酒店回复: Hello Makoto,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
4.0分
商务出差
原文
翻译提供方：Google
浴缸的排水管被堵塞了。
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酒店回复: Thank you for choosing Comfort Suites for your recent visit to our area. We apologize that you had difficulities with the tub. Next time you visit, and if an issue arises, please inform us so that we may have the opportunity to take care of it. We look forward to your next visit.
4.0分
其他
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Great and quiet place
The place was exact what we needed. Only thing to mention is the breakfast was not as much as I thought it be. Other than that I will continue to go here if I'm in that area again.
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酒店回复: Hello Desmond,Thank you for your feedback. We're glad to hear that the hotel met your needs and that you plan to return. Your comments regarding the breakfast experience will be noted for our management team to consider for future improvements. We look forward to welcoming you back on your next visit!
2.0分
家庭亲子
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I read reviews prior to booking. My recent stay at this hotel was unfortunately not as comfortable as I had hoped. While the staff were polite the room itself was disappointing. The overall cleanliness did not meet expectations, with noticeable dust and a stale odor that made it hard to relax.
The traffic noise could be heard inside the room was as if I was standing outside; that’s how loud & distinct it was. Moved from one room to another and it was just as bad.
Housekeeping would not come everyday to tidy up the room or refresh linen due to short staff.
For the rate charged, I anticipated a more comfortable and well-maintained room. With improvements in housekeeping and room maintenance, the property could offer a much better guest experience.
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酒店回复: Hello Sir, Thank you for sharing your feedback. We are pleased to know that the staff was polite and accommodating. However, we regret to learn that your overall stay did not meet your expectations. Cleanlines and comfort are very important to us, and we apologize if your room did not reflect the high standards we strive to maintain. As mentioned at check-in, housekeeping service is not provided for shorter stays, though we are always happy to deliver fresh linens, amenities, or provide service upon request. While you did request a room change due to the noise, we did not receive notice of an issue regarding odors or cleanliness concerns during your time with us. Please know that we been made aware, our team would have addressed these matters immediately to make your stay more comfortable. We also regret that the room change did not provide the improvement you hoped for. Your comments have been shared with our housekeeping and maintenance teams for review, as we remain committed to enhancing the experience for all of our guests. We appreciate your candid feedback and hope you might consider giving us another opportunity to provide you with the comfortable and enjoyable stay you expected. Sincerely, Comfort Suites Management
3.0分
家庭亲子
the room was not ready to received guest. non smoking room was smelly and funky, had to relocate. Not happy with the experience.
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酒店回复: Hi Jesse,Thank you for taking the time to share your feedback. We understand how important it is for a room to feel fresh, clean, and fully prepared upon arrival. Your comments about the condition of the non smoking room and the need to relocate have been noted, and we are reviewing this with our housekeeping team to ensure readiness standards are consistently met. We want every guest to feel comfortable from the start, and your input will help us improve this process.
5.0分
其他
Excellent
Staff was excellent, they even let me park my motorcycle under the main entrance as there was a chance of rain the night we stayed
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酒店回复: Hi James,Thank you for your wonderful feedback. We are so glad to hear that our team took good care of you and went the extra mile to make sure your motorcycle was safe from the rain. It is great to know that their service made your stay even more enjoyable. We appreciate you choosing to stay at Comfort Suites Pell City and hope to welcome you back in the future for another great experience!
5.0分
商务出差
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Overnight Stay - AMAZING!
The check in process was quick and easy! The room was clean and had plenty of room with all of the amenities as advertised. The staff were professional and friendly. The breakfast was amazing!
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酒店回复: Hello Kevin,Thank you for sharing your positive experience! We're thrilled to hear that you found the check-in process efficient, enjoyed the cleanliness and spaciousness of your room, and appreciated our staff's professionalism. It's also wonderful to know that you loved the breakfast we offer. Your feedback will surely motivate our team to continue providing excellent service. We hope to welcome you back on your next visit!
5.0分
其他
Great overnight stay
Very clean room and comfortable bed. We appreciated that we could walk to nearby restaurants.
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酒店回复: Hello Shelly, We’re delighted to hear that you enjoyed the cleanliness and comfort of your room, as well as the convenient location to local dining options. Your feedback is important to us, and we're glad that you were able to make the most of your stay. We hope to welcome you back for another enjoyable experience in the future!
5.0分
其他
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Our weekend away
Very comfortable room.
Excellent and accommodating staff.
Breakfast was delicious with plenty of variety.
We will recommend hotel to family and friends.
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酒店回复: Hello James,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the comfort of your room, the attentive service of our staff, and the variety of our breakfast offerings. Recommendations from our guests mean a lot to us, and we appreciate you sharing your experience. We look forward to welcoming you and your family and friends in the future for another memorable stay!
5.0分
家庭亲子
Friendly staff. Just off the interstate and restaurants and Walmart close. Clean rooms and cold ac
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酒店回复: Hello Patti,Thank you for your positive feedback! We're glad you enjoyed the friendly service, convenient location, and cleanliness of our rooms. Your insights about the nearby amenities are valuable for other guests who may be considering a stay with us. We appreciate your comments and hope to welcome you back for another visit in the future.
缺点是早餐只有一种酸奶，而且没有可以方便外带的纸杯蛋糕。
浴缸的排水管被堵塞了。
Great and quiet place
The place was exact what we needed. Only thing to mention is the breakfast was not as much as I thought it be. Other than that I will continue to go here if I'm in that area again.
I read reviews prior to booking. My recent stay at this hotel was unfortunately not as comfortable as I had hoped. While the staff were polite the room itself was disappointing. The overall cleanliness did not meet expectations, with noticeable dust and a stale odor that made it hard to relax.
The traffic noise could be heard inside the room was as if I was standing outside; that’s how loud & distinct it was. Moved from one room to another and it was just as bad.
Housekeeping would not come everyday to tidy up the room or refresh linen due to short staff.
For the rate charged, I anticipated a more comfortable and well-maintained room. With improvements in housekeeping and room maintenance, the property could offer a much better guest experience.
the room was not ready to received guest. non smoking room was smelly and funky, had to relocate. Not happy with the experience.
Excellent
Staff was excellent, they even let me park my motorcycle under the main entrance as there was a chance of rain the night we stayed
Overnight Stay - AMAZING!
The check in process was quick and easy! The room was clean and had plenty of room with all of the amenities as advertised. The staff were professional and friendly. The breakfast was amazing!
Great overnight stay
Very clean room and comfortable bed. We appreciated that we could walk to nearby restaurants.
Our weekend away
Very comfortable room.
Excellent and accommodating staff.
Breakfast was delicious with plenty of variety.
We will recommend hotel to family and friends.
Friendly staff. Just off the interstate and restaurants and Walmart close. Clean rooms and cold ac