酒店回复: Dear Richard, We at the Red Roof Inn Leesburg, VA are thrilled to have earned your perfect scoring of 5/5 in regards to your recent stay with us. In the future we would love for you to please consider adding detailed comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
2.0分
情侣出游
原文
翻译提供方：Google
不
5.0分
其他
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My Staycation
Got the room to get a solo staycation to self and although it said there was a pool, it wasn't until I got there to see the pool was permanently closed. Did NOT care for that because that is false advertisement. My bed spread had a burn hole in it but outside of that I enjoyed. Didn't hear rowdiness of any kind whenever I came out my room..I won't say I felt safe because anything can happen anywhere but for the most part, I would DEFINITELY come back for another solo staycation.
4.0分
其他
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Third time
Room was clean, stayed for 3 nights. No issues with the room this was the 3rd time I have stayed here. This is the closest and the cheapest place in reference to where the event was. Nothing fancy, does the job. I will stay here again when I come to this location.
4.0分
其他
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Red roof inn provides travelers a good place to rest while on the road. Overall I was happy except the tub wasn't clean. Rest of room was acceptable and took a few minutes to make bathroom usable. Bee was box spring but provided a decent night sleep. Plenty of towels and toiletries. I checked in at 10pm and out at 6am so was sleeping most of my stay.
5.0分
其他
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Got in super late due to travel trouble and asked if it was possible to get a late check put at noon and got a very rude and abrupt NO i said i would have paid a fee still No thought that was crappy but over all a good place to stay
3.0分
商务出差
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My stay
The room was nice and clean
But house keeping was very slow in cleaning my room and making the bed
I saw the maintenance guy and he was very helpful in getting some one to attend to my room
His name was Richard a very nice guy
The hotel is very old and needs a make over
But it was ok for my trip
I don’t think I would stay there again
As they have no pool
The breakfast was a joke
4.0分
其他
A for effort.
Next to a truck stop. Vehicles racing at 2am. Very noisy area. Room was clean but somewhat dated. Could use some modernizations.
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酒店回复: Dear Scott, Thank you for taking the time to tell us about your experience at the Red Roof Inn Baldwin. I am pleased to read that you were satisfied with the convenient location of the property and your room was clean. Nevertheless, I am saddened to read that your stay fell short due to the noise disturbance you reported and the aesthetic of the property not being to your liking. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
3.0分
其他
The room was clean and comfortable. The only issue we had was the neighboring room played their TV too loud most of the night and kept us awake.
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酒店回复: Dear Adrienne, Thank you for taking the time to share your experience at Red Roof Inn Baldwin. We're pleased to hear you found your room clean and comfortable. We sincerely apologize for the disturbance caused by the noise from the adjacent room. Rest assured, we will address this issue to ensure a more peaceful environment for all our guests in the future.We are committed to making immediate improvements to ensure that future guests do not experience these problems. Thank you for staying at Red Roof. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,ViktorRed Roof Management RediResponse Specialist
3.0分
商务出差
The room worked good for what it was. Don’t expect four star accommodations out of a one star venue, and all will be good.
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酒店回复: Dear James,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Baldwin. We're glad you found our accommodations suitable for your needs. We aim to deliver a positive experience for all our guests and we regret that this was your takeaway during your visit.Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,JoeRed Roof ManagementRediResponse Specialist
好的
不
My Staycation
Got the room to get a solo staycation to self and although it said there was a pool, it wasn't until I got there to see the pool was permanently closed. Did NOT care for that because that is false advertisement. My bed spread had a burn hole in it but outside of that I enjoyed. Didn't hear rowdiness of any kind whenever I came out my room..I won't say I felt safe because anything can happen anywhere but for the most part, I would DEFINITELY come back for another solo staycation.
Third time
Room was clean, stayed for 3 nights. No issues with the room this was the 3rd time I have stayed here. This is the closest and the cheapest place in reference to where the event was. Nothing fancy, does the job. I will stay here again when I come to this location.
Red roof inn provides travelers a good place to rest while on the road. Overall I was happy except the tub wasn't clean. Rest of room was acceptable and took a few minutes to make bathroom usable. Bee was box spring but provided a decent night sleep. Plenty of towels and toiletries. I checked in at 10pm and out at 6am so was sleeping most of my stay.
Got in super late due to travel trouble and asked if it was possible to get a late check put at noon and got a very rude and abrupt NO i said i would have paid a fee still No thought that was crappy but over all a good place to stay
My stay
The room was nice and clean
But house keeping was very slow in cleaning my room and making the bed
I saw the maintenance guy and he was very helpful in getting some one to attend to my room
His name was Richard a very nice guy
The hotel is very old and needs a make over
But it was ok for my trip
I don’t think I would stay there again
As they have no pool
The breakfast was a joke
A for effort.
Next to a truck stop. Vehicles racing at 2am. Very noisy area. Room was clean but somewhat dated. Could use some modernizations.
The room was clean and comfortable. The only issue we had was the neighboring room played their TV too loud most of the night and kept us awake.
The room worked good for what it was. Don’t expect four star accommodations out of a one star venue, and all will be good.