酒店回复: Dear Daphne, It was a pleasure to read your fantastic review of Extended Stay America. We're thrilled to hear that you're enjoying your stay with us! Your satisfaction is our top priority, and we're delighted that you're having a positive experience. If you need anything or have any questions, please don't hesitate to reach out to our team. Thank you for choosing to stay with us, and we hope you continue to have a wonderful time during your visit.Sincerely,Hotel Management
5.0分
其他
The rate was fees able for our budget. The kitchen was convenient given it was Thanksgiving. Lastly, we was spacious for our extended family.
1.0分
商务出差
展开
when I reached the hotel yesterday I checked in and the room was completely messy and in an unacceptable condition. So I contacted my agent today and I asked and tell him that I would not like to stay in the hotel and he checked me out but I had still stuff in the room. So this night I came to that hotel to pick up my stuff. First of all I would not able to access the door and secondly they told me there was nothing in the room. They have cleaned up the room and they have taken everything away what I left in the room and they told me maybe there was something in the room but maybe the cleaning woman had thrown it away.
I called the police and they wrote a report.
Do not book the hotel
展开
酒店回复: Dear Michael, We are truly sorry to hear about your experience and understand how disappointing this situation must have been. Your feedback is very important to us, and we have shared your concerns with our team to ensure they are adequately addressed. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a more positive experience in the future.Sincerely,Hotel Management
1.0分
其他
展开
Room had bed bugs and a hole in the wall that allowed insects to crawl into the room. Management refused to come to the room and called police to have me escorted from the property, but they came to the room as I was leaving with an exterminator.
展开
酒店回复: Dear Guest, We are truly sorry to hear about the experience you described and understand how distressing that situation must have been. The comfort and well-being of our guests are of the utmost importance to us, and we take concerns like yours very seriously. Our property undergoes regular pest control treatments, and whenever an issue is reported, an immediate inspection and appropriate treatment are needed. While we regret that the situation escalated to involve local authorities, we sincerely appreciate you bringing this matter to our attention so it can be properly addressed. We hope you will consider giving us another opportunity to provide a cleaner and more comfortable stay in the future.Sincerely,Hotel Management
4.0分
情侣出游
For a budget motel it’s not bad. Staff is good. Too many stairs though & breakfast is basically coffee & instant oatmeal.
他们提供即取即走的早餐。毛巾给得很充足，而且会主动询问你是否还需要其他东西，服务很周到。
非常干净，员工也很友好。我们住在这里是因为我儿子要做手术，而酒店离医院很近。
床虱！过去六年我每次来这个城市都会住在这里，但是新的管理层根本不在乎。
起初我并不欣赏这种欢迎。我们被要求等 35 分钟才给我们房间，但房间还没有准备好。 地板很脏。早餐不是其中之一。刚包装好的咖啡和松饼
我的整体住宿体验非常好。酒店周围的区域可以使用更多的照明，但除此之外，总的来说，这是一次愉快的住宿。我想说前台工作人员很棒而且非常友善。
我很享受我的住宿
The rate was fees able for our budget. The kitchen was convenient given it was Thanksgiving. Lastly, we was spacious for our extended family.
when I reached the hotel yesterday I checked in and the room was completely messy and in an unacceptable condition. So I contacted my agent today and I asked and tell him that I would not like to stay in the hotel and he checked me out but I had still stuff in the room. So this night I came to that hotel to pick up my stuff. First of all I would not able to access the door and secondly they told me there was nothing in the room. They have cleaned up the room and they have taken everything away what I left in the room and they told me maybe there was something in the room but maybe the cleaning woman had thrown it away.
I called the police and they wrote a report.
Do not book the hotel
Room had bed bugs and a hole in the wall that allowed insects to crawl into the room. Management refused to come to the room and called police to have me escorted from the property, but they came to the room as I was leaving with an exterminator.
For a budget motel it’s not bad. Staff is good. Too many stairs though & breakfast is basically coffee & instant oatmeal.