酒店回复: Your feedback is extremely valuable to us as we continually strive to improve our services.It is disappointing to learn that you were unhappy with your experience, and we sincerely apologize for any inconvenience caused.We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay. Sincerely,Ashokan MadhavanGeneral Manager
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Your willingness to share your recent experience is deeply appreciated. Your input means a lot to us and encourages our team to keep delivering excellent service.Positive feedback like yours assures us that we are meeting our commitment to guest satisfaction.We believe there is no excuse for anything less than complete guest satisfaction, and your comments reinforce our dedication to this standard.We look forward to serving you again soon.Sincerely,Ashokan MadhavanGeneral Manager
5.0分
其他
原文
翻译提供方：Google
谢谢
2.0分
其他
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Check in was smooth. Clerk was pleasant. Sheets were clean but there were cigarette burns in the bedspread. TV did not work. Everything else was extremely worn out. Hallway carpeting was filthy.
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酒店回复: Thank you for taking the time to bring your concern to our attention. Your feedback is extremely valuable to us as we continually strive to improve our services.It is disappointing to learn that you were unhappy with your experience, and we sincerely apologize for any inconvenience caused.We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay.Sincerely,Ashokan MadhavanGeneral Manager
4.0分
其他
Room was clean, staff was very friendly. I had an uneventful stay. No problems, no surprises, all good.
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酒店回复: We are delighted to learn that you are happy with our services and facilities. Your willingness to share your recent experience is deeply appreciated. Your input means a lot to us and encourages our team to keep delivering excellent service.Positive feedback like yours assures us that we are meeting our commitment to guest satisfaction.We believe there is no excuse for anything less than complete guest satisfaction, and your comments reinforce our dedication to this standard.We look forward to serving you again soon.Sincerely,Ashokan MadhavanGeneral Manager
1.0分
其他
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Room was not clean blanket had cigarette holes in it window had no screen and the faucet in the bathroom had aluminum foil on it because it was busted the shower water did not get hot . Ordered a queen size bed got a full very uncomfortable for me and my husband as he is 6ft 2 inches tall we had no room in the bed to move around and the pillows were not pillows they were throw pillows . Police presence around 1 am to about 2 am . And I ended up with some type of bite on my arm and hand. The worst experience ever.. would not recommend to anyone.
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酒店回复: Thank you for taking the time to bring your concern to our attention. Your feedback is extremely valuable to us as we continually strive to improve our services.It is disappointing to learn that you were unhappy with your experience, and we sincerely apologize for any inconvenience caused.We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay. Sincerely,Ashokan MadhavanGeneral Manager
1.0分
家庭亲子
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Would not recommend. The facilities were very dirty and in poor condition. The carpets were stained and had bad odors. Even though my room was non-smoking, there was a smoke odor throughout the floor. The room was dusty, as if it hadn’t been cleaned in a while. Positive: A friendly woman staff member assisted me during check-in and check-out.
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酒店回复: We are concerned about the issues you raised during your recent stay with us. Thank you for taking the time to bring this matter to our attention. Your feedback is extremely valuable to us as we continually strive to improve our services.Each evening, we accommodate many guests, and our principal goal is to provide dependable service at a reasonable price. It is disappointing to learn that you were unhappy with your experience, and I sincerely apologize for any inconvenience caused.A hotel is defined by the quality of service it provides for its guests. Our success is measured by how our guests evaluate our services and facilities. We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay.Once again, thank you for sharing your concerns with us. There is no excuse for anything less than complete guest satisfaction. We look forward to the opportunity to serve you again soon.Sincerely,Ashokan MadhavanGeneral Manager
2.0分
商务出差
Just generally dirty. Didn’t want to touch the carpet and holes in mattress cover. Bathroom ok but room and hallways dirty.
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酒店回复: Thank you for taking the time to bring your concern to our attention. Your feedback is extremely valuable to us as we continually strive to improve our services.It is disappointing to learn that you were unhappy with your experience, and we sincerely apologize for any inconvenience caused.We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay. Sincerely,Ashokan MadhavanGeneral Manager
2.0分
家庭亲子
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Very noisy hallways. You can hear people coming and going down the hallways inside your room. Beds were uncomfortable. Pillows were awful. No elevator. Black mold in the bathroom.
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酒店回复: Thank you for taking the time to bring your concern to our attention. Your feedback is extremely valuable to us as we continually strive to improve our services.It is disappointing to learn that you were unhappy with your experience, and we sincerely apologize for any inconvenience caused.We genuinely appreciate your willingness to share your recent experience, as it helps us to better serve all our guests.Please be assured that the issues you have raised have been addressed, and appropriate corrective action has been taken. We are committed to ensuring that our guests have a comfortable and satisfying stay.Once again, thank you for sharing your concerns with us. Sincerely,Ashokan MadhavanGeneral Manager
4.0分
其他
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If you have a pet going for surgery in Pattersonville, this motel is a convenient, pet-friendly place to stay. Request first floor if your pet is going for TPLO surgery. The Staff is great, the place is clean, our room was comfortable with fridge and microwave. Very reasonably priced, especially with AAA discount.
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酒店回复: We are delighted to learn that you are happy with our services and facilities. Your willingness to share your recent experience is deeply appreciated. Your input means a lot to us and encourages our team to keep delivering excellent service.Positive feedback like yours assures us that we are meeting our commitment to guest satisfaction.We believe there is no excuse for anything less than complete guest satisfaction, and your comments reinforce our dedication to this standard.We look forward to serving you again soon.Sincerely,Ashokan MadhavanGeneral Manager
它看起来状况很糟糕，不干净，椅子又脏又坏，水槽排水要花很长时间，我绝对不会再回到这个地方。
好的
谢谢
Check in was smooth. Clerk was pleasant. Sheets were clean but there were cigarette burns in the bedspread. TV did not work. Everything else was extremely worn out. Hallway carpeting was filthy.
Room was clean, staff was very friendly. I had an uneventful stay. No problems, no surprises, all good.
Room was not clean blanket had cigarette holes in it window had no screen and the faucet in the bathroom had aluminum foil on it because it was busted the shower water did not get hot . Ordered a queen size bed got a full very uncomfortable for me and my husband as he is 6ft 2 inches tall we had no room in the bed to move around and the pillows were not pillows they were throw pillows . Police presence around 1 am to about 2 am . And I ended up with some type of bite on my arm and hand. The worst experience ever.. would not recommend to anyone.
Would not recommend. The facilities were very dirty and in poor condition. The carpets were stained and had bad odors. Even though my room was non-smoking, there was a smoke odor throughout the floor. The room was dusty, as if it hadn’t been cleaned in a while. Positive: A friendly woman staff member assisted me during check-in and check-out.
Just generally dirty. Didn’t want to touch the carpet and holes in mattress cover. Bathroom ok but room and hallways dirty.
Very noisy hallways. You can hear people coming and going down the hallways inside your room. Beds were uncomfortable. Pillows were awful. No elevator. Black mold in the bathroom.
If you have a pet going for surgery in Pattersonville, this motel is a convenient, pet-friendly place to stay. Request first floor if your pet is going for TPLO surgery. The Staff is great, the place is clean, our room was comfortable with fridge and microwave. Very reasonably priced, especially with AAA discount.