Hotel is not as pictured. No breakfast or elevator as listed. No pool as picture. Sofa bed had chewed arm down to wood in two locations. It was difficult to open, slides on laminate floor. The mattress pad was stained. Had to ask for bedding, blanket and towels. Unhinged door on tv cabinet. Room was worn down, esp shower, and felt very dirty. No kitchen supplies. Only good things were TV worked and people were nice but challenge to communicate with. Rating should be no more than a 2.
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酒店回复: Dear Guest, We sincerely apologize for the discrepancies between your expectations and your experience. We regret the condition of the room and furnishings, as well as the lack of listed amenities during your stay. Your comments regarding cleanliness, missing kitchen supplies, and maintenance issues are being taken seriously and shared with our team for immediate review and improvement. We are also actively working to update our property images and listings for better accuracy. We appreciate your kind words about our staff and hope you’ll give us a chance to provide a much-improved stay in the future. Sincerely, Hotel Management
3.0分
其他
Room was clean, ac worked well. Bed was ok but not great. Basically no service from staff.
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酒店回复: Dear Michael, Thank you for sharing your feedback. We are glad to hear that your room was clean, comfortable, and that the air conditioning met your needs. However, we apologize for the lack of support from our team, as this clearly impacted your overall experience. Your comments have been shared with our staff to help improve service and responsiveness. We value your insights and hope you will consider giving us another opportunity in the future, allowing us to provide a more attentive, satisfying, and enjoyable stay.Sincerely,Hotel Management
2.0分
商务出差
Looks nice from the outside, but the inside needs complete renovation. Sinks are old curtain rods are rusted, refrigerator is rusted etc.
they can do better.
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酒店回复: Dear Resson,Thank you for taking the time to share your impressions with us. We are pleased to know you found the exterior appearance inviting, though we regret that the condition of the interior did not meet your expectations. Please accept our apologies for the disappointment you experienced. Your comments are important and will guide future improvements. We hope you will allow us another opportunity to provide a more comfortable and enjoyable visit on a future stay.Sincerely,Hotel Management
2.0分
情侣出游
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Got there ti check in around 1030 pm and couldn't get into the lobby. Had to call and have someone come let us in. Then was met with a deposit that was never mentioned anywhere when booking the room. No one was available to check us out when we were ready to leave. Dirty refrigerator. Microwave didnt work. No toiletries.
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酒店回复: Dear Brian,Thank you for sharing your experience. We apologize for the inconveniences you encountered during your stay, including the delayed check-in, the unexpected deposit, and the condition of the in-room amenities. This is not the level of service or cleanliness we aim to provide. Your feedback will be shared with our team so that we can address these concerns and ensure better communication and preparation for our future guests. We appreciate you bringing this to our attention and regret that your stay did not meet expectations.Sincerely,Management Team
5.0分
商务出差
Staff really, went above and beyond to make sure my needs for my room was met. Very professional, great customer service skills.
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酒店回复: Dear Julie,Thank you for sharing your feedback. We’re delighted to hear our staff went above and beyond to ensure your needs were met. Your kind words about their professionalism and customer service mean a lot. We look forward to welcoming you back soon.Best Regards,Management Team
4.0分
其他
Decent Enough
The room was good for the price. Only thing i didn’t like were the stained towels and wash cloths. Would book again if im in the area.
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酒店回复: Dear Tierra,Thank you for sharing your experience. We’re glad you found the room good for the price and appreciate your feedback regarding the towels and washcloths. We’ll address this to improve for future stays and look forward to welcoming you back.Best regardsManagement Team
2.0分
其他
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Dishes are not included
The floors were filthy, the tub was dirty, and you would have a thought that it would have dishes because it had a full kitchen, but know you have to pay for that ..
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酒店回复: Dear Jackie, Thank you for your feedback and for being our guest. We are glad you took the time to share your thoughts, and we sincerely apologize for the condition of your suite and any confusion regarding amenities. Your comments have been shared with our team to help improve the overall guest experience. We value your input and hope you’ll consider staying with us again so we may provide a more pleasant and welcoming visit.Sincerely,Hotel Management
2.0分
其他
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Would not stay there again.
The room didn't have any trash cans, one of the 2 towels had holes and the info card said there is a fee to exchange towels, there were no cups in the bathroom, only one small bar of soap and there was no shampoo. Every hotel I have ever stayed in had trash cans, decent towels, cups, shampoo, shower soap and other amenities.
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酒店回复: Dear Paul, We sincerely apologize for the lack of basic amenities and the condition of the towels during your stay. We understand how important these details are to ensure a comfortable visit. While some items are available upon request to help reduce waste, we recognize the need to clearly communicate this to our guests. Your comments have been shared with our team to improve both our amenities and guest communication. We appreciate you bringing these issues to our attention and hope to welcome you back for a much more comfortable and well-equipped stay in the future.Sincerely,Hotel Management
还可以，我不喜欢房间门对外面的那种motel，觉得不安全，这个不是
走廊里的味道太浓了。他们用来掩盖气味的香精简直糟透了。还有，有一天晚上我吃完晚饭回来，发现空调漏水了。水都流到床底下和房间的另一边了。经理过来清理了积水，也处理了空调问题。当时已经很晚了，我实在不想再折腾了。我不会再回来了。
Hotel is not as pictured. No breakfast or elevator as listed. No pool as picture. Sofa bed had chewed arm down to wood in two locations. It was difficult to open, slides on laminate floor. The mattress pad was stained. Had to ask for bedding, blanket and towels. Unhinged door on tv cabinet. Room was worn down, esp shower, and felt very dirty. No kitchen supplies. Only good things were TV worked and people were nice but challenge to communicate with. Rating should be no more than a 2.
Room was clean, ac worked well. Bed was ok but not great. Basically no service from staff.
Looks nice from the outside, but the inside needs complete renovation. Sinks are old curtain rods are rusted, refrigerator is rusted etc.
they can do better.
Got there ti check in around 1030 pm and couldn't get into the lobby. Had to call and have someone come let us in. Then was met with a deposit that was never mentioned anywhere when booking the room. No one was available to check us out when we were ready to leave. Dirty refrigerator. Microwave didnt work. No toiletries.
Staff really, went above and beyond to make sure my needs for my room was met. Very professional, great customer service skills.
Decent Enough
The room was good for the price. Only thing i didn’t like were the stained towels and wash cloths. Would book again if im in the area.
Dishes are not included
The floors were filthy, the tub was dirty, and you would have a thought that it would have dishes because it had a full kitchen, but know you have to pay for that ..
Would not stay there again.
The room didn't have any trash cans, one of the 2 towels had holes and the info card said there is a fee to exchange towels, there were no cups in the bathroom, only one small bar of soap and there was no shampoo. Every hotel I have ever stayed in had trash cans, decent towels, cups, shampoo, shower soap and other amenities.