酒店回复: Hi Joseph, We're delighted to hear that you enjoyed your stay again and found our location convenient and appreciated the apartment facilities. For guests that are with us for 7-days, we offer a complimentary mid-stay service. However, if you would like a service during your stay, please contact reception. We truly appreciate your recommendation and hope to see you again soon.District South Yarra
酒店回复: Hi Sally,Thank you for your lovely review, we are thrilled to hear you found the apartments comfortable to your needs!The digital key app can be daunting at first however it provides great ease for one less thing to carry and has received wonderful feedback from all our locations. We are glad you were open to using this!We hope to accommodate you again soon
酒店回复: Hi there, thank you for your review. We appreciate the feedback. As you had a longer stay, the maintenance that was reported was due to heavy use. Our team was attentive to these issues and resolved them as quickly as possible. Thank you again for the feedback as it helps us improve for future guest's stays.
酒店回复: Hi Elizabeth, Thank you for your review. We are happy to hear that you enjoyed your stay with us! We do ensure that our apartments are exceptionally clean. We are sorry to hear you found a 'strong chemical smell' when staying with us. We do ensure that the hotel is immaculate at all times and this is reflected in the pleasant and clean smell throughout the building. We apologise that this was not your experience with us!Thank you for your feedback and we hope to see you again soon!
酒店环境很好,房间也很干净,提供洗衣机和烘干机。有厨房,咖啡机,烤箱,微波炉,冰箱。可以自己做饭,就像自家一样。
离metro,trams都很近,交通方便。
超市走过去大概5分钟,购物也方便。
唯一就是入住时另外收了我300刀的押金,已经3天了,还没有退还给我。
房间很大,干净.................................,有厨房电磁炉锅碗,有客厅沙发
房间干净整洁
环境:好
卫生:干净
设施:齐全
服务:好
服务态度好,房间不错
去那里都方便
前台工作人员真的非常友善,我的航班被取消了,眼看就要在他们下班前赶不上,他们仍然热情地接待了我。我很喜欢电子门禁系统,让我感觉非常安全放心。如果我再来这里,一定会再次入住。
公寓地理位置优越,方便搭乘火车和电车,周边餐厅众多。公寓设施齐全,厨房设备齐全,配备标准尺寸冰箱和洗衣设备(如有需要)。钥匙系统安排非常便捷。接待人员高效友好。我唯一想提出的改进建议是为长期入住提供中期服务。我强烈推荐这些公寓。
每次入住都很愉快,房间很棒(很划算),床很舒服,房间里的爆米花也很贴心!手机钥匙是个新主意,所以我有点担心我的电池电量是否足够,下班后还能再回来,而且我的入住记录也被抹去了。不过总的来说,这是一次轻松愉快的住宿。
设备需要维护/经常发生故障
总体而言,我们在南雅拉区住得相当不错。有几件事情让人恼火,那就是公寓里的设施和设备。看起来设备已经老旧了,需要适当的维护。
- 烹饪炉灶/灶台一直有问题,4 个燃烧器中有 2 个的火花装置有故障。我们不得不请求维修人员检查,经过几次尝试,我们得到了一个解决方法,即使用不同的燃烧器旋钮来产生火花,使用不同的旋钮来释放气体。这很烦人。
- 洗碗机经常无法按预期工作,向碗碟喷水的转子没有按预期旋转。维修人员必须时不时地修理它。
- 马桶的冲水管不断漏水。虽然这不是一个严重的泄漏,但它很烦人,因为它总是发出持续的滴水声。我们通知了维修人员,但几次之后,我们放弃了。
因为我已经住了一个月,忍受了这些烦恼,所以我应该得到相应的补偿。如果您能向酒店提出此事,我们将不胜感激。
位于市中心,公共交通便利,周边餐厅林立,绿地众多,人流稀少。酒店本身看起来和感觉都很干净,但有一股浓重的化学气味。