酒店回复: Dear Guest,Thank you for your kind feedback. We are delighted to know you had a great stay and enjoyed the overall experience. We appreciate your suggestion about providing water in the room and will share it with our management team for consideration. We look forward to welcoming you again soon.Sincerely, Hotel Manager
4.0分
其他
原文
翻译提供方：Google
除了第一晚没有水之外，一切都很好。早餐种类不多。
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad to know the stay was comfortable overall, and we appreciate your positive notes. We regret the inconvenience caused by the temporary water issue. Your comments about breakfast variety have been noted and will be reviewed with our team as we work on enhancing guest satisfaction. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
家庭亲子
原文
翻译提供方：Google
房间和床都很棒，服务和护理都很好，而且很干净。
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酒店回复: Dear Guest,Thank you for sharing your kind feedback. We are pleased to know that the room and bed offered a comfortable experience and that you enjoyed the clean environment throughout your stay. It is great to hear that our team provided good service and thoughtful care. We appreciate your recognition and look forward to offering the same warm and dependable experience on your next visit.Sincerely, Hotel Manager
3.0分
其他
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The cleanliness of this hotel needs improvement! I was greeted by a large cockroach with wings running in front of the check-in desk! There were little roaches running around and in the coffee maker in our room as well!
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you took a moment to let us know about your stay. We have noted your concerns regarding cleanliness and the pests you encountered, and these points will be reviewed with our housekeeping and maintenance teams. We regret the inconvenience caused and appreciate your feedback as we continue to work on improving overall comfort and presentation for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
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The place was very clean. Their pool area and pool needs fixing up . The hot tub didn't bubble well needs painting the paint was pealing up and it was dirty.
But the room was very clean and nice.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad the room felt very clean and comfortable during your stay. We have noted your comments about the pool and hot tub area and will review these with our team. Your feedback helps us focus on maintaining a well-cared-for and enjoyable environment for guests. We hope to welcome you again soon.Sincerely, Hotel Manager
1.0分
其他
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This was by far the worst hotel I’ve ever been to. My room was filthy, there was aomething all over the bathroom door. Poop on the toilet, dirty towels and sheets. Shower was gross. The tv didn’t work and worst of all, my door wouldn’t lock when I left the room and didn’t close all the way when I was inside. And a large family occupying several rooms was literally slamming their bodies into my door and yelling in the halls all day, until 10pm at night.
Despite bringing this to the staff’s attention, if they could even be located, they did not move me rooms. Instead, they said they would try shutting the door themselves lol what. So weird. Myself and ******* tried to get a refund on my remaining 4 nights and was denied.
I will never stay here again and I will shout from the rooftops about how horrible that experience was. I just wanted a clean and safe space to stay while my dad was in the hospital.
Truly and upsetting experience.
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酒店回复: Dear Guest,Thank you for sharing your experience. We are glad you reached out to the team during your stay. We have noted your concerns regarding cleanliness, room security, noise and the assistance provided, and each point will be reviewed carefully with our staff. Your feedback is important as we work to strengthen comfort, safety and overall reliability for guests moving forward.Sincerely, Hotel Manager
4.0分
其他
The room was nice and the staff was amazing. The hotel is close to everything. I really enjoyed my stay
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酒店回复: Dear Guest,Thank you for sharing your experience. We are pleased to know that the nice room, amazing staff, and convenient location made your stay enjoyable. Our team is dedicated to providing a warm and welcoming environment, and it is great to see that reflected in your visit. We appreciate your stay and look forward to welcoming you again.Sincerely, Hotel Manager
4.0分
家庭亲子
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Room seemed clean. There were a couple stains on the sheets. Looked like they didn't get out in the wash. We had the 2 queen room with sofa. The room was nice and big. Area felt safe. about 30 minutes north of Galveston Island.
The room smelled musty when we first came in but after turning on the AC that went away. The hotel appears to have done cosmetic updates in the last few years. Nothing fancy, nothing exceptional, but a good room.
We didn't stay for breakfast but there was the standard cold options plus it looked like scrambled eggs and sausage also available that day. I would stay here again if I needed something in the area.
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酒店回复: Dear Guest,Thank you for your detailed feedback. We are glad you found the room spacious, clean, and in a safe area. It is great to hear that the musty odour cleared quickly and that you appreciated the breakfast options and recent updates. We have noted your comment regarding the sheet stains for review with our housekeeping team. We hope to welcome you again soon.Sincerely, Hotel Manager
3.0分
家庭亲子
Over all good stay. Just need couple of things to work on like the maintenence of the property. Ease of check in.
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酒店回复: Dear Guest,Thank you for sharing your feedback. We are glad you had a good overall stay and appreciated the experience. Your comments regarding property maintenance and check-in efficiency have been noted and will be reviewed with our management team to further enhance guest comfort and convenience. We hope to welcome you again soon.Sincerely, Hotel Manager
该酒店所在位置有很多酒店，标识不明显，不容易找到，没有什么特色。
一切都很棒。他们至少应该在房间里提供饮用水。自动售货机里的东西太贵了。
除了第一晚没有水之外，一切都很好。早餐种类不多。
房间和床都很棒，服务和护理都很好，而且很干净。
The cleanliness of this hotel needs improvement! I was greeted by a large cockroach with wings running in front of the check-in desk! There were little roaches running around and in the coffee maker in our room as well!
The place was very clean. Their pool area and pool needs fixing up . The hot tub didn't bubble well needs painting the paint was pealing up and it was dirty.
But the room was very clean and nice.
This was by far the worst hotel I’ve ever been to. My room was filthy, there was aomething all over the bathroom door. Poop on the toilet, dirty towels and sheets. Shower was gross. The tv didn’t work and worst of all, my door wouldn’t lock when I left the room and didn’t close all the way when I was inside. And a large family occupying several rooms was literally slamming their bodies into my door and yelling in the halls all day, until 10pm at night.
Despite bringing this to the staff’s attention, if they could even be located, they did not move me rooms. Instead, they said they would try shutting the door themselves lol what. So weird. Myself and ******* tried to get a refund on my remaining 4 nights and was denied.
I will never stay here again and I will shout from the rooftops about how horrible that experience was. I just wanted a clean and safe space to stay while my dad was in the hospital.
Truly and upsetting experience.
The room was nice and the staff was amazing. The hotel is close to everything. I really enjoyed my stay
Room seemed clean. There were a couple stains on the sheets. Looked like they didn't get out in the wash. We had the 2 queen room with sofa. The room was nice and big. Area felt safe. about 30 minutes north of Galveston Island.
The room smelled musty when we first came in but after turning on the AC that went away. The hotel appears to have done cosmetic updates in the last few years. Nothing fancy, nothing exceptional, but a good room.
We didn't stay for breakfast but there was the standard cold options plus it looked like scrambled eggs and sausage also available that day. I would stay here again if I needed something in the area.
Over all good stay. Just need couple of things to work on like the maintenence of the property. Ease of check in.