酒店回复: Hola Andres,Gracias por la estadía y los agradables comentarios.Es bueno saber que tuvo una experiencia satisfactoria.Es un privilegio para nosotros tener invitados como usted.Esperamos su próxima visita.Atentamente,Gerente del hotel.
5.0分
其他
原文
翻译提供方：Google
伟大的
展开
酒店回复: Dear Guest,Thanks for the stay and great feedback. It is encouraging. We feel proud when we get such reviews and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
1.0分
其他
展开
When I arrived, the clerk said he couldn't find my reservation and wanted to charge me directly for the room (at a higher rate) I insisted that I had already paid for the room and after a ten minute search on his computer, he finally found my reservation.
The room was OK, but there was no bathmat when I took a shower, and the towels were laid on a rusty rack that had once been chromed but had lost much of its chrome and left rust on the towels. There was no shampoo or conditioner, just watered down soap. I needed to charge my phone and I had to check three outlets to find one that would work. Breakfast consisted of stale muffins.
展开
酒店回复: Dear Gerald,We sincerely apologise for the issues you encountered during your stay. The reservation mix-up, lack of bathmat, rust on the towel rack, missing toiletries, and issues with the outlets are not the experience we want to provide. We appreciate you bringing these concerns to our attention, and we will address them with our team to ensure improvements are made. Thank you for your feedback. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
其他
展开
The property was clean and the room was adequate size. They advertised breakfast, only continental very limited. No iron in room, toiletries were absent. Bathroom fan very noisy. Sink faucet sprayed water at its base. No elevator. Vending machine was known by the propieter to be broke but no sign on it. Propieter would not refund money lost. Not the quality of Wyndham property
展开
酒店回复: Dear Guest,We are glad to hear the property was clean and the room was a good size. We sincerely apologize for the issues you experienced, including the limited breakfast, missing amenities, and maintenance concerns. Your comments about the bathroom fan, sink faucet, and vending machine are important and will be shared with the team for immediate attention. We understand your expectations from a Wyndham property and are sorry we fell short. We hope to improve for future guests.Sincerely, Hotel Manager
3.0分
商务出差
展开
I couldn’t get access the room with the key with out receiving assistance from the desk clerk due to key card being damaged. When suggesting a new card I was told to just slide it slowly for access (it didn’t work). The rooms air conditioner wouldn’t fully cool the room. The side door was broken and people could come in through that door at will; at any time. Breakfast was nonexistent, and refrigerator was broken inside of room.
展开
酒店回复: Dear Wyneishia,We sincerely apologise for the issues you encountered during your stay. It’s unacceptable that your key card didn’t work properly, and we understand how frustrating that must have been. Additionally, the air conditioning, broken door, and refrigerator concerns are not the standard we strive to uphold. Your feedback is valuable, and we will address these issues with our team to ensure better service and functionality in the future. We truly appreciate your input and hope to provide you with a better experience next time.Sincerely, Hotel Manager
2.0分
家庭亲子
Noise all night long of doors slamming and people coming and going. Didn’t feel like a safe area
展开
酒店回复: Dear Anita,Thank you for sharing your experience. We apologise for the disturbances and that you did not feel completely comfortable during your stay. Your feedback is important and will be shared with our team as we work on improving both the environment and the overall guest experience. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
展开
The room was old & dingy. I could never connect to the internet. Phone on the nitestand was not working. No Blow Dryer. Continental Breakfast was a joke.. dry ceral, really. And Wyndham has there name linked to this hotel chain 🙄
Apparently when booking thru ******* to save $$$ on your room they set aside the oldest dingest room for ******* customers.
I did not take pictures but should have.
展开
酒店回复: Dear Connie,Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations. The condition of the room, lack of amenities, and poor breakfast selection are not reflective of the standards we aim to provide. We also apologise for the inconvenience with the internet and phone. Your feedback is important and will be shared with the team for immediate review. We appreciate your comments and hope for the chance to offer a much-improved stay in the future.Sincerely, Hotel Manager
1.0分
其他
展开
CAUTION - DO NOT STAY HERE!!
Dirty, stinky, sticky, old. Bedcovers were torn in several places, pillows were stained, sink and faucet were not cleaned, found used towel hanging in bathroom, floors were so sticky you could hear it with every step taken. Outlet in vanity was smashed in and unusable. Room smelled stale, smoky. Had to get room key cards exchanged /reprogrammed twice on first night, and one of them stopped working on second day. DO NOT stay here.
展开
酒店回复: Dear Alva,We sincerely apologise for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness, room condition, and key card problems are concerning, and this is not the standard we aim to provide. Your feedback will be shared with our team to ensure immediate improvements are made. We hope you will consider giving us another chance to provide you with a better experience in the future.Sincerely, Hotel Manager
5.0分
其他
展开
Very clean, great bedding, safe location
We came for Festival International and needed a place to land at night. This was perfect: clean, safe, new mattresses, good pillows, good coffee and a continental breakfast. We loved that it had wood laminate vs carpet, The refrigerator was big enough for all the drinks we brought. 10/10 we’ll stay here again. Zero complaints.
展开
酒店回复: Dear Anthony,Thank you for your wonderful feedback! We're delighted to hear that our hotel was the perfect place for your stay during the Festival International. It's great to know that you appreciated the cleanliness, comfort, and amenities we offer, including the refrigerator and coffee. We look forward to welcoming you back for your next visit!Sincerely, Hotel Manager
1.0分
家庭亲子
Rooms smelled of smoke, electrical outlets did not work, shower head had mold, and mildew. Property is gross, do not recommend booking.
展开
酒店回复: Dear Guest,Thank you for sharing your feedback. We sincerely apologise for the issues you encountered during your stay. The concerns regarding the smoke smell, electrical outlets, and shower cleanliness are unacceptable, and we will take immediate action to address these matters. We appreciate you bringing them to our attention as we strive to improve the overall guest experience. We hope you will consider giving us another chance in the future.Sincerely, Hotel Manager
出色的。
各方面都很优秀。
伟大的
When I arrived, the clerk said he couldn't find my reservation and wanted to charge me directly for the room (at a higher rate) I insisted that I had already paid for the room and after a ten minute search on his computer, he finally found my reservation.
The room was OK, but there was no bathmat when I took a shower, and the towels were laid on a rusty rack that had once been chromed but had lost much of its chrome and left rust on the towels. There was no shampoo or conditioner, just watered down soap. I needed to charge my phone and I had to check three outlets to find one that would work. Breakfast consisted of stale muffins.
The property was clean and the room was adequate size. They advertised breakfast, only continental very limited. No iron in room, toiletries were absent. Bathroom fan very noisy. Sink faucet sprayed water at its base. No elevator. Vending machine was known by the propieter to be broke but no sign on it. Propieter would not refund money lost. Not the quality of Wyndham property
I couldn’t get access the room with the key with out receiving assistance from the desk clerk due to key card being damaged. When suggesting a new card I was told to just slide it slowly for access (it didn’t work). The rooms air conditioner wouldn’t fully cool the room. The side door was broken and people could come in through that door at will; at any time. Breakfast was nonexistent, and refrigerator was broken inside of room.
Noise all night long of doors slamming and people coming and going. Didn’t feel like a safe area
The room was old & dingy. I could never connect to the internet. Phone on the nitestand was not working. No Blow Dryer. Continental Breakfast was a joke.. dry ceral, really. And Wyndham has there name linked to this hotel chain 🙄
Apparently when booking thru ******* to save $$$ on your room they set aside the oldest dingest room for ******* customers.
I did not take pictures but should have.
CAUTION - DO NOT STAY HERE!!
Dirty, stinky, sticky, old. Bedcovers were torn in several places, pillows were stained, sink and faucet were not cleaned, found used towel hanging in bathroom, floors were so sticky you could hear it with every step taken. Outlet in vanity was smashed in and unusable. Room smelled stale, smoky. Had to get room key cards exchanged /reprogrammed twice on first night, and one of them stopped working on second day. DO NOT stay here.
Very clean, great bedding, safe location
We came for Festival International and needed a place to land at night. This was perfect: clean, safe, new mattresses, good pillows, good coffee and a continental breakfast. We loved that it had wood laminate vs carpet, The refrigerator was big enough for all the drinks we brought. 10/10 we’ll stay here again. Zero complaints.
Rooms smelled of smoke, electrical outlets did not work, shower head had mold, and mildew. Property is gross, do not recommend booking.