酒店回复: Hello Makoto,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.
4.0分
商务出差
原文
翻译提供方：Google
浴缸的排水管被堵塞了。
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酒店回复: Thank you for choosing Comfort Suites for your recent visit to our area. We apologize that you had difficulities with the tub. Next time you visit, and if an issue arises, please inform us so that we may have the opportunity to take care of it. We look forward to your next visit.
3.0分
家庭亲子
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The staff is excellent; the room was pretty average. Hard to get a good night's sleep with all the traffic around the hotel, including I-20. The worst was the washdown coffee and breakfast.
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that our staff made a positive impression and provided excellent service during your stay. Your comments about the room, surrounding traffic, and breakfast have been shared with our team to review opportunities for improvement. We understand the importance of a restful stay and a satisfying breakfast experience. Your feedback helps us evaluate ways to enhance comfort, room amenities, and dining options for future guests. Once again, we appreciate you choosing to stay at Comfort Suites Pell City and hope to have the chance to welcome you back in the future.
5.0分
商务出差
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The best all around. Third time staying and honestly, a place where you can actually rest. I was wondering if they keep those amazing beds and YES !! There’s a few other options around but I’ll keep choosing this one! Nice staff, great conditions, clean and spacious rooms and affordable rates.
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酒店回复: Thank you so much for your continued trust and loyalty. We’re thrilled to hear that your third stay was just as satisfying as the previous ones and that our beds, staff, and room quality continue to meet your expectations. It’s wonderful to know that you find our property a reliable and comfortable place to rest. Your kind words truly motivate our team to keep delivering great experiences for our guests. We appreciate you choosing at Comfort Suites Pell City with us and hope to welcome you back in the future for another great experience!
5.0分
商务出差
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Clean room, safe area, pleasant staff, coffee all day. Bed was very uncomfortable but for a few hours sleep on the road it was fine i guess. Just tossed & turned all night. Definitely needs replacing tho.
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酒店回复: Hi Leigh Ann,Thank you for sharing your detailed feedback. We’re pleased to hear that you enjoyed the cleanliness of your room, the safety of the area, the friendliness of our staff, and the convenience of having coffee available throughout the day. Your comments about the bed comfort have been noted, and our team will review this to ensure that future guests enjoy a better night’s rest. We appreciate your honesty and are glad that our hotel provided a convenient and pleasant stop during your travels. We look forward to welcoming you back and continuing to improve your experience with us.
4.0分
其他
It was clean and convenient! The towels were a really nice quality one would appreciate. The bed was really comfortable.
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酒店回复: Hi Terinda,Thank you for sharing your experience. We’re pleased to know that you found your stay clean and convenient, and that you appreciated the quality of our towels and the comfort of the bed. We always aim to provide thoughtful touches that make our guests feel relaxed and cared for. We look forward to welcoming you back for another comfortable and enjoyable stay.
5.0分
情侣出游
convenient location. Great room. Quiet. Nice staff. Clean. free and convenient parking.
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酒店回复: Thank you for sharing your feedback! We’re delighted to hear that you enjoyed our convenient location, great room, and quiet environment. It’s wonderful to know that our staff made a positive impression, and that you found the property clean with free and convenient parking. Our team works hard to ensure every aspect of your stay is comfortable and enjoyable, and your kind words are greatly appreciated. We appreciate you choosing to stay at Comfort Suites Pell City and hope to welcome you back in the future for another great experience!
4.0分
家庭亲子
The sofa bed mattress needs to be replaced and the tub drain stopper needed repair.
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酒店回复: Hello Jean,Thank you for your feedback regarding the sofa bed mattress and the tub drain stopper. We appreciate you bringing these concerns to our attention, as they are invaluable for our ongoing efforts to maintain and improve our facilities. We will ensure that this information is passed on to our management team for further review and consideration. Your insights help us create a better experience for all our guests in the future.
5.0分
家庭亲子
Very clean, courteous staff, ample breakfast spread, and well provided amenities.
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酒店回复: Hello Karen,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the cleanliness of our hotel, the courtesy of our staff, and the breakfast options. Your compliments on our amenities are appreciated, and we hope to welcome you back soon for another enjoyable stay. Thank you for sharing your experience!
4.0分
其他
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Great and quiet place
The place was exact what we needed. Only thing to mention is the breakfast was not as much as I thought it be. Other than that I will continue to go here if I'm in that area again.
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酒店回复: Hello Desmond,Thank you for your feedback. We're glad to hear that the hotel met your needs and that you plan to return. Your comments regarding the breakfast experience will be noted for our management team to consider for future improvements. We look forward to welcoming you back on your next visit!
缺点是早餐只有一种酸奶，而且没有可以方便外带的纸杯蛋糕。
浴缸的排水管被堵塞了。
The staff is excellent; the room was pretty average. Hard to get a good night's sleep with all the traffic around the hotel, including I-20. The worst was the washdown coffee and breakfast.
The best all around. Third time staying and honestly, a place where you can actually rest. I was wondering if they keep those amazing beds and YES !! There’s a few other options around but I’ll keep choosing this one! Nice staff, great conditions, clean and spacious rooms and affordable rates.
Clean room, safe area, pleasant staff, coffee all day. Bed was very uncomfortable but for a few hours sleep on the road it was fine i guess. Just tossed & turned all night. Definitely needs replacing tho.
It was clean and convenient! The towels were a really nice quality one would appreciate. The bed was really comfortable.
convenient location. Great room. Quiet. Nice staff. Clean. free and convenient parking.
The sofa bed mattress needs to be replaced and the tub drain stopper needed repair.
Very clean, courteous staff, ample breakfast spread, and well provided amenities.
Great and quiet place
The place was exact what we needed. Only thing to mention is the breakfast was not as much as I thought it be. Other than that I will continue to go here if I'm in that area again.