide a cleaner, more comfortable, and welcoming experience that better reflects the quality we strive to maintain.Sincerely,Hotel Management
5.0分
其他
My room was clean, and everything was so nice I loved it ….. I did an early checkout late check in and I wouldn’t want it any other way.
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酒店回复: Dear Enid, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with our team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon!Sincerely,Hotel Management
3.0分
商务出差
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No sidewalks in the area so its difficult to get around. The inside of the room was worn, the counter in the kitchenette was delaminating and the popcorn ceiling in the bathroom was separating from the ceiling. Additionally there was no remote for the TV in the room.
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酒店回复: Dear John, Thank you for sharing your feedback with us. We appreciate your recognition of any positive aspects of your stay, and we sincerely apologize for the inconveniences you encountered with the room and its amenities. Your observations are important and will help guide our efforts to maintain and enhance the quality of our accommodations. We are committed to making improvements and hope you will consider giving us another opportunity in the future to provide a more comfortable and seamless experience.Sincerely,Hotel Management
1.0分
其他
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This place was gross. A lot of hair on the bathroom floor. Hair in the towels. Shower drain was nasty broken off, laying on the tub’s edge. Stated it slept 4 people. The pull out sofa was a twin love seat. No rollaway beds to make up for the fact 4 people couldn’t sleep there.
他们提供即取即走的早餐。毛巾给得很充足，而且会主动询问你是否还需要其他东西，服务很周到。
起初我并不欣赏这种欢迎。我们被要求等 35 分钟才给我们房间，但房间还没有准备好。 地板很脏。早餐不是其中之一。刚包装好的咖啡和松饼
我的整体住宿体验非常好。酒店周围的区域可以使用更多的照明，但除此之外，总的来说，这是一次愉快的住宿。我想说前台工作人员很棒而且非常友善。
禁烟房间仍然有烟味。地板看起来好像在最后一位客人之后没有打扫过。水槽内部边缘结了一层看起来像干彗星的东西。我对价格的期望要高得多。至少前台的女士很友善，乐于助人，床单很干净，我感到很安全。
我很享受我的住宿
The room felt very unclean. Stained carpet, odd smell, chunks of stuff on the wall in the kitchen. The bed was alright and the bathroom was acceptably clean.
The property is outdated and not very clean. It’s a nonsmoking property but there were burns on the furniture and bathtub plus the odor. The furniture in the room was filthy to the point we didn’t want to sit on it. The microwave was rusted and filthy to the point we didn’t want to use it as well. Horrible experience
My room was clean, and everything was so nice I loved it ….. I did an early checkout late check in and I wouldn’t want it any other way.
No sidewalks in the area so its difficult to get around. The inside of the room was worn, the counter in the kitchenette was delaminating and the popcorn ceiling in the bathroom was separating from the ceiling. Additionally there was no remote for the TV in the room.
This place was gross. A lot of hair on the bathroom floor. Hair in the towels. Shower drain was nasty broken off, laying on the tub’s edge. Stated it slept 4 people. The pull out sofa was a twin love seat. No rollaway beds to make up for the fact 4 people couldn’t sleep there.